Fantastic!!! The problem has been solved, today all my flight records, included previously filed one, has been fully synchronized. Thanks!

Can confirm that the one flight which did't sync before now do. All seams work now regarding sync.

Mine seems to be working fine now. Just tried and the three stubborn records uploaded perfectly. Thank you!

Synced a bunch of flights today seems to be working as it should , spewin' I deleated a couple of flights yesterday should of just waited it out

DJI iOS Team Posted at 2017-12-20 00:09
We located the bug the previous flight record data migration was incomplete, which may cause some old fight record sync error. The server engineers are fixing it.

The total flight number, distance, time is the sum number of local flight record items. If more records are successfully downloaded, the number is larger. We arranged the plan for displaying same total number on different devices. It needs some time for engineers to complete the work. Thanks.

Thank you, thank you. It is all working now.

G_Sig Posted at 2017-12-21 10:30
Can confirm that the one flight which did't sync before now do. All seams work now regarding sync.

Mate, thank you for your update and glad that it works now.

Thank you guys for the update and nice to hear the syncing is now working. Have a nice day.

maxheadroom Posted at 2017-12-20 00:36
Great stuff, I just checked the syncing this morning with the new iOS app and still the same. It looks like its only on my mavic's profile.

Many thanks for the feedback. It would be awesome to get this sorted out. Also would be great if there would be a way to view all your flight logs on your website.

Hi Max, for the syncing failed issue, like our engineers replied above, they are working on it.
And I got your PM, I think it relates to the 6 months syncing. Just to verify, do the flights of your Mavic all generated in 2017?
It seems there is a development of this issue, please try to sync again and see if it helps.

All flights are now marked with a cloud but the total flight distance under my avatar is still lower that the total flight distance on the GO4 App..
The difference in flight distance between the Web site and GO4 App is the length of the flight that did not previously sync...
[EDIT]: 12hours later, flight distance is now identical on Website & GO4 App - I guess some server delay in updating profile. All Good

DJI Thor Posted at 2017-12-22 02:27
Hi Max, for the syncing failed issue, like our engineers replied above, they are working on it.
And I got your PM, I think it relates to the 6 months syncing. Just to verify, do the flights of your Mavic all generated in 2017?
It seems there is a development of this issue, please try to sync again and see if it helps.

Many thanks for the feedback.

- I just did a sync all and it failed with the full sync
- I did buy my mavic in Apr 2017 so all flight logs must be from 2017
- What I do see is. When the sync fails and I press cancel to remove the sync box I can see all the flights. But when I swipe left to check my spark or my old phantom flight logs and I swipe back to the mavic I only see 5 flight logs. It looks like it not keeping it under the profile.

The logs I am seeing under my mavic's profile is between 10/04/2017 and 13/05/2017. Under the total flights for the Mavic its 36 flights but only seeing the 5

Hope this helps

I have the same issue. Thor - I have sent you a PM with my user id. would greatly appreciate if you're able to try syncing your end. I want to sell my old phone but can't until I get the records synced off of it. Thanks!

For me 6 month syncing works on all devices but 'all' does not, so it's probably an older corrupt record. My old iPhone shows 910km, my new iPhone shows 614km, and my 'flight distance' in my DJI profile shows '963,590'. All fail to sync at 92-95% on the 'All' setting.

would very much appreciate whatever you can do on the back end to fix this.

maxheadroom Posted at 2017-12-22 04:20
Many thanks for the feedback.

- I just did a sync all and it failed with the full sync

Thank you so much, this is really important info to us. Could you please still help to export the log for us to do a further investigation?
Please refer to the 23# on the first page of this thread for the method to export the log, thank you so much.

fans080bc512 Posted at 2017-12-22 07:09
I have the same issue. Thor - I have sent you a PM with my user id. would greatly appreciate if you're able to try syncing your end. I want to sell my old phone but can't until I get the records synced off of it. Thanks!

