CiRec Posted at 2018-1-17 08:52
JIPPIE!

i have done some tests now with the new .302 beta. not too extensive, but all recording modes for about 3 minutes each.

CiRec, sorry for the late response since I was off yesterday, thanks for your feedback, glad to know it works at this time, really a good news, please let me know without hesitation if there is any further problem. Thank you so much for your patience and assistance to test the beta, wish you all the best.

gamette Posted at 2018-1-17 13:35
I just completed a test and shot 6.5 minutes of ProRes 422HQ and no purple frames!

It was a little warmer than my previous tests – about 45 F/7C, but it worked. I'll shoot some more tonight as it cools off. I'm really encouraged by these results!

Thanks for your update, it's so good to know the purple frame didn't occur, please keep me updated any time if it happens again. Appreciate your assistance to do the test. Happy flying.

fans9cd6aca0 Posted at 2018-1-17 12:02
I'm affraid I have the same problem. How exactly do I upgrade to the fixed firmware version?

I have received your PM and replied, please check it out, thanks.

DJI Mindy Posted at 2018-1-19 00:27
I have received your PM and replied, please check it out, thanks.

Yess, thanks! That seems to have fixed it!

Hi,

I don't have the full purple screen issue but I have purple or turqouise banding showing up only in the highlights on the right side of my screen.



It moves with the highlights so it tells me it's not an issue with the sensor. I've tried everything, all different camera settings, DNG, ProRes, SSD card, SD card, Dlog, Rec709. On Jped/DNG photos in the same area I get pink spots. I've also downgraded the FW from .03 to .02 but that did not solve it.

This has happened since I updated the FW over Christmas. I've just received another I2 X5s off my supplier to try a different camera but can I try this beta firmware please to see if it solves my problem,

Thanks

Chris

fanse70a89b0 Posted at 2018-1-19 10:11
Hi,

I don't have the full purple screen issue but I have purple or turqouise banding showing up only in the highlights on the right side of my screen.

to me it looks more like this issue:

https://forum.dji.com/thread-129283-1-2.html

CiRec Posted at 2018-1-19 12:20
to me it looks more like this issue:

https://forum.dji.com/thread-129283-1-2.html

Hi, thank you. yes that's the exact same issue I am having.

XL Creations Posted at 2018-1-19 05:29
Yess, thanks! That seems to have fixed it!

We have added the beta firmware to you account, is that the feedback of beta?

fanse70a89b0 Posted at 2018-1-19 10:11
Hi,

I don't have the full purple screen issue but I have purple or turqouise banding showing up only in the highlights on the right side of my screen.

Hi Chris, sorry for the trouble caused, the beta is mainly for the purple frame issue, it's not like the problem you are having now, let's talk about it in https://forum.dji.com/thread-129283-1-2.html.

gamette Posted at 2018-1-17 09:11
Great news, CiRec and COPTERFILM! I just updated my Inspire 2 this morning and will be doing some additional testing shortly. I'll let you know what I find, but I'm really encouraged by the news.

And thanks DJI Mindy for following up on this and helping us get it resolved!

Just to satisfy other people having the same issue... we have done 2 film days with the new  BETA firmware 0302, we were shooting only CinemaDNG (waiting for some more prores shooting) but we have done more than 25min of shots (cold weather arround 0 degree, snow, different lenses, 2 different SSD, 5,2K 16:9 25p) and we didnt recived any issue info from DIT. We have seen an every shot from second day and there were no purple frame issue.  So i will be very happy that this issue was solved by BETA firmware 0302... but we will keep testing and stay focused on the issue.

CiRec Posted at 2018-1-17 05:32
how many purple frames did you get before installing the new beta?

i had so many purple frames, that your testing should have been really more than enough!

Well.. it was really weird.... when the first purple frame appeared, we were in the middle of filming day on second (luckily last) location (we have done at least 4 full batteries on the first location with no purple frame, same SSD, same format - ProRes 422). We have moved to second location and every file from second location has the purple frame issue. Some of them had just a few, some of them had a lot of purple frames during one shot....  it started appearing more and more every next shot....but just on second location. We (DIT) discovered that issue at the end of the day, so he phoned us and we decided (after reading this thread) to downgrade back to 0100 firmware and we started the new day with a long testing and there was no purple frame again! But approximately it was like ... 20 purple frames in 30 sec shot? Something like this i think...

Hi Mindy, I'm still trying to get hold of that beta firmware. We were chatting in PM but you've disappeared for over a week now.

