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( solved ) Hard reset Phantom 4 pro controller (by buttons)
18183 30 2017-10-24
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davawt
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Hi there,
Could someone explain how to reset a Phantom 4 Pro RC + controller, using buttons.
Thanks for reading, bye
davawt
2017-10-24
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DJI Susan
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Is there any issue of your RC? You can reset the RC of P4P+ via DJI GO and DJI Assistant 2.
2017-10-24
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davawt
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DJI Susan Posted at 2017-10-24 20:10
Is there any issue of your RC? You can reset the RC of P4P+ via DJI GO and DJI Assistant 2.

Hi Susan,
No everything is Ok I have ordered a New one from DJI UK, but with-out a display.
I was just going to try a hard reset on the old one (with display) but did not know how.
I should receive the new one Thursday, (tomorrow)
Thank you for all your help, bye
davawt
2017-10-24
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Teckoldt
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How do you do it on the normal p4p controller?
2017-10-25
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davawt
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Teckoldt Posted at 2017-10-25 06:54
How do you do it on the normal p4p controller?

Sorry I never got to know, I just bought a replacement. mine was not bought from a (Real) DJI dealer so not covered. Lesson to be learnt and I have learnt it well. I think if you reply to Susan's answer she may get back to you, just click the reply word at the bottom of her message.
bye
davawt
2017-10-25
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Teckoldt
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DJI Susan Posted at 2017-10-24 20:10
Is there any issue of your RC? You can reset the RC of P4P+ via DJI GO and DJI Assistant 2.

How do you do a hard reset on a normal p4p remote.
2017-10-26
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Teckoldt
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DJI Susan Posted at 2017-10-24 20:10
Is there any issue of your RC? You can reset the RC of P4P+ via DJI GO and DJI Assistant 2.

How do you do a hard reset on a normal p4p remote.
2017-10-26
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DJI Susan
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Teckoldt Posted at 2017-10-26 21:53
How do you do a hard reset on a normal p4p remote.

You can hold the three bars on the right side of DJI GO 4 for 10 seconds to refresh the firmware. Alternatively, you can turn on the RC, hold C1, C2, and the record button, then turn off and turn on the RC again to check.
2017-10-27
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DJI Susan
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davawt Posted at 2017-10-24 23:55
Hi Susan,
No everything is Ok I have ordered a New one from DJI UK, but with-out a display.
I was just going to try a hard reset on the old one (with display) but did not know how.

Thanks for clarification. Should there is any further more questions, feel free to contact us.
2017-10-28
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davawt
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DJI Susan Posted at 2017-10-28 02:25
Thanks for clarification. Should there is any further more questions, feel free to contact us.

Thanks Susan for all your help on the forum, and sorry about this delay in replying, I am now considering a nice set of DJI goggles in the very near future, mainly for my Inspire 1.v2 but will be trying them on the Phantom 4 Pro and if they work on the Spark.
bye
davawt
2017-10-29
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DJI Susan
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davawt Posted at 2017-10-29 13:41
Thanks Susan for all your help on the forum, and sorry about this delay in replying, I am now considering a nice set of DJI goggles in the very near future, mainly for my Inspire 1.v2 but will be trying them on the Phantom 4 Pro and if they work on the Spark.
bye
davawt

DJI Goggles are compatible with Inspire 1, P4P and Spark. You can have a try.
DJI Goggles.png
2017-10-30
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davawt
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DJI Susan Posted at 2017-10-30 04:54
DJI Goggles are compatible with Inspire 1, P4P and Spark. You can have a try.

Thanks Susan,
Looks like Spark & Phantom have some control but Inspire maybe only view.
I am very interested in the Spark & the Phantom 4 pro anyway, as I am still using the Inspire to train my brother.
I will be ordering those Goggles real soon.
Thanks again Susan for your help, bye
davawt
2017-10-30
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DJI Susan
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davawt Posted at 2017-10-30 12:49
Thanks Susan,
Looks like Spark & Phantom have some control but Inspire maybe only view.
I am very interested in the Spark & the Phantom 4 pro anyway, as I am still using the Inspire to train my brother.

My pleasure. Wish you can receive it soon. Do not forget to share with us your experience.
2017-10-31
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davawt
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DJI Susan Posted at 2017-10-31 00:28
My pleasure. Wish you can receive it soon. Do not forget to share with us your experience.

Hi Susan,
I will hopefully receive the Goggles, The Bag, The OTG USB cable, The HDMI adapter Friday 3/11/17
I will try to get back to you when I can,
Thanks again for your help. bye
davawt
2017-11-2
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fansacd3b5d2
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Hi Susan, Was upgrading RC Hardware and  something went wrong, cannot connect RC any more.  Have tried hard reset.  Screen shows my equipment as Inspire 1 although I have a P4P  Firmware Version shows 1.2.0.12  Downgrade Firmware to 1.6.0 shown in box.  Nothing seem to be happening when I try to downgrade.  The status light on the RC is White.  Any assistance would be appreciated
2017-11-5
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davawt
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fansacd3b5d2 Posted at 2017-11-5 13:40
Hi Susan, Was upgrading RC Hardware and  something went wrong, cannot connect RC any more.  Have tried hard reset.  Screen shows my equipment as Inspire 1 although I have a P4P  Firmware Version shows 1.2.0.12  Downgrade Firmware to 1.6.0 shown in box.  Nothing seem to be happening when I try to downgrade.  The status light on the RC is White.  Any assistance would be appreciated

