wandrewt
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United States
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wandrewt Posted at 2017-11-17 18:18
I have a similar problem. I purchased the Osmo Mobile (certified refurbished from DJI on Amazon) for my iPhone 7. I downloaded the app, charged the Osmo to full capacity and began the process to connect them. However, even though I had a solid green light on the Osmo Mobile, my phone's DJI Go app would say "Cannot find OSMO Mobile. Ensure the OSMO Mobile is available." So I started looking around the internet for fixes for this. Someone suggested downloading the DJI Assistant 2 desktop application. I did so and connected the OSMO Mobile using the provided cable. I then ensured that the device was on, which it was, and clicked "refresh" on the app. It immediately said that the update failed and the LED on the OSMO turned a solid red. I tried switching USB ports on the computer and tried again. This time, I was relieved to see the progress bar. The LED was flashing green and red during this time. However, at 77% it stopped and said the device had been disconnected briefly and then moved up to 86% before the screen came back up again saying that the device had been disconnected and to adjust the USB cable or something along those lines. I then tried for ~30 minutes to retry the update with different USB ports only for the same thing to happen. I even tried downloading the Assistant 2 program on my macbook and it did the exact same thing. It would stop at 77% and flash to the same screen, proceed briefly to 86% and then stop completely. I tried to search for information, but no one else seemed to have this exact issue. I tried holding down the trigger and pressing the snapshot button 3 times and all that seemed to do was make a blue and red LED start flashing. After I turned the device off and back on, the solid red LED came back. I still cannot connect to my iPhone 7 or my newer Pixel 2 XL. Does anyone know what I'm doing wrong or what I could try that I have not yet done?
Thanks
UPDATE: I was finally able to connect my iPhone 7 by removing its case. Might have been a sensor issue? Still, the OSMO will not update and has the solid red LED light. The motors still are not moving in the OSMO either. None of the OSMO's buttons function, but my phone shows that it is connected. |
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