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HELP HELP HELP CAMERA SETTING RESET IS KILLING ME
1473 33 2017-11-3
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epeniata
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Is there a fix yet for this camera setting reset to default on the P4P. This is really killing my workflow. I've tried everthing possible refresh firmware, reset camera, reload app etc etc.

2017-11-3
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DJI Susan
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Just to verify, have you tried to click the pen icon in Camera Settings to save your settings? Generally. once the parameters are saved properly, you should be able to load it, please confirm.
2017-11-3
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Labroides
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That all looked very deliberate.
Is there any particular reason you set still image size to 16:9 ?
2017-11-3
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Geebax
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I could not hear what you said throughout the entire clip, so I cannot help.
2017-11-3
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Jenee 2
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DJI Susan Posted at 2017-11-3 19:43
Just to verify, have you tried to click the pen icon in Camera Settings to save your settings? Generally. once the parameters are saved properly, you should be able to load it, please confirm.

Where is the "pen icon"? I've never seen it.
2017-11-3
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epeniata
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DJI Susan Posted at 2017-11-3 19:43
Just to verify, have you tried to click the pen icon in Camera Settings to save your settings? Generally. once the parameters are saved properly, you should be able to load it, please confirm.

I've tried pen icon in custom it will save but does not load. All my other drones I1P, Mavic Pro, I2 all startup with the last camera settings. The last P4P firmware resets the following

Items that reset

-Camera Setting i.e. Raw back to jpeg / 4k 60 back to 4k 30
-Camera Setting i.e. Manual back to Auto
-Camera Setting i.e. ISO 100 back to Auto
-Camera Setting i.e. WB 5500 back to Auto
-Camera Setting i.e. Custom -1-2-2 back to None
-Camera Setting i.e. Color CINE LIKE back to None
-Camera Setting i.e. Histogram Displayed back to Not Displayed
-Camera Setting i.e. File Series, Continuous back to Reset
2017-11-4
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epeniata
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Labroides Posted at 2017-11-3 21:05
That all looked very deliberate.
Is there any particular reason you set still image size to 16:9 ?

Thats what it reverts to. I set it at 4:3 and after every power cycle it reverts back to 16:9 along with the following
-Camera Setting i.e. Raw back to jpeg / 4k 60 back to 4k 30
-Camera Setting i.e. Manual back to Auto
-Camera Setting i.e. ISO 100 back to Auto
-Camera Setting i.e. WB 5500 back to Auto
-Camera Setting i.e. Custom -1-2-2 back to None
-Camera Setting i.e. Color CINE LIKE back to None
-Camera Setting i.e. Histogram Displayed back to Not Displayed
-Camera Setting i.e. File Series, Continuous back to Reset


2017-11-4
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epeniata
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Geebax Posted at 2017-11-3 22:04
I could not hear what you said throughout the entire clip, so I cannot help.
sorry bad audio my laptop was closed when I recorded
2017-11-4
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Geebax
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Jenee 2 Posted at 2017-11-3 22:45
Where is the "pen icon"? I've never seen it.

In camera settings, under the cog icon, the very bottom setting, you have to scroll down. It lets you save four sets of settings.
2017-11-4
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Labroides
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epeniata Posted at 2017-11-4 09:25
Thats what it reverts to. I set it at 4:3 and after every power cycle it reverts back to 16:9 along with the following
-Camera Setting i.e. Raw back to jpeg / 4k 60 back to 4k 30
-Camera Setting i.e. Manual back to Auto

Why would you deliberately set the aspect ratio to 4:3 ?
2017-11-4
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epeniata
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Labroides Posted at 2017-11-4 16:22
Why would you deliberately set the aspect ratio to 4:3 ?

for photos
2017-11-4
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Jenee 2
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Geebax Posted at 2017-11-4 15:29
In camera settings, under the cog icon, the very bottom setting, you have to scroll down. It lets you save four sets of settings.

Thanks. I thought that was just for a set of custom settings. I just want to be able to turn off the drone and when I turn it back on again, the same camera settings are there as with the Mavic. I'll give it a try.
2017-11-4
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epeniata
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Jenee 2 Posted at 2017-11-4 16:54
Thanks. I thought that was just for a set of custom settings. I just want to be able to turn off the drone and when I turn it back on again, the same camera settings are there as with the Mavic. I'll give it a try.

thats all I want too. its always been that way and all the other drone models restart with your last setup. Sounds like a basic firmware developer error that was not caught in testing.
2017-11-4
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epeniata
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Just give me V01.03.0509 back rename it V02.01.0001 that was by far the best stable firmware I've flown since starting with the Phantom 1
2017-11-4
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Labroides
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I know it's for photos but wondered why you would deliberatly set 4:3.

