utkinpol
New
United States
Offline
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If DJI reads this - i have preordered this $1k unit for this GPS functionality alone. Official preview and FAQ creates an assumption it is covered and common sense says if previous model got it - new model must also have it included.
If it is going to be a bait and switch tactics then i will simply give my money to other company. Quite frankly reading these forums is not helping DJI image at all. It looks like this company generally neglects customer relations in a false sense that current sales volume is not related to overall customer satisfaction.
I am really surprised with all this but it is the perception i get after reading this forum for last 40min. Tons of complaints about unanswered emails, claims closed without confirmation, calls unanswered, it is not what i would ever expect from a company that provides luxury segment goods.
Well, it is why last week i terminated all my accounts with HSBC where i kept 6 figure sums for last 15 years as they got impossible to deal with and moved all assets to other banks. Ignorant businesses these days get punished very quick, bad reputation rumors get viral very fast. And then all your sales numbers and perception of invincibility will evaporate.
All i can say - do not underestimate what perception of your business practices means for American market. If you want to keep selling those $1k+ toys to people who do not really need them but can afford 'em - you better bend backwards to provide proper information and support when people ask for it. Or your business will not live very long.
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