DJI Repair Report - No Contact information
633 6 2017-11-18
Uploading and Loding Picture ...(0/1)
o(^-^)o
Will75
lvl.1
Flight distance : 4606 ft
United States
Offline

I just got my Phantom 3 SE and it malfunction and crashed.  I have DJI refresh and I'm requesting a repair bit I can't get pass the Add Or Select contact page.  There is no state or region dropdown and I cant enter my phone number.  Anybody know what the problem is?  Got the drone on Friday but had the account for couple of weeks
2017-11-18
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Please try another browser to see if you can select the area. Noted that you need to sign in your account first. If it doesn't help, please make some screenshots of the web, or contact support.us@dji.com for a further help.
2017-11-18
Use props
Will75
lvl.1
Flight distance : 4606 ft
United States
Offline

DJI Thor Posted at 2017-11-18 18:15
Please try another browser to see if you can select the area. Noted that you need to sign in your account first. If it doesn't help, please make some screenshots of the web, or contact  for a further help.

Thanks, I think it has something to do with my address, I'm in a new community
2017-11-18
Use props
Will75
lvl.1
Flight distance : 4606 ft
United States
Offline

Will75 Posted at 2017-11-18 21:51
Thanks, I think it has something to do with my address, I'm in a new community

Ok I figured out to select region, country and state before I entered my address  and it created the contact but now I can't get pass the Next button
2017-11-18
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Will75 Posted at 2017-11-18 22:33
Ok I figured out to select region, country and state before I entered my address  and it created the contact but now I can't get pass the Next button
[view_image]

It might because of the system error today. But it should work now, please try again.
2017-11-19
Use props
Will75
lvl.1
Flight distance : 4606 ft
United States
Offline

I was actually able to get it to work yesterday and received a shipping label. Thank for your help
2017-11-19
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
  • >>>
Offline

Will75 Posted at 2017-11-19 12:10
I was actually able to get it to work yesterday and received a shipping label. Thank for your help

Will, it's good to know you figured it out and got the shipping label, please send in at your most convenience, our repair team will take good care of it for you.
Appreciate your patience.
2017-11-19
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules