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Battery error, lost connection during flight.
485 2 2017-11-7
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omeo
lvl.1
Flight distance : 18064 ft
Netherlands
Offline

Does DJI have a solution to this Problem?

Today I:
- Switched on controller
- connection with phone ok
- switched on mavic
- connection with mavic ok
- started motors
- motors started and idled
- making manual take off (as I always do)
- then battery error and
- then no connection error occured (no connection between controller/phone and Mavic)
- then mavic did a RTH automatically and hovered a few feet off the ground.
- I had to grab the mavic by hand because off no response at all between controller and mavic.

Before my next take off I want to know what to do about this Problem.



2017-11-7
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dronist
Captain
  • >>>
United States
Offline

Try to use a different battery and see if you have the same issue if NOT return the battery.
2017-11-7
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DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Like 2# mentioned, if you have another battery, please try that and see if you have the same error. BTW, please help to  name the specific content of the message, a screenshot of it is highly appreciated.
And now I am not able to confirm if the loss of the connection is related with the battery error, maybe when you change another battery will make it more clear. At the same time, you can also contact support.nl@dji.com to start a data analysis. Thank you.
2017-11-7
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