Thank you for your feedback, could you please also help to export the log that our engineers requested on 23#? We need to check it case by case, thank you so much.

nickadms Posted at 2017-12-22 07:20
For me 6 month syncing works on all devices but 'all' does not, so it's probably an older corrupt record. My old iPhone shows 910km, my new iPhone shows 614km, and my 'flight distance' in my DJI profile shows '963,590'. All fail to sync at 92-95% on the 'All' setting.

would very much appreciate whatever you can do on the back end to fix this.

Hi Nick, could you please refer to my answer on 94# and PM me with your DJI account? Appreciate your help.

Still not working for me, fails at 97 % and shows different number of total flights on my Crystal Sky, iPad and iPhone. All flights are however synced to Airdata.

DJI Thor Posted at 2017-12-22 23:41
Thank you so much, this is really important info to us. Could you please still help to export the log for us to do a further investigation?
Please refer to the 23# on the first page of this thread for the method to export the log, thank you so much.

I did an export of the log and tmp folder. Looks like it might be older flights that is causing the failure. Sorry it took so long to upload.

https://www.dropbox.com/sh/a3lm3 ... HdpkD1vsuvSm6a?dl=0

Cheers
Max

It's a Christmas miracle!

maxheadroom Posted at 2017-12-23 07:15
I did an export of the log and tmp folder. Looks like it might be older flights that is causing the failure. Sorry it took so long to upload.

https://www.dropbox.com/sh/a3lm3 ... HdpkD1vsuvSm6a?dl=0

Thank you for the works, Max. Had forwarded the files to our engineers, will reply you if I hear from them.  Appreciate your patience and Merry Xmas!

Swedrone Posted at 2017-12-23 00:10
Still not working for me, fails at 97 % and shows different number of total flights on my Crystal Sky, iPad and iPhone. All flights are however synced to Airdata.

Hi there, just to verify, does it mean all your devices are not able to sync the record or it is one of the devices cannot? Would you please also provide me with the log that I mentioned on 23#, the first page of this thread and PM me your DJI account? Thank you so much.

nickadms Posted at 2017-12-22 07:20
For me 6 month syncing works on all devices but 'all' does not, so it's probably an older corrupt record. My old iPhone shows 910km, my new iPhone shows 614km, and my 'flight distance' in my DJI profile shows '963,590'. All fail to sync at 92-95% on the 'All' setting.

would very much appreciate whatever you can do on the back end to fix this.

Got your PM and noted with thanks. Had forwarded to our engineers to check. Thank you for your patience.

DJI Thor Posted at 2017-12-25 01:04
Thank you for the works, Max. Had forwarded the files to our engineers, will reply you if I hear from them.  Appreciate your patience and Merry Xmas!

Many thanks DJI Thor, you must have a great festive season too.

DJI Thor Posted at 2017-12-25 01:13
Hi there, just to verify, does it mean all your devices are not able to sync the record or it is one of the devices cannot? Would you please also provide me with the log that I mentioned on 23#, the first page of this thread and PM me your DJI account? Thank you so much.

I will PM you my accound

All flightrecords show the cloud icon
Crystal Sky shows 354 flights, the iPhone 414 and the iPad 355

Here som screenshots

Crystal sky



iPhone

Swedrone Posted at 2017-12-25 06:56
I will PM you my accound

All flightrecords show the cloud icon

Hi mate, I really appreciate your feedback, would you kindly provide me with the sync log as well? This is significant to us.
Below's the way to export the log:
1. Install iTools (https://www.thinkskysoft.com/itools-4-for-windows/ or https://www.thinkskysoft.com/itools-for-mac/ )
2. Try to sync all your flight logs and wait until it fails. Then connect your devices to your PC/Mac.
3. Go to Apps->iOS Apps->DJI GO 4, click Document.
4. Go to /Document/Tmp, then export the log file and send it to us.
Please upload it to Dropbox so I can download it. Thank you!

Still not working here
Sent you the log files for about a month ago...

