DJI Thor
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Flight distance : 13602 ft
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Phantomtravels1 Posted at 2017-10-27 02:34
I'm speaking to someone now. All I've been told is that wind caused the crash. Which is fine.. but I've asked a series of questions that have been ignored again. Is 'strong wind' 15mph or 100mph? There's a few other questions I've asked as well because to learn from your mistakes, you have to have some new knowledge available. As of right now, if I ever used DJI again I should never fly in any wind at all?
It's so frustrating trying to speak with DJI as everyone is given me 1 or 2 sentences in an almost scripted/robotic response. I lost my Phantom 4 and you've acknowledged it was your fault and I'm still out of pocket. You would have thought as a company you'd be pretty apologetic about that and somewhat understanding about this Mavic crash. It comes across that DJI really just doesn't care one bit about there customers and do not even have the decency to provide any details that I've requested.
When the Mavic Pro detects that the current wind speed is higher than 6 m/s, a warning stating that the wind speed is too high, when the speed is higher than 9m/s, the strong wind warning will pop up again, we don't suggest flying the drone when the speed exceeds 10m/s. Please note that the wind speed mentioned above is not the wind speed on the ground, but the one in the air.
For your case, according to your flight record, the drone attitude tilted 18 degrees when there was no command, and high wind warning popped up and reminded you the current environment. So we are so sorry for your lost, please pay attention to the flight environment, learn from the fault and move on.
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