ESC error, need help urgently
2053 27 2017-11-17
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Pitclan
lvl.1
Australia
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Hi there,
  
I have the ESC status error with the Android APP version 3.1.22 installed, it shows version 1.11.20, Remote Controller 1.9.2 Basic Fly Safe Database 01.00.01.05 and flight controller SN 03Z0139438.
I recently upgraded everything to the latest version including the batteries I own. Last weekend I took it out to the fourth time for a flight. I was using the Phantom 3 Advanced with the first battery without any problem. After changing over the battery I started to get the error "ESC status error. Turn off the aircraft and restart. Contact DJI support if this continues". I have since spend numerous hours on the internet researching the problem and performed recalibration of the IMU, the compass and relinked the RC without any improvements. I also plugged in the battery the aircraft was working with and still get the same problem. I don't have problem with the camera, it shows me that I have the latest firmware and it gives a ready to fly when I start up aircraft, controller and app. I have reinstalled the Android application and used different Android devices (all show the same problem), which all worked fine before this problem occurred. I have not crashed the aircraft and don't know what else to do. Please help.
  
2017-11-17
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Mark The Droner
Second Officer
Flight distance : 2917 ft
United States
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A mod or administrator will see this shortly and they should PM you an AC fw beta version 1.11.30 which should solve your problem.  
2017-11-17
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Pitclan
lvl.1
Australia
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Mark The Droner Posted at 2017-11-17 19:19
A mod or administrator will see this shortly and they should PM you an AC fw beta version 1.11.30 which should solve your problem.

Thank you very much, I am looking forward to trying the beta version.
2017-11-17
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DJI Susan
Administrator
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Sir, I have PMed you the download link of P3A, please check whether you have received it or not.
2017-11-17
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Pitclan
lvl.1
Australia
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DJI Susan Posted at 2017-11-17 23:40
Sir, I have PMed you the download link of P3A, please check whether you have received it or not.

Yes I got the file and I will install and test is now. I noticed that this is a P3S file, I was expecting a P3A file, I hope it still works.
2017-11-18
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Peo
First Officer
Flight distance : 25409793 ft
Sweden
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It woks fine
2017-11-18
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Peo
First Officer
Flight distance : 25409793 ft
Sweden
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Dji Susan, Why not have version 1.11.30 under downloads on the hompage??
2017-11-18
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Pitclan
lvl.1
Australia
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I downloaded the file copies it on a USB stick and plugged it into the controller as described in the DJI issued firmware upgrade guide, but the controller is not taking on the update. I have done this before like that without any problems. I also tried to perform the update via the aircraft as described in firmware upgrade guide and the controller did not start the update. Not sure what I am doing wrong.
2017-11-18
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Pitclan
lvl.1
Australia
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I noticed that the upgrade was not writing to the micro SD when I put it into the aircraft. I copied v01.11.0020 to the micro SD after I tried to the v01.11.0030 unsuccessfully and I got an entry on the micro SD card telling me the upgrade has been aborted due to the identical version already being installed. I copied the v01.11.0030 back onto the micro SD again and then the upgrade started. Once the upgrade finished in the aircraft I checked the txt file and it stated that the upgrade to v01.11.0030 was successful. I restarted everything and in the android app it says that the version now is v01.11.0020+, but I am still receiving the same error when I tried to start the aircraft. Still unable to upgrade the controller. Do I need to upgrade the controller or is the aircraft upgrade all that I need to do? Please help.
2017-11-18
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Pitclan
lvl.1
Australia
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Just a minor correction, the version it shows in the android up is 1.11.20+
2017-11-18
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Pitclan
lvl.1
Australia
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Please find below the content of the txt file

Result: Success.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.02.0008.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.02.0008.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.07.12 22:35:31 =====================
Packet: P3S_FW_V01.02.0008.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2015.07.12 22:46:50 =====================
Packet: P3S_FW_V01.02.0008.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.10.0090.bin
Upgrading ...

