Alabama, good thread to start
At first I thought heck yeah, we need experts here to help sort this crap out. However, Irate put it back in perspective, and he is right. It is a chicken and egg problem at this point. If the engineers are here solving problems or trying then they are not there solving them for a lot more people, when you boil it down it would not be the wisest use of resources.
However, I do agree with Alabama's assertion that it is helpful to see them lurking about, as sometimes I think there is way too much wild a** guessing going on around here. Unless it is coming from those that I've found to be truly knowledgeable I feel it is all pure speculation until DJI confirms it in one form or another.
So, what do we need? Well I think the engineers should troll the forum either on their own or by the mods giving them a craniums up about a particular topic, however, as Irate notes I do not think it would be a great idea for them to get sucked in to a long drawn out process here. In addition, we all know that threads can be hijacked real fast by others, especially when they find a real "DJI" engineer is here. Then Katy bar the door, they will be asking them everything from when the P5 is coming out to what is their favorite color and then nothing will be done.
May I suggest for consideration that maybe what the DJI forum needs to do is bring back and/or continue the tutorial threads I have seen here from time to time. Let a mod or engineer pick a particularly important or key topic and have them do a deep dive on it and put together a full tutorial thread on it. Then everyone can come there to ask questions about that topic only, any others should be ignored or let a mod direct them elsewhere as they do now.
Also, DJI Joe some time ago proposed an on-line forum manual or wiki type manual. Most responded that there was some merit to that effort and he said he would work at it; thus far, nothing heard from him on this effort, is it dead or is he busy putting it together? Anyway, they should proceed with this idea or a form of it at the least. Call it a separate area for tech knowledge or tutorial or manual whatever but an area or thread that is set to be only about specific technical knowledge relating to the products in use. We all know that the manuals need more work, the go 4 app could stand to have a whole lot more explanations about it, and DJI assistant 2 needs some expanded info as well. Moreover, many other pop up technical issues that can be addressed or at least used to inform customer/users of their status.
This may mean having to hire a few more web/forum folks to work this, as noted they cannot afford for their engineers to do this, this is necessary to ensure some kind of quality control is done and everything remains on topic.
Either way DJI needs to recognize that with their astounding success now comes some responsibility to work the care and feeding of their large customer base. To date, there has been enough missteps to give some pause, and there is no benefit in permitting those hicups to conitnue. Having more expert involvement (in a prudent and measured way) and expert material here can only be a plus, as I see it. |