Nemroig
lvl.2
Flight distance : 192930 ft
Spain
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DJI Elektra Posted at 2017-11-14 20:06
What is the current firmware of your drone? Please ensure that you upgrade to the latest firmware.
Please fly in a place with good GPS signal and far away from the high voltage line and factories and other things that having a bad influence on the compass. If the problem remains, please export the flight data and black box data for analysis. Sorry for the inconvenience it brings, thanks for your cooperation.
Dear Elektra,
After some months having my Spark, about 100 flights, being quite active in this forum reading a lot about other pilot's issues, pilot errors, learning a lot about drones in general and DJI drones in particular, and even having talked to you many times before...
It's quite exasperating to verify that DJI representatives keep asking the same pre-recorded (¿stupid?) questions...
- Everything updated? YES.
- Good GPS signal? OF COURSE.
- Away from high voltage line, factories, nuclear and atomic bombs, etc.? ALWAYS.
- The problem remains? YES, and the problem WAS NOT HERE BEFORE with my old Spark, which had other issues, but not this ones.
This "new" unit keeps suffering the old issues, though (bad image transmission and lost connection even in isolated areas or meadows in too short distances).
It is exasperating, also, when I write to the Support team's inbox asking for explanations because I was told they were going to replace mainboards but I notice the whole bodies are different, and their response is:
"Dear customer,
Thank you for reply.
Regarding to your question, I have checked your case for you.
We have replaced these two parts for you: Aircraft Mainboard. Remote Controller Mainboard.
Thanks for choosing DJI. Have a nice day!"
Again, I feel they treat us as if we were absolutely stupid and we do not deserve a personal treatment or attention.
Elektra, in confidence, I do not expect you (DJI) to read this with interest, and much more to treat my case in a personalized way. What I'm going to do is to send the AC back to the technical service. I'll do it continuously until I get a drone that flies as it is supposed to do.
I must add, if you allow me, that DJi's after-sales service and Customer Care department is the worst I have ever encountered.
And remembering something that I read in this forum some days ago:
"The day that another company manufactures drones with the same (or better) technology that DJI does, however they treat their customers just a little bit correctly, DJI is going to have serious problems to remain in the market."
I'm tired to play this game...
Have a nice day.
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