DJI Mindy Posted at 2018-1-16 01:00
Gamette, I'm sorry that I missed your PM, no problem, I will inform our engineers to push the beta again, wait me for a second.
Next time please reply to my post directly, I will get the notification and will reply the post as fast as I can, thanks.

Hi Mindy, could I get the FW too? I'm also getting purple frames.

Is there any special new procedure for the Beta firmware? Or can I simply upgrade to the Beta firmware from my existing firmware?

one last question from me to DJI MINDY:

could you please confirm, if the new changes in the last beta will make it to the next major FW update? at least before we try to update? thanks a lot!

CiRec Posted at 2018-2-1 02:52
one last question from me to DJI MINDY:

could you please confirm, if the new changes in the last beta will make it to the next major FW update? at least before we try to update? thanks a lot!

Yeah, I came here again to ask the same question as you CiRec.... at Saturday we are flying to Finland to 6 day shooting and we will be shooting ProRes 422 ... so this gonna be a huge check, if the issue was solved by beta firmware or not.... hopefully we will not be forced to downgrade to 0100 and hopefully we will not have any purple frame issue!!!

Ah great, I've just discovered these purple frames in my 4444XQ rushes the night before a shoot. Is anyone still awake at DJI to send me this BETA firmware everyone is talking about!??
Cheers, a very nervous customer!!

COPTERFILM Posted at 2018-2-1 08:49
Yeah, I came here again to ask the same question as you CiRec.... at Saturday we are flying to Finland to 6 day shooting and we will be shooting ProRes 422 ... so this gonna be a huge check, if the issue was solved by beta firmware or not.... hopefully we will not be forced to downgrade to 0100 and hopefully we will not have any purple frame issue!!!

Think you could send the Beta my way? I have a shoot tomorrow I'm absolutely sh*tting my pants over.

Any news on this?
When will the new firmware be available to all of us?

DJI Mindy Posted at 2018-1-19 00:22
CiRec, sorry for the late response since I was off yesterday, thanks for your feedback, glad to know it works at this time, really a good news, please let me know without hesitation if there is any further problem. Thank you so much for your patience and assistance to test the beta, wish you all the best.

again, my last question to DJI MINDY:

"could you please confirm, if the new changes in the last beta will make  it to the next major FW update? at least before we try to update? thanks  a lot!"

CiRec Posted at 2018-2-5 01:44
again, my last question to DJI MINDY:

"could you please confirm, if the new changes in the last beta will make  it to the next major FW update? at least before we try to update? thanks  a lot!"

CiRec, I’m so sorry for the late response, it's been really busy recently, please forgive me if I missed your post. I think so, the issue will get fixed in the next official firmware, please note the release notes when it is released. Thank you.

Coyut Posted at 2018-2-5 01:35
Any news on this?
When will the new firmware be available to all of us?

Coyut, we do not have the estimated date of next firmware yet, but we will not keep you waiting too long, appreciate your patience.

RoccoZ Posted at 2018-2-1 16:06
Think you could send the Beta my way? I have a shoot tomorrow I'm absolutely sh*tting my pants over.

RoccoZ, could you please PM me your DJI account and then keep me replied in the thread? I will get the notification and reply as soon as possible. Thank you.

fans5d4d730d Posted at 2018-1-27 06:00
Hi Mindy, I'm still trying to get hold of that beta firmware. We were chatting in PM but you've disappeared for over a week now.

I sincerely apologize for the late response, it's been very busy recently and I may miss some posts, your account has been forwarded to our engineers to add the beta, will keep you updated soon. Thank you.

fans5d4d730d Posted at 2018-1-27 06:00
Hi Mindy, I'm still trying to get hold of that beta firmware. We were chatting in PM but you've disappeared for over a week now.

Sir, currently, our engineers still need the original footage for analysis, could you please upload a short video to Dropbox or Google Driver and the post the link here at your earliest convenience? Thanks for your cooperation.

DJI Mindy Posted at 2018-2-6 04:04
RoccoZ, could you please PM me your DJI account and then keep me replied in the thread? I will get the notification and reply as soon as possible. Thank you.

https://drive.google.com/open?id ... efxa_m4Ds4qa1NmqlPg

Here's a drive with purple frames, regular frames, and a proxy video that shows what the footage looks like in real-time.

DJI Mindy Posted at 2018-2-7 07:14
Sir, currently, our engineers still need the original footage for analysis, could you please upload a short video to Dropbox or Google Driver and the post the link here at your earliest convenience? Thanks for your cooperation.

Hi, I already posted my footage. here it is again https://drive.google.com/file/d/ ... hm/view?usp=sharing

DJI Mindy Posted at 2018-2-7 07:14
Sir, currently, our engineers still need the original footage for analysis, could you please upload a short video to Dropbox or Google Driver and the post the link here at your earliest convenience? Thanks for your cooperation.

