Had a mishap in October with my Inspire 2, used the care refresh and received my replacement exactly one week from the day I sent it out (I'm in Southern California). Everything works fine so far but the replacement craft came without the two rubber covers for the battery ports on the craft or the cover for the SSD slot. Not sure why this happened but it would be nice if they would send them to me. Overall the replacement turnaround was fast.

It's good to know you received the replacement quickly.
Did you also send in the rubber covers and the cover for the SSD slot with the drone?
Can you please provide us the previous case number?

Yes, sent them on the craft

I have several case numbers for the craft and camera

CAS-1179895-H2M3G2 CRM:0001001234839

CAS-1109984-F4W2R1 CRM:0001001234864

Munc Posted at 2017-11-13 19:35
Yes, sent them on the craft

I have several case numbers for the craft and camera

Thanks for the quick reply.
Sorry for the trouble caused, your request has been forwarded to local team to follow up, we will have someone to contact you soon, hope you will receive them soon.

Thank you Mindy

Munc Posted at 2017-11-14 06:35
Thank you Mindy

You are welcome.
Just checked the case, the covers have been shipped out, hope you will get them shortly.
If there is any further problem, please let me know.