If you want the largest image size, that is 3:2
Image Size       
3:2 Aspect Ratio: 5472 × 3648
4:3 Aspect Ratio: 4864 × 3648
16:9 Aspect Ratio: 5472 × 3078
2017-11-4
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epeniata
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Labroides Posted at 2017-11-4 17:23
I know it's for photos but wondered why you would deliberatly set 4:3.

If you want the largest image size, that is 3:2

oopppps yep your right my bad on video .....3:2 gives you a full 20mp photo.
2017-11-5
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epeniata
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since we are on the topic why when shooting RAW does it not use the full sensor.
3.2.png
4.3.png
16.9.png
2017-11-5
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DJI Susan
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epeniata Posted at 2017-11-4 09:25
I've tried pen icon in custom it will save but does not load. All my other drones I1P, Mavic Pro, I2 all startup with the last camera settings. The last P4P firmware resets the following

Items that reset

Noted with thanks! This issue will appear every time, right? If yes, please send it in for fully diagnosis and repair: http://www.dji.com/support
2017-11-5
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epeniata
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DJI Susan Posted at 2017-11-5 18:19
Noted with thanks! This issue will appear every time, right? If yes, please send it in for fully diagnosis and repair: http://www.dji.com/support

Wouldn't this be a firmware issue ? Also did the devolopers / enginners looking into the camera reset issue. Video above
2017-11-5
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DJI Susan
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epeniata Posted at 2017-11-5 18:23
Wouldn't this be a firmware issue ? Also did the devolopers / enginners looking into the camera reset issue. Video above

Double check, does the issue appear every time? If yes, it is suspected as hardware glitches, please confirm.
2017-11-7
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epeniata
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DJI Susan Posted at 2017-11-7 02:24
Double check, does the issue appear every time? If yes, it is suspected as hardware glitches, please confirm.

everytime I start up
2017-11-7
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Montfrooij
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Curious if you find (get) a fix!
2017-11-7
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epeniata
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Montfrooij Posted at 2017-11-7 23:11
Curious if you find (get) a fix!

do you have this issue as well? and if so did it start after firmware update
2017-11-8
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Montfrooij
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epeniata Posted at 2017-11-8 10:44
do you have this issue as well? and if so did it start after firmware update

No, I have not bought the Phantom, but it is on my shortlist.
Just waiting for the right sale here in NL.
So I am curious if you find a fix for this since it would be either a lot of work every time OR something I forget and find out after returning home (that my settings were wrong)
2017-11-8
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DJI Susan
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Noted, I insist on sending it in for fully check.
2017-11-10
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epeniata
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Montfrooij Posted at 2017-11-8 13:52
No, I have not bought the Phantom, but it is on my shortlist.
Just waiting for the right sale here in NL.
So I am curious if you find a fix for this since it would be either a lot of work every time OR something I forget and find out after returning home (that my settings were wrong)

sent it in we will see
2017-11-15
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epeniata
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DJI Susan Posted at 2017-11-10 04:57
Noted, I insist on sending it in for fully check.

sent it in for repair i will update
2017-11-15
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Montfrooij
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I won't because I don't have one yet
2017-11-15
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DJI Susan
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epeniata Posted at 2017-11-15 07:16
sent it in for repair i will update

Thank you! Please PM me your case number once you have got it. I'll keep follow up for you.
2017-11-17
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epeniata
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DJI Susan Posted at 2017-11-17 03:45
Thank you! Please PM me your case number once you have got it. I'll keep follow up for you.

Got it back from DJI Repair all fixed, unknown what was the issue , wish they would sent out what was repaired for reference. But at any rate all is good again.
2017-11-26
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Simon Child
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I wonder whether the internal SD card, which is presumably where the config is saved, was write-protected...
2017-11-26
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epeniata
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Simon Child Posted at 2017-11-26 12:18
I wonder whether the internal SD card, which is presumably where the config is saved, was write-protected...

Interesting ..... I never knew there was an internal SD. Seems plausible that this could of been the issue but without a repair report I will never know.
2017-11-26
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epeniata Posted at 2017-11-26 12:02
Got it back from DJI Repair all fixed, unknown what was the issue , wish they would sent out what was repaired for reference. But at any rate all is good again.

Glad to know everything works now. Enjoy it and happy flying!
2017-11-28
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zeilstar
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Sorry for digging this up again. Was there any actual resolution other than sending it in for service?

I am having a very similar issue with I2, and GO4 on Crystal Sky, with two radios. Infuriating and expensive timewise, especially if the reset isn't noticed.

Unfortunately my issue is intermittent. Hard to replicate as it doesn't happen every time.
2019-7-30
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