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539 9 2017-11-15
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eggbeater
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Anyone read this?

cendence screen

cendence screen
2017-11-15
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DJI Mindy
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Where did you get this? Does it display in the small screen of Cendence or DJI Go 4 APP?
It means the current temperature is too high, the system may be reboot if you keep recording audio, please change the settings ''turn off the fans when recording'' in Settings.
2017-11-16
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eggbeater
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DJI Mindy Posted at 2017-11-16 01:01
Where did you get this? Does it display in the small screen of Cendence or DJI Go 4 APP?
It means the current temperature is too high, the system may be reboot if you keep recording audio, please change the settings ''turn off the fans when recording'' in Settings.

from the the go 4 app on my crystal sky 5.5 screen taken by iPhone in flight.  I did not find the "fans while recording" menu selection.
2017-11-16
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DJI Mindy
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eggbeater Posted at 2017-11-16 01:06
from the the go 4 app on my crystal sky 5.5 screen taken by iPhone in flight.

Thanks for your quick reply, sorry for the inconvenience caused, may I have the current firmware version and APP version in CrystalSky, you have selected English language, right?
2017-11-16
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eggbeater
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I Turned off audio recording and video cache and rebooted everything and still got the same warning repeatedly.
2017-11-16
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eggbeater
First Officer
Flight distance : 2843527 ft
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CS version 02.04.02.00,  App 4.1.14  English selected.
2017-11-16
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eggbeater
First Officer
Flight distance : 2843527 ft
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resolved issue with factory reset on CS
2017-11-16
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DJI Mindy
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eggbeater Posted at 2017-11-16 09:26
resolved issue with factory reset on CS

It's glad to know you figured it out.
For the Chinese pop-up message, we have forwarded to our engineers for investigation, sorry for the inconvenience caused.
2017-11-16
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iskandar.cbn
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DJI Mindy Posted at 2017-11-16 20:10
It's glad to know you figured it out.
For the Chinese pop-up message, we have forwarded to our engineers for investigation, sorry for the inconvenience caused.



I have the same message pop up last night while night flying Mavic Pro Platinum. I was afraid that related to Mavic  temperature was too high. So this is more to CS problem ? I am using CS 5.5 with latest Dji Go 4.
2017-11-19
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DJI Mindy
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iskandar.cbn Posted at 2017-11-19 19:14
[view_image]

I have the same message pop up last night while night flying Mavic Pro Platinum. I was afraid that related to Mavic  temperature was too high. So this is more to CS problem ? I am using CS 5.5 with latest Dji Go 4.

This is the reminder about CrystalSky, please turned on the fans while recording in settings.
If the error persists, please try to reset to factory default.
The Chinese error has been reported to our engineers for attention, we will try our best to get it corrected a soon as possible, sorry for the inconvenience caused.
2017-11-20
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