M Stuart K
 Second Officer
Flight distance : 1267717 ft
United States
Offline
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Unlike many posters that seem to be having nightmares with service, it is only fair to DJI that I post a postive message concerning the services I have received so far with my P4 and my Mavic Pro drones. I purchased the P4 immediately after it was first available in 2016 and it has been replaced 2 times due to my faults (never a crash) by doing something I should not have been doing. Each time I sent it in, the process was quite streamlined and new P4s were sent without cost to me each time in a reasonable time. For my Mavic Pro, which I purchased last January, I have replaced it twice. I actually dropped it on the floor the first time and damaged the gimbal and had to replace it and the second time it fell from the roof of my car and damaged the landing gear. For those 2 instances the drones came back in less than a week after DJI received my damaged units.
I have also communicated with DJI several times for some tech support services by email and phone. The most recent issue was last week when I started to receive "abnormal gimbal vibration" messages. Many posters are relating this message to placing the new "quiet" props on the original Mavics and I thought I had become a victim of this as well. Yet, DJI instructed me to calibrate my IMU and Gimble. I followed their instructions and it absolutely fixed the issue as I have flight tested the Mavic several times and I have not seen the message since. (I hope others has similar luck with this).
I just think that if someone does good things we should tell them about it. Thank you for your services. I have absolutely enjoyed my two drones!
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Captain
First Officer
Administrator
lvl.2
