iOS DJI GO 4 version 4.1.14
2023 18 2017-10-26
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McCraik
lvl.3
Flight distance : 338366 ft
United Kingdom
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Have just updated the app on my iPad Mini 2 to version 4.1.14, now when I load a saved flight from the flight list the map opens in the standard view, if I click on layers and select satalite or hybrid the app pauses and then closes. I have uninstalled the app and re-installed and re-synced the flight records but the problem remains, I do also have the DJI GO app installed as I had a Phantom 3 for a short while and this acts perfectly even syncing the P4 flights and showing the map in satalite view.

On a slightly different note does anyone else use a Mini 2 as mine keeps nagging to upgrade to iOS 11, but have read suggestions on the internet about it not really being a fast enough processor and slowing the tablet down to almost unusable.
2017-10-26
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Jim 100
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I too have just updated the iOS 4.1.14 on my iPhone 6p as well as my iPad Pro as well and it crashes every time I enter flight with my phantom 4.  I don’t know if it’s AC specific but I haven’t tried it with the Mavic.
2017-10-26
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McCraik
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Jim 100 Posted at 2017-10-26 14:32
I too have just updated the iOS 4.1.14 on my iPhone 6p as well as my iPad Pro as well and it crashes every time I enter flight with my phantom 4.  I don’t know if it’s AC specific but I haven’t tried it with the Mavic.

Thanks makes me think I haven't flown since updating, was concentrating too much on the flight playback, will have to check when I have a few minutes.
2017-10-26
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Morcegolas
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Flight distance : 150735 ft
Portugal
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Also having this problem with my iPhone 7 Plus/iPad Pro and P4 Advanced.
2017-10-26
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mtnlandpix
Second Officer
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United States
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I just updated to 4.1.14 on my iPhone SE and my iPad Mini 2.  Every time I enter the app it crashes.  ???
2017-10-26
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Punchbuggy
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I can also confirm that the latest GO crashes on my iPhone 7 once I "Enter Device". I can access flight records etc OK however.
2017-10-26
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mtnlandpix
Second Officer
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mtnlandpix Posted at 2017-10-26 16:35
I just updated to 4.1.14 on my iPhone SE and my iPad Mini 2.  Every time I enter the app it crashes.  ???

Finally uninstalled the app and reinstalled.  Seems to work now.
2017-10-26
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DJI Susan
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McCraik, could you upload a short video of the map issue? I'll look into it.
2017-10-26
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DJI Susan
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Hi All,

For the crash of DJI GO of your IOS devices, please kindly complete the below information for better assistance. Thank you so much!

1. Operations before the issue occurs
2. Aircraft model and firmware version
3. Mobile device model
4. Mobile device’s system version
5. App version
6. Your DJI account
2017-10-26
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Jim 100
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Flight distance : 176535 ft
United States
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DJI Susan Posted at 2017-10-26 20:12
Hi All,

For the crash of DJI GO of your IOS devices, please kindly complete the below information for better assistance. Thank you so much!


Crash of app when entering flight mode with AC connected
P4 running beta .600
IPad Pro and IPhone 6p both 11.0.3
DJI go 4  4.1.14
My account jimmydoolin@icloud.com
2017-10-26
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CanonMax
lvl.4
Flight distance : 8953215 ft
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Netherlands
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On my iPad Pro 12,9", my iPad 9,7" and my iPhone 7 (all with iOS 11.0.3) DJI GO 4 (Version 4.1.14)also CRASHES when changing from STANDARD to SATELITE or HYBRID...

I REINSTALLED the APP, lost more than 70 flight-records... this did not help...

As I also own the OSMO Plus I checked this behaviour on the DJI GO app (Version 3.1.18) changing the view of the maps when re-playing flights works OK...

and DJI wants me to believe something is wrong at my side? Just me
2017-10-27
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McCraik
lvl.3
Flight distance : 338366 ft
United Kingdom
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Hi DJI Susan, am currently at work but will upload video when I return home.
2017-10-27
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McCraik
lvl.3
Flight distance : 338366 ft
United Kingdom
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At home now and have taken P4 out for a flight, no problems with app crashing works fine. Have taken short video of what happens when I try to view playback from flight list and try to change from Standard to Satellite view. Only question is how do I upload it to the forum, I click on advanced then video and it looks like it needs a web address but the file is on my computer.
2017-10-27
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Jim 100
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United States
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McCraik Posted at 2017-10-27 10:04
At home now and have taken P4 out for a flight, no problems with app crashing works fine. Have taken short video of what happens when I try to view playback from flight list and try to change from Standard to Satellite view. Only question is how do I upload it to the forum, I click on advanced then video and it looks like it needs a web address but the file is on my computer.

I got my app up and going and so far no problems. Had to uninstall from both the iPhone and iPad Pro, reboot the devices and then reinstall. Simply uninstalling and reinstalling wasn’t working on my end. Had to reboot both devices between.
2017-10-27
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CanonMax
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Flight distance : 8953215 ft
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This has been CORRECTED in the DJI GO 4 V. 4.1.15 which just came out... Have fun! DJI did some good work... now.... I still wait how I can get back the info of more than 70 flights.......
2017-10-28
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CanonMax
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CanonMax Posted at 2017-10-27 01:25
On my iPad Pro 12,9", my iPad 9,7" and my iPhone 7 (all with iOS 11.0.3) DJI GO 4 (Version 4.1.14)also CRASHES when changing from STANDARD to SATELITE or HYBRID...

I REINSTALLED the APP, lost more than 70 flight-records... this did not help...

CORRECTED in V. 4.1.15!! BRAVO DJI.... but there is more to repair like syncing FLIGHT RECORDS and I mean ALLLLLLLLLLLLL please
2017-10-28
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DJI Susan
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Jim 100 Posted at 2017-10-26 20:48
Crash of app when entering flight mode with AC connected
P4 running beta .600
IPad Pro and IPhone 6p both 11.0.3

Received with thanks! I'll forward to our engineers to look into it.
2017-10-28
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DJI Susan
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McCraik Posted at 2017-10-27 10:04
At home now and have taken P4 out for a flight, no problems with app crashing works fine. Have taken short video of what happens when I try to view playback from flight list and try to change from Standard to Satellite view. Only question is how do I upload it to the forum, I click on advanced then video and it looks like it needs a web address but the file is on my computer.

Please try to re-install the APP and check again. If no helps, please upload the video to Google Drive or Dropbox and send us the link, we'll be here for further assistance.
2017-10-28
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McCraik
lvl.3
Flight distance : 338366 ft
United Kingdom
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Thanks DJI Susan, have updated the app and flight playback now shows satellite view, well done for a quick fix
2017-10-28
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