This is just a quick fix for anyone that is expericing the same issue.
I recently got a brand new Mavic Pro a gift and was happy as can be. Finally I got one, I fully charged to remote controller (RC) and the Drone (AC).
Tried connecting the remote and noticed it was stuck on connecting......... nothing that I tried work, upgraded the software, rebooted multiple time, toggled the between RC and Wifi - NOTHING......
So I contacted Dji Support and they gave me this gudie which connnected the RC to the AC straight away.
Make sure the drone it switched to RC mode.
1. Power on the Remote Controller and Aircarft. 2. Press the C1 and C2 buttons on the back of the remote controller and the record button. 3. When the remote controller makes beeping sounds press the shutter button. 4. The remote controller will beep quickly and display binding on screen Note: Hold the C1, C2 and the record button before pressing the shutter button. The AC and RC should be within 2 meters other during linking. 5. Press the link button on the Mavic (this is located where the SD card is just above the indicator light) . When the remote controller display ready to go, and the indicator at the rear of the Aircraft flashes slowly, The remote controller has successfully linked
Hope this helps someone - it took me a whole day to get this working on my drone.
Good luck
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