========== 2014.01.01 00:00:10 remo-con disconnect======
Packet: P3S_FW_V01.10.0090.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.10.0090.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2017.05.28 11:23:38 =====================
Packet: P3S_FW_V01.10.0090.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2017.05.28 11:39:55 =====================
Packet: P3S_FW_V01.10.0090.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:10 remo-con disconnect======
Packet: P3S_FW_V01.10.0090.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2017.05.28 15:22:44 =====================
Packet: P3S_FW_V01.10.0090.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.10.0090.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.11.0020.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.11.0020.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:11 remo-con disconnect======
Packet: P3S_FW_V01.11.0020.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:10 remo-con disconnect======
Packet: P3S_FW_V01.11.0020.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:11 remo-con disconnect======
Packet: P3S_FW_V01.11.0020.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:09 remo-con disconnect======
Packet: P3S_FW_V01.11.0020.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:12 remo-con disconnect======
Packet: P3S_FW_V01.11.0020.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2017.11.18 21:28:54 =====================
Packet: P3S_FW_V01.11.0020.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2017.11.18 21:29:22 =====================
Packet: P3S_FW_V01.11.0020.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2017.11.18 21:31:53 =====================
Packet: P3S_FW_V01.11.0030.bin
Upgrading ...
Result: Success.

========== 2017.11.18 21:39:27 =====================
Packet: P3S_FW_V01.11.0030.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.

========== 2014.01.01 00:00:11 remo-con disconnect======
Packet: P3S_FW_V01.11.0030.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the aircraft.
2017-11-18
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Mark The Droner
Second Officer
Flight distance : 2917 ft
United States
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Pitclan Posted at 2017-11-18 00:45
Yes I got the file and I will install and test is now. I noticed that this is a P3S file, I was expecting a P3A file, I hope it still works.

If the file says P3S, it doesn't mean it's for the P3 Standard.  It's for the Advanced.  It's the correct file, no worries.
2017-11-18
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Chris QA
lvl.1
Flight distance : 225938 ft
United States
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I am showing the same thing as far as the 1.11.20+ after try to upgrade my firmware to 1.11.30.  Also I now show gimbal disconnected when opening up dji go.  There is not view showing now but noticed I can still pitch the camera up and down from remote just no view coming through to my ipad mini.  Currently trying to reinstall 1.11.30.
2017-11-18
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Pitclan
lvl.1
Australia
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HI there, I am still waiting for a further update. Still having the problem that I get the ESC error after updating the aircraft to 1.11.30 which shows as version 1.11.20+ in the android app. I need to know if it is important to upgrade the controller, which is not happening at the moment, as described above. Please provide further assistance and let me know what I need to do to get the aircraft flying again.
2017-11-18
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Legit Drones
lvl.2
Flight distance : 894465 ft
United States
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Pitclan Posted at 2017-11-18 00:45
Yes I got the file and I will install and test is now. I noticed that this is a P3S file, I was expecting a P3A file, I hope it still works.

P3X means Proffesional and P3S means Advanced
2017-11-18
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Pitclan
lvl.1
Australia
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Hi There, still need help to get my aircraft flying again. I did apply the provided P3S file upgrade to version 1.11.30, which shows up as 1.11.20+ in the application, but I still get the ESC error after the update. I have tried to apply the Firmware update again to the aircraft. As in my comment above it comes back and tells me that the same version is already installed. What do I need to do next? Please help.  
2017-11-20
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DJI Diana
Administrator
Flight distance : 2408 ft

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Pitclan Posted at 2017-11-20 23:05
Hi There, still need help to get my aircraft flying again. I did apply the provided P3S file upgrade to version 1.11.30, which shows up as 1.11.20+ in the application, but I still get the ESC error after the update. I have tried to apply the Firmware update again to the aircraft. As in my comment above it comes back and tells me that the same version is already installed. What do I need to do next? Please help.

Have you tried to format the SD card, then try to upgrade the beta firmware again? If it persists, please post a screenshot of the error message and a screenshot of the ‘About ’ page.
2017-11-21
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DJI Diana
Administrator
Flight distance : 2408 ft

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Chris QA Posted at 2017-11-18 06:38
I am showing the same thing as far as the 1.11.20+ after try to upgrade my firmware to 1.11.30.  Also I now show gimbal disconnected when opening up dji go.  There is not view showing now but noticed I can still pitch the camera up and down from remote just no view coming through to my ipad mini.  Currently trying to reinstall 1.11.30.

