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Phantom 4 pro shut off in flight and crashed
4368 30 2017-11-5
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fans91a9b873
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I was flying my phantom 4 pro today and just put a fresh fully charged battery in and GPS and remote signal were strong. Took drone up about 100ft in the air and moved about 4 feet and all of a sudden all lights went off and drone fell from the sky. It hit my car and busted my tail llight and put a dent on my bumper and the drone and battery got severly damaged. Is this user error? or a common issue and DJI will take care of this?
2017-11-5
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dronist
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Start a repair ticket and PM one of the admin to push it for you. Never happened to me but I keep hearing a lot of those issues lately.
2017-11-5
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BlueBirdTN
Second Officer
Flight distance : 90686 ft
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Are you sure the battery was inserted and locked tight.  I did this once but lucky I was on the ground when it happened.
2017-11-5
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Hellsgate
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Australia
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Can you upload flight log for us to view please we may be able to find a reason why it happened
2017-11-5
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ALABAMA
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Flight distance : 10442687 ft
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I hope it's not common!  The flight log will tell what happened.   http://www.phantomhelp.com/logviewer/upload/
2017-11-5
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RMJovo
First Officer
Flight distance : 1716240 ft
United States
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Just a side note I for one pull and wiggle the battery after it’s placed in the drone to make sure it is not going to back out in flight especially when I fly like a crazy person. Have had a few that the latch needs to be reset for the battery to be secured in place before takeoff. Like I said just a side note.
2017-11-5
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Punchbuggy
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RMJovo Posted at 2017-11-5 14:50
Just a side note I for one pull and wiggle the battery after it’s placed in the drone to make sure it is not going to back out in flight especially when I fly like a crazy person. Have had a few that the latch needs to be reset for the battery to be secured in place before takeoff. Like I said just a side note.

A +1 for this. The new extended battery for the P4 series is a different design cap, and a much snugger fit. It's a very real scenario to have inserted it and not felt the latches click in. Sounds like the battery fell out of contact with the connectors, but the flight log should support that.
2017-11-5
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fans91a9b873
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http://www.phantomhelp.com/LogViewer/IUEKFNM6D57AED6XZ2VP/
2017-11-5
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JoeQ7583
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Punchbuggy Posted at 2017-11-5 15:04
A +1 for this. The new extended battery for the P4 series is a different design cap, and a much snugger fit. It's a very real scenario to have inserted it and not felt the latches click in. Sounds like the battery fell out of contact with the connectors, but the flight log should support that.

no i make sure I hear the battery click in because I have had that happen to me just putting it in on the ground the battery falling off
2017-11-5
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ALABAMA
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Labroides is the expert on reading flight logs.  He will see this and analyze.  I really didn't see anything out of the ordinary.  Did you notice the battery come out?  Or was it still inside when it crashed.
2017-11-5
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JoeQ7583
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ALABAMA Posted at 2017-11-5 16:44
Labroides is the expert on reading flight logs.  He will see this and analyze.  I really didn't see anything out of the ordinary.  Did you notice the battery come out?  Or was it still inside when it crashed.

oh was still inside till it exploded on impact https://www.dropbox.com/s/t8duoq ... 105_160735.jpg?dl=0
2017-11-5
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ALABAMA
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Just like all telemetry just stopped.  It actually looks better than I thought it would after falling over a hundred feet and hitting a car.  Wait for the experts to weigh in on this one.  Looks like total battery failure.
2017-11-5
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JoeQ7583
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ALABAMA Posted at 2017-11-5 17:17
Just like all telemetry just stopped.  It actually looks better than I thought it would after falling over a hundred feet and hitting a car.  Wait for the experts to weigh in on this one.  Looks like total battery failure.

so my error or equipment you think?
2017-11-5
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JoeQ7583
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JoeQ7583 Posted at 2017-11-5 17:23
so my error or equipment you think?