Hi, the Inspire works with the DJI Go app but the P4P works with the DJI Go 4 app.
Re-check which app you are using. Hope this helps until Susan is free to contact you, bye
davawt
2017-11-5
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davawt
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fansacd3b5d2 Posted at 2017-11-5 13:40
Hi Susan, Was upgrading RC Hardware and  something went wrong, cannot connect RC any more.  Have tried hard reset.  Screen shows my equipment as Inspire 1 although I have a P4P  Firmware Version shows 1.2.0.12  Downgrade Firmware to 1.6.0 shown in box.  Nothing seem to be happening when I try to downgrade.  The status light on the RC is White.  Any assistance would be appreciated

Hi, the Inspire 1 works with the DJI Go app but the P4P works with the DJI Go 4 app.
Re-check which app you are using. Hope this helps until Susan is free to contact you, bye
davawt
2017-11-5
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fansacd3b5d2
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DJI Susan Posted at 2017-10-31 00:28
My pleasure. Wish you can receive it soon. Do not forget to share with us your experience.

Hi Susan, Was upgrading RC Hardware and  something went wrong, cannot connect RC any more.  
Have tried hard reset.  Screen shows my equipment as N/A
Firmware Version : N/A  
Downgrade Firmware to (Loading)  
No firmware available to downgrade.  
The status light on the RC is solid White with battery level indicator blinking.  It only takes one push of the button to switch on RC.   
I sometimes get a screen  with DJI 4 >> DJI  icons with Equipment Inspire 1 showing underneath.  At the bottom of the screen there is th word GO.  When I press it looks to install DJI GO.
Any assistance would be appreciated
2017-11-6
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fansacd3b5d2
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davawt Posted at 2017-11-5 13:52
Hi, the Inspire 1 works with the DJI Go app but the P4P works with the DJI Go 4 app.
Re-check which app you are using. Hope this helps until Susan is free to contact you, bye
davawt

Thanks davawt,  Have DJI 4 installed.  seems to be a possible wrong firmware installation issue.
2017-11-6
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DJI Susan
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fansacd3b5d2 Posted at 2017-11-6 08:55
Thanks davawt,  Have DJI 4 installed.  seems to be a possible wrong firmware installation issue.

Sorry for the late response. Double check, have your issue been figured out or not?
2017-11-10
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fansacd3b5d2
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DJI Susan Posted at 2017-11-10 05:38
Sorry for the late response. Double check, have your issue been figured or not?

Hi Susan,  Yes problem resolved left it in with IT pros and they reinstalled firmware.  Thanks
2017-11-15
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DJI Susan
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fansacd3b5d2 Posted at 2017-11-15 08:11
Hi Susan,  Yes problem resolved left it in with IT pros and they reinstalled firmware.  Thanks

My pleasure. Should there is any further questions, please contact us anytime.
2017-11-20
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AzureAerial
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fansacd3b5d2 Posted at 2017-11-15 08:11
Hi Susan,  Yes problem resolved left it in with IT pros and they reinstalled firmware.  Thanks

How did you get the problem fixed? I'm having the exact same problem.
2017-12-5
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SHWhite
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DJI Susan Posted at 2017-11-10 05:38
Sorry for the late response. Double check, have your issue been figured out or not?

Hi Susan - I also have this exact same issue. Fansacd3b5d2 mentioned that they solved the issue with a reinstallation of the firmware on the controller. How would I do that without the DJ Go 4 app?
2017-12-24
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DJI Susan
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SHWhite Posted at 2017-12-24 12:57
Hi Susan - I also have this exact same issue. Fansacd3b5d2 mentioned that they solved the issue with a reinstallation of the firmware on the controller. How would I do that without the DJ Go 4 app?

Which mobile do you use and what's the current aircraft, controller and APP version? Please turn off the RC, hold the C1, C2, Record button and toggle the ISO dial at the same time, then turn on the RC, and connect it with APP to update from overall status.
2017-12-25
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Curtisb
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Hi Susan, I recently tried to complete a firmware update on my RC for P4P and now I can't proceed: After turning on [1st screen] Terms of use > "I agree" > ""Authorize DJI To Access Your Information" > select all three toggles and press "Next" > SCREEN FREEZES. I have tried a hard reset as you described ion this thread but screen remains frozen!?!  THANKS!  
1-27 11:12
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Sid0601
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hi all, i couldnt find here the answer on the question how to make a reset by buttons on GL300e? DJI assistant 2 doesnt see the RC even on my friends PC. (PC sees the RC) To make factory reset through dji go app - i cant.
1-29 06:40
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Eagle Eye Ug
lvl.1
Kenya
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Hi, my P4P controller not linking with P4P+ drone. I tried the usual method of linking them yet just doesn’t pair.

What could I do further to make it link ?

Can someone help me. Thanx in advance.
4-22 22:07
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Vladislav2019
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Russia
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Hello. I really need help. The Phanton 4 remote requires updating, click to update, and probably the update will be incorrect (because in the application the remote is designated as Phantom 3 professional). Now there is no data when connecting, about the battery, for example, or NO VIDEO (((. The copter was updated, but the console remained unchanged. Perhaps the necessary bin file for the firmware to be installed correctly.
Reading reset keys does not work.
We really hope for help!
8-5 06:35
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Will Falcon
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Russia
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Just updated firmware and was facing the problem.
How to fix black screen issue on P4P+?

RC connected to aircraft and it can control propellers, gimbal etc but I don't see picture on the screen(P4P+).


Can not downgrade =(
How to reset factory settings on RC and Drone itself?
Thank you.
8-16 06:11
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Hatem m
Second Officer
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Will Falcon Posted at 8-16 06:11
Just updated firmware and was facing the problem.
How to fix black screen issue on P4P+?

8-16 21:10
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