Have several gigs coming up and would love the beta firmware as well. Same purple frames and we've tried everything.

DJI Mindy - I'm having the same purple frame issue on firmware .300 and was told I was authorized for the new beta firmware but it hasn't shown up in my account yet (pcg@flightav.com).  I've already lost work and money and have rescheduled our shoot for Friday - can you PLEASE see if you can't get that firmware into my account ASAP?  Thank you very much.  

DJI - Mindy - I'm also having the same purple flashes -  here's a link : https://fil.email/WyfThRgw
Can we expect the new firmware soon or can you send us the Beta Version?
Thanks

This is a $£%££%$ JOKE! You're having a laugh DJI. Look at how many of your customers are suffering this issue! YOU NEED TO TAKE THIS SERIOUSLY AND SORT IT OUT!!!!!! I've not had any sign of this BETA firmware and reported the issue almost three weeks ago.

Peter Keith Posted at 2018-2-21 13:52
This is a $£%££%$ JOKE! You're having a laugh DJI. Look at how many of your customers are suffering this issue! YOU NEED TO TAKE THIS SERIOUSLY AND SORT IT OUT!!!!!! I've not had any sign of this BETA firmware and reported the issue almost three weeks ago.

Peter, really sorry for the trouble it brings. I believe that our engineers are working on that. Did you try the beta firmware?

DJI Elektra Posted at 2018-2-22 22:16
Peter, really sorry for the trouble it brings. I believe that our engineers are working on that. Did you try the beta firmware?

Thankyou for your reply. I haven't been sent any beta firmware and would very much like to try it! Please can you send it over to me!?
Thanks!

fans5d4d730d Posted at 2018-2-12 06:57
Hi, I already posted my footage. here it is again https://drive.google.com/file/d/ ... hm/view?usp=sharing

Helloooooo!!!!!! I'm still trying to get beta Firmware. Have asked multiple times, keep getting told 'yes', then radio silence. Been trying to get beta FW for weeks now. Please hurry up!!!!!!

Peter Keith Posted at 2018-2-24 01:29
Thankyou for your reply. I haven't been sent any beta firmware and would very much like to try it! Please can you send it over to me!?
Thanks!

Sorry to keep you waiting. Can you provide me the video or photo with the problem? Please upload the original photo or video to dropbox or google for further check. And we will add the beta as soon as possible when we confirm the problem. Thanks for your understanding.

fans5d4d730d Posted at 2018-2-27 00:12
Helloooooo!!!!!! I'm still trying to get beta Firmware. Have asked multiple times, keep getting told 'yes', then radio silence. Been trying to get beta FW for weeks now. Please hurry up!!!!!!

Please follow the advice in 154# and provide the info we needed. You can send the link through PM. Thanks for your support and sorry for the trouble it causes.

In desperate need for the beta version.  

thank you.

tascheri.yahoo Posted at 2018-2-28 10:40
In desperate need for the beta version.  

thank you.

this is the footage

https://drive.google.com/open?id ... UMjhOMgtFCoG2U0RhB1

I would appreciate immediate action. Very unhappy customers ATM.

DJI Mindy Posted at 2018-1-20 07:31
Hi Chris, sorry for the trouble caused, the beta is mainly for the purple frame issue, it's not like the problem you are having now, let's talk about it in https://forum.dji.com/thread-129283-1-2.html.

Seem the link is broken... I have this issue

Guess the moderators have given up on this thread... shame on DJI.

tasca Posted at 2018-3-1 13:11
Guess the moderators have given up on this thread... shame on DJI.

i would not blame the moderators for this issue. they, especially MINDY, did their best to help solving it. as far as i can see, there are only two mods for the whole inspire section of this forum, to handle hundreds of (legitimate) complaints...

who to blame here is DJI as a company. this thread is now 3 1/2 months old. and still there is no solution for all people having this issue. but, there is a beta version that seems to solve it. and DJI refuses to make it publicly available - or better: fix it in a new major FW update.

but not enough, they refuse to give it to people reporting here, being in a frustrating situation, ie to have a shooting tomorrow with a non working inspire. there are posts from people in this thread, having uploaded their damaged footage for analyisis (which is definitely not their job, having paid thousands to get their equpiment for their work). pledging multiple times over weeks to get this beta urgently, and they still do not have it at their disposal.

i dont think the moderators can give the beta to these people. its not their fault. its someone elses job to resolve this. and this is unaccepatable.