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Distance issue phantom 3S
614 10 2017-11-12
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Bqnet
lvl.2
Flight distance : 189715 ft
United States
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I have been flying over 6 months no issues, all of a sudden, I got a compass error. I calibrated the compass all seamed good.
  
Next day can’t get over 100 feet away without RC signal loss. I have looked at all of the fixes on line relink, EMU calibrate, Controller Calibrate, tryed to downgrade firmware no joy
  
it will not downgrade have reinstalled latest firmware.  The system distance and Hight limit is not checked. I even tryed setting it to 500m will not work. Everything is working OK as it should but I’m limited to 100 to 150 feet on the RC signal.
  
  
Also tryed flying in other area’s remote desert no joy, same issue.
  
Fermware 1.9.2
  
  
Any ideas
2017-11-12
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Lucas775
Captain
Flight distance : 11946043 ft
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United States
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Sorry to hear this, have you contacted DJI support? they should be able to help you.
2017-11-12
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Bqnet
lvl.2
Flight distance : 189715 ft
United States
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No there closed on weekends, I will try on monday.  
2017-11-12
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ALABAMA
Captain
Flight distance : 9690607 ft
United States
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Had any crashes, or hard landings?
2017-11-13
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DJI Susan
Administrator

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Is there any obvious damage of the antenna? Have you tried to re-install the APP? Please help us confirm, thanks!
2017-11-19
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Rene Jensen
First Officer
Denmark
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if you use the newest go app you need to be logged in to your account or you will only be able to fly lesser than 50 meters away
2017-11-19
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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Rene Jensen Posted at 2017-11-19 22:46
if you use the newest go app you need to be logged in to your account or you will only be able to fly lesser than 50 meters away

But if that was the issue he would get a notice of max distance, not loss of RC signal.
2017-11-20
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stuka75
First Officer
Flight distance : 85682 ft
United States
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Once 1.9.2 firmware is installed, you must log into and out of your DJI account through the app to release the restrictions before your first flight.
2017-11-20
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Peterx
Captain
Flight distance : 1444042 ft
Germany
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Normally if he´s not logged in then the RC is beeping and the app tells him that the AC reached the fence and stops there. But the RC and AC still with all signals.  That issue is a possible hardware issue.
2017-11-20
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stuka75
First Officer
Flight distance : 85682 ft
United States
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"it will not downgrade have reinstalled latest firmware." "Everything is working OK as it should but I’m limited to 100 to 150 feet on the RC signal."
Straight out of the 1.9.2 firmware update warning. Log out, and log back in to DJI via the app.
Good luck
2017-11-20
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Bqnet
lvl.2
Flight distance : 189715 ft
United States
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FYI I tried to reset the controller to factory defaults per DJI tech support, it would not reset. So I replaced the controller and the problem went away. So the controller went bad.
2019-1-5
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