rfAndy
lvl.3
Flight distance : 396365 ft
United States
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rfAndy Posted at 6-20 05:53
Mindy, I have also just experienced a Crystalsky Ultra failure. Died after 20 minutes. This is a slave monitor so it is rarely used. So, after spending $700 for this monitor - that is, of course, out of warranty - it has died a well-known death that everyone in the industry knows is an identified common problem with this monitor. Unfortunately, like others have stated DJI has failed to acknowledge or make good on what is clearly a design and/or manufacturing defect because...culturally, DJI would NEVER admit to failing with anything!! I have not yet opened a repair case. I know how the scripted conversation will go. Everybody hears the script. "I'm so sorry, out of warranty. Is there anything else we can help with?" Since I have no other recourse, I will be forced to send back to DJI for repair and will be expecting to hear that it will cost almost what I paid for it to get it repaired. The right thing for DJI to do - and the honorable thing - would be to acknowledge that these units (mine is a very early one) has defects and repair/replace. We won't call it warranty. Call it "good will." I will report my repair experience so you can see how it plays out vs. my prediction.
As expected, DJI told me the main board was bad (no kidding) and that the unit would have to be replaced for the bargain price of $513 since it was out of warranty. Never mind that the unit only had, at most, an hour or two on it. The main board failure is a common problem with the Ultra version and there have been many complaints. It is obviously a design flaw that causes these boards to fail prematurely and/or not hold up under normal operating conditions. Shame on DJI for not acknowledging this. It is a continued cultural problem where the company can't admit any flaws, mistakes, or anything else that could cause them to look bad or spend a little bit of $ to fix properly. In the meantime, I am forced to reluctantly pay for a repair of a problem that should not have occurred if the Ultra unit was truly an enterprise/public safety grade product. CLEARLY, it isn't. Unless you need HDMI output from the monitor, I would recommend going with a much less expensive Android tablet that can run other compatible apps and give you a 4G connection, if needed, as this isn't available on CrystalSky. |
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