Failed I2 Repairs so far. My Inspire 2 have an issue with not being able to focus, when I use the Focus hand-wheel in Photo Mode. When I turn the wheel to focus, the image is all over the place, (Jumping) making it impossible to focus. I should mention that manual focus works fine in the app, if Focus wheel is not connected. This started when I got my Focus Hand-wheel back in February, and is still not solved.
I did extensive testing, and found that if I bind another Inspire to my RC, using my gimbal, lens, focus wheel and iPad everything works just fine. I have tried multiple Inspire’s and they all work, except mine. Have also taken my drone to the local dealer that is an authorized DJI store, where the head tech guy, had had the same result binding all my gear to their Inspire. In other words it worked fine with their Inspire.
In other words, the problem was isolated to be in the Inspire itself. My view is that the firmware (or lens-profile) is corrupt, every time the Inspire is in for repair, they transfer the files from the Inspire I send in, to the next one. In other words, just transferring the issue to the next unit. My view is, what needs to happen, either format the drive in the Cinecore or replacing the craft itself without transferring any files from the old unit. DJI please send me a new Main controller (Cinecore), and I fix it myself. Not a big deal to change, promise to send the old back.
To put this simple: if you have a virus on your computer, would you transfer your old files with the virus to a new replacement computer?
My Inspire 2, has been sent in 4 times so far, without success. DJI has replaced the USB board on RC, replaced vibration absorbing board, replaced the cable and Focus Hand-wheel, replaced Main controller (Cinecore) in the Inspire, replaced complete Inspire aircraft, as well as replaced the RC.
I have tried to relay my findings and what needs to be done to DJI staff multiple times, but somehow it seems like they do not pay attention/misunderstand what the issue is. Have also done several videos of the issue to help.
Firmware has been updated twice on booth RC and craft (June and in November) and has no effect. App is also updated. My warranty is running out, and still not working.
Most of all I can’t understand how they can claim to have tested the Inspire prior to sending it back to me? Tester must be sleeping or blind for this to pass. And this have been done 4 times??
Total Trips to California from Canada: 4 (so far)
Total weeks gone for repairs: 15 (so far)
Repair # 1: CAS-479281-Q3C7Z4.
Repair # 2: CAS-985199-L8Z1C9
Repair # 3: CAS-1081061-F8T9C6
Repair # 4: CAS-1169682-S0T4P4
|