DJI Thor Posted at 2017-12-26 23:47
Hi mate, I really appreciate your feedback, would you kindly provide me with the sync log as well? This is significant to us.
Below's the way to export the log:
1. Install iTools (https://www.thinkskysoft.com/itools-4-for-windows/ or https://www.thinkskysoft.com/itools-for-mac/ )

OK sent you a PM with the link to dropbox

Swedrone Posted at 2017-12-27 10:05
OK sent you a PM with the link to dropbox

Got it and noted with thanks, will forward to our engineers to check. Appreciate your cooperations.

DJI Thor Posted at 2017-12-28 02:08
Got it and noted with thanks, will forward to our engineers to check. Appreciate your cooperations.

Everything syncs OK now and all my devices are in sync so big thank´s for your help. Send my regards to the engineers

Swedrone Posted at 2017-12-28 21:44
Everything syncs OK now and all my devices are in sync so big thank´s for your help. Send my regards to the engineers

That's so great! Will definitely forward your greeting to our engineers. Happy holidays!

DJI Thor Posted at 2017-11-28 02:49
Thanks a lot, will forward to our engineers to check. Appreciate your patience.

Did they find something wrong in my logs ?I really need to fix this, thanks

Update, I have new the new iOS version installed on my iPhone X and if I do a full sync it completes and I do have my flight count went up from 79 to 129 flights. This is good news that they are synced. The next oddity is that when I scroll to my Mavic pro I see the total flights of 39 but in my flight list I only see 5 entries.

Hope this makes sense Thor

Max

Kjetil W 9 Posted at 2018-1-3 05:46
Did they find something wrong in my logs ?I really need to fix this, thanks

I am sorry, it still doesn't work for you, right? I will confirm with our engineers again, is it possible to PM me with your DJI email account? Thank you so much.

maxheadroom Posted at 2018-1-4 01:42
Update, I have new the new iOS version installed on my iPhone X and if I do a full sync it completes and I do have my flight count went up from 79 to 129 flights. This is good news that they are synced. The next oddity is that when I scroll to my Mavic pro I see the total flights of 39 but in my flight list I only see 5 entries.

Hope this makes sense Thor

Thank you for the update. The total flights are counted by the local records. I need to confirm it with our engineers, I will get back to you when I have the news, please wait patiently.

fans080bc512 Posted at 2017-12-22 07:09
I have the same issue. Thor - I have sent you a PM with my user id. would greatly appreciate if you're able to try syncing your end. I want to sell my old phone but can't until I get the records synced off of it. Thanks!

Hi there, our engineers have been doing things on your log. If you are in urgently selling your phone, you can export the record .txt files, when you log in the same account on your new phone, you can import the records, then you will be able to view if when you sync it out.

DJI Thor Posted at 2018-1-4 02:16
Thank you for the update. The total flights are counted by the local records. I need to confirm it with our engineers, I will get back to you when I have the news, please wait patiently.

Many thanks Thor

Kjetil W 9 Posted at 2018-1-3 05:46
Did they find something wrong in my logs ?I really need to fix this, thanks

Got your email and noted with thanks, will inform our engineers to check asap.

Kjetil W 9 Posted at 2018-1-3 05:46
Did they find something wrong in my logs ?I really need to fix this, thanks

Hi there, could you please try to sync the record again? If it still fails, please help to make a screen recording of the syncing procedure, as well as the log that our engineers introduced on 20#. Thank you so much for your help.

Works perfect now!!!
Thanks so much!

maxheadroom Posted at 2018-1-4 03:22
Many thanks Thor

Hi Max, we checked your address many times, it only appears the records of a Phantom 3 Pro, could you please confirm if you are flying your other drones with the same account that you provided to me? If yes, please try to sync the records again. If you are not using the same account, please provide me with the account that you use for logging the app. Thank you.

DJI Thor Posted at 2018-1-17 00:24
Hi Max, we checked your address many times, it only appears the records of a Phantom 3 Pro, could you please confirm if you are flying your other drones with the same account that you provided to me? If yes, please try to sync the records again. If you are not using the same account, please provide me with the account that you use for logging the app. Thank you.

I currently have and fly my spark and the Mavic. The Phantom 3 Pro was sold last year before I got the Mavic. I will try and do a sync again this evening and supply some feedback.

Many thanks Thor