Chris, please try to relink the RC to the drone, see if it works.
2017-11-21
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Chris QA
lvl.1
Flight distance : 225938 ft
United States
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DJI Diana Posted at 2017-11-21 01:15
Chris, please try to relink the RC to the drone, see if it works. https://www.youtube.com/watch?v=zVOJnUidcUk&list=PL8-vxWY64sBMWJEBFEM6Jc_nLk0zfyPtS&index=4

Thanks for the help Diana, I tried as the video showed and wasn't able to get anywhere here are the screenshots you requested.



2017-11-22
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Pitclan
lvl.1
Australia
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Hi Diana, I also re-linked the aircraft and controller and having exactly the same problem as Chris with the same version numbers etc. I can send you my screenshots too if you want.
2017-11-22
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Chris QA
lvl.1
Flight distance : 225938 ft
United States
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Hopefully we can figure this out Im close to just ordering a new main board and see if that fixes it.  I hate to waste the money though if its just a firmware issue or something minor.  I was hoping to have it up and running by now but things aren't going to plan.  Might be time to buy that new p4 pro I keep looking at.  looks to be some incentives right now
2017-11-23
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Moris I
lvl.2
Flight distance : 192254 ft
United States
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I too have the same issue after transfering my Professional board to a Phanvic mod, it was working fine then as soon as I started did EMU warm up, live video feed but couldn't move the camera up/down. I called DJI and they told me could be the compass interference.
2017-11-24
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DJI Diana
Administrator
Flight distance : 2408 ft

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Chris QA Posted at 2017-11-23 08:19
Hopefully we can figure this out Im close to just ordering a new main board and see if that fixes it.  I hate to waste the money though if its just a firmware issue or something minor.  I was hoping to have it up and running by now but things aren't going to plan.  Might be time to buy that new p4 pro I keep looking at.  looks to be some incentives right now

Chris, I would recommend you send the drone in for diagnosis and repair, please refer to this link to start a case,  https://repair.dji.com/en/SelfRepair/Area
2017-11-26
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DJI Diana
Administrator
Flight distance : 2408 ft

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Pitclan Posted at 2017-11-22 15:32
Hi Diana, I also re-linked the aircraft and controller and having exactly the same problem as Chris with the same version numbers etc. I can send you my screenshots too if you want.

Pitclan, if the issue persists after you re-upgraded the firmware, please also send the drone in for diagnosis and repair. Please refer to this link to contact the Support, they'll stare a case for you. https://www.dji.com/support?site=brandsite&from=nav
2017-11-26
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Chris QA
lvl.1
Flight distance : 225938 ft
United States
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DJI Diana Posted at 2017-11-26 22:06
Chris, I would recommend you send the drone in for diagnosis and repair, please refer to this link to start a case,  https://repair.dji.com/en/SelfRepair/Area

Thanks for the help Diana, I have ordered a new main board and it should be here in a couple days.  If the board doesn't solve my problem I will follow with sending it in to you guys.  Thanks for the help.
2017-11-29
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Nebuchadnezzar
Core User of DJI
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Spain
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Nice to hear !!
2017-11-29
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DJI Diana
Administrator
Flight distance : 2408 ft

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Chris QA Posted at 2017-11-29 00:17
Thanks for the help Diana, I have ordered a new main board and it should be here in a couple days.  If the board doesn't solve my problem I will follow with sending it in to you guys.  Thanks for the help.

Chris, unauthorized modification will void the warranty. Personally speaking, I would send the drone to DJI  directly if the drone is still in warranty period.
2017-11-29
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Chris QA
lvl.1
Flight distance : 225938 ft
United States
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no warranty left that why I was doing things I was capable of doing myself.  Either way though I have decided to just send it in and let the experts do the repairs.  Thanks for the tip it was actually what made me decide to quit toying around with it myself and just have the repairs done correctly the first time by sending it thanks again Diana.
2017-12-7
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