I bought a "Spark" drone a few days. More than 48 hours. How can a get Refresh care plain??
Can someone help???

Thank you for your interest in DJI Care Refresh.
If the drone has been activated over 48 hours, please take a video to verify your drone is still in good condition and then send it to djicare@dji.com for further assistance.
Please check more details about the verification video here.

I just did this with mine, and it went smoothly.

A couple thoughts:
1) Need the help of a friend to film it for you while you do the stuff.
2) Really helps to print out the list of things you need to do (it is a long list)

SeanGalbraith Posted at 2017-10-30 06:01
I just did this with mine, and it went smoothly.

A couple thoughts:

I understand, it is a very complicated process.
Thanks for the suggestions to OP. Hope he will get it addressed smoothly.

DJI Mindy Posted at 2017-10-30 06:13
I understand, it is a very complicated process.
Thanks for the suggestions to OP. Hope he will get it addressed smoothly.

I didn't find it to be too complicated, actually. The instructions were very well presented, and the sample video was really self-explanatory. Very happy with DJI support so far.

SeanGalbraith Posted at 2017-10-30 17:57
I didn't find it to be too complicated, actually. The instructions were very well presented, and the sample video was really self-explanatory. Very happy with DJI support so far.

Good to know it is not complicated for you.
We will keep improving to provide more professional customer service.

For the Spark verification, are the expected distance and height limits the same (200m & 120m)?

hg87 Posted at 2018-2-24 16:45
For the Spark verification, are the expected distance and height limits the same (200m & 120m)?

Yeah, it is same for Spark.

Thanks. Sounds good.