Phantom 3 Standard NEW Camera HELP Please
1150 7 2017-11-8
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G8rMorgan
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I crashed me P3S and broke the camera and gimbal.  I bought a new replacement camera and gimbal.  I have installed it successfully and it powers up and goes through it's precheck spins when I power the aircraft up.  The camera up and down works on the controller but the camera will not connect to the DJI GO app.  I can reinstall the old camera and it will still connect.  It makes sense that the new camera would need to sink to the old controller.  Please help if you know how to do this.  I cannot update the firmware because it will not connect to the app.  Any help would be appreciated!  Thanks! Steve
2017-11-8
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ALABAMA
First Officer
Flight distance : 10442687 ft
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When you reconnected the wifi at the board, did the black and gray wires snap on solid?
2017-11-8
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DJI Susan
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I do not suggest to repair at your end. To ensure the performance, please start a case and send it in: http://www.dji.com/support
2017-11-8
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G8rMorgan
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ALABAMA Posted at 2017-11-8 18:42
When you reconnected the wifi at the board, did the black and gray wires snap on solid?

If you mean the plastic bar with the wires that snaps in, yes.  the black and grey wires are securely connected as well.
2017-11-9
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ALABAMA
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G8rMorgan Posted at 2017-11-9 16:29
If you mean the plastic bar with the wires that snaps in, yes.  the black and grey wires are securely connected as well.

You did replace the whole camera kit, including new gimbal, right?
2017-11-9
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ALABAMA
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I would send it back. It should be working. Sounds like you did everything right.
2017-11-9
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G8rMorgan
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ALABAMA Posted at 2017-11-9 16:42
You did replace the whole camera kit, including new gimbal, right?

Yes, I replaced both.  I bought it all on  new on ebay.  The old camera will still connect when I reinstall it.
2017-11-10
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ALABAMA
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Flight distance : 10442687 ft
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G8rMorgan Posted at 2017-11-10 07:11
Yes, I replaced both.  I bought it all on  new on ebay.  The old camera will still connect when I reinstall it.

Can you return, exchange?  
2017-11-10
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