GeorgMarvic
Germany
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DJI-Jamie Posted at 2017-10-26 07:21
I was able to confirm that the NL Support Center it the correct facility, as they are currently are the ones primarily handling Mavic related repairs. If you could clarify whether the aircraft hasn't been shipped yet and if you do happen to have DJI Care, I can see what can be done to assist you.
Sorry for the delay, but I was on a business trip what I mentioned before. Now I'm back at home.
I think your form is not compatible with the address notation here in Germany. There was a field for address1, address2... and for the city and zip. My city here in Germany is "Winsen/Luhe" that's maybe a problem. This city is accessible by UPS for sure.
After I initiated the case on 2017/10/20 I got this information from DJI in the case details:
1. We will send you a shipping label within 2 business day if your place is reachable by our UPS EU service.
2. Please print this page and send the paperwork back to us in the box. Failure to include the paperwork in the box will cause delays for your repair.
3. If the package is lost by UPS, customer should contact the UPS by himself and may bear the cost according to UPS policy.
I have prepared point 2 and placed everything in a box for delivery. I have instructed my neighbour that UPS will come to pick up the packet (point 1 ???) or I will get a shipping label somehow.
On the 2017/10/23 I got the following email. At that time I was already on my trip and was very confused about that:
Note: Failure to complete any steps below may cause delays in your repair, and could require our logistics team to ship your product back without repair service provided.
1. Please download and print the repair form by clicking on this link: https://s3.amazonaws.com/dji-www/uploads...
2. Please include a copy of your proof of purchase, as well as the email address you used to activate your product (if applicable). The exclusion of either may disqualify you from obtaining warranty service or delay service. Please send us a copy of your proof of purchase and keep the original proof of purchase for your records.
3. Do not ship any Non-DJI equipment, such as aircraft third-party accessories, third-party cases, SD cards, or third-party transmitters. If you choose to send in any of these items, you acknowledge that DJI is not liable for any of these products and that we are unable to test your DJI products with any third-party equipment.
4. Please ship the product with the completed DJI Global Technical Support Form linked above and mark with the words ‘RMA’ on the outside of the package.
5. Please only send your shipment by tracked courier services such as FedEx, DHL, EMS, SF Express, or other similar providers. Standard mail and collection-on-delivery are not accepted
6. If you request not to proceed with these repair services, you will be liable for payment of return delivery of your product(s), as well as possible the cost of diagnosis.
Now I will send the packet to the Netherlands to the given address with the paperworks required in the email from the 2017/10/23.
Do you have any remarks?
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