https://www.dropbox.com/s/240riv ... 105_160709.jpg?dl=0


yeah the car took a good hit though. But least it was my car and not someone elses or a building or a person.
2017-11-5
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Labroides
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fans91a9b873 Posted at 2017-11-5 16:31
http://www.phantomhelp.com/LogViewer/IUEKFNM6D57AED6XZ2VP/

Your flight record shows nothing out of the ordinary.
None of the usual causes of such issues are there.
The log shows the Phantom responding to your controls and the record just stops with no record of any falling.
There's a high probability that this was due to a hardware malfunction and it should be a good case for DJI to look into.
Synch your flight record, then open a chat with their online help to get things started.
2017-11-5
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JoeQ7583
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Labroides Posted at 2017-11-5 17:28
Your flight record shows nothing out of the ordinary.
None of the usual causes of such issues are there.
The log shows the Phantom responding to your controls and the record just stops with no record of any falling.

thank you Labroides
2017-11-5
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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If Labroides says it,  take it to the bank!
2017-11-5
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DJI Susan
Administrator
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I'm sorry to read the crash. Data analysis is recommended as long as the drone is in warranty period. Please start a case from here: http://www.dji.com/support Let us know the case number once you got it, thanks!

2017-11-5
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Jenee 2
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Australia
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JoeQ7583 Posted at 2017-11-5 16:55
oh was still inside till it exploded on impact https://www.dropbox.com/s/t8duoqutuusmi9g/20171105_160735.jpg?dl=0

In the photo, it looks like the battery is still on judging by the green lights. If it was then it may just have disconnected in flight. Even when the battery is pushed all the way in, you have to make sure the locking clips are not still pushed in.
2017-11-5
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JoeQ7583
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DJI Susan Posted at 2017-11-5 18:54
I'm sorry to read the crash. Data analysis is recommended as long as the drone is in warranty period. Please start a case from here: http://www.dji.com/support Let us know the case number once you got it, thanks!

Susan case # CAS-1187501-Z9B6S
2017-11-6
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ALABAMA
Captain
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JoeQ7583 Posted at 2017-11-6 03:50
Susan case # CAS-1187501-Z9B6S

Let us know how this works out for ya.
2017-11-6
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DJI Thor
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JoeQ7583 Posted at 2017-11-6 03:50
Susan case # CAS-1187501-Z9B6S

Joe, the drone was shipped and it is on its way to our repair center, right? We will help to take care of it, once it arrives, we will start a data analysis and find the cause of this crash. Please wait for the result of the analysis first.
2017-11-6
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JoeQ7583
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DJI Thor Posted at 2017-11-6 21:04
Joe, the drone was shipped and it is on its way to our repair center, right? We will help to take care of it, once it arrives, we will start a data analysis and find the cause of this crash. Please wait for the result of the analysis first.

Yes shipped yesterday
2017-11-7
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JoeQ7583
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So DJI says it was a total power failure due to a manufacturers defect. The drone is being repaired and now they are investigating it further to see if they will pay for the damage to my vehicle
2017-11-16
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telas
Second Officer
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Greece
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Seems like total power failure, suddenly not telemetry in the log.

Fixing your car also will be a nice move to see from dji.
2017-11-16
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JoeQ7583
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Drone is on its way back still fighting with dji to get car damage fixed. Supposed to hear from corporate in china mon or tuesday
2017-11-25
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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Good luck with that one!  Let us know.
2017-11-25
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JoeQ7583
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Still havent heard from corporate now im going to talk to an attorney. Drone was replaced but they forgot to send me replacement battery. Talked with customer service and im guessing because of language barrier they thought i needed to ship a battery. This company is horrible
2017-11-30
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ALABAMA
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Don't waste money on a lawyer. Dji will never admit liability  Yes, you did have a mechanical error, which they did acknowledge, and replace your drone.  But you, as the pilot were in control of  the craft and flew over an area that had objects below it that could be damaged.  Just be thankful that no person was injured.
2017-11-30
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JoeQ7583
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They already did admit responsibility to it i have screen shot
2017-11-30
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ALABAMA
Captain
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United States
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I would like to see that.
2017-11-30
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