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Unable to refresh firmware using DJI Assistant 2 using Win10
971 17 2017-11-19
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Vendex
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Hello. I'm trying to do a refresh of beta 600 firmware (P4) using DJI Assistant 2 v1.1.8 (current) but I'm unable to do that. I've received error just at the beginning of Transmitting step stuck for a while at 0% and gives Update failed. After that I send error log. My account is vendex@botevgrad.com. Any advice will be very appreciated, thank you.

P.S. I've tryed to downgrade to v2.00.106 and then to upgrade again with no results. It stuck at transmitting only.
2017-11-19
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Jim Watkins
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I bet you're running Windows 10 64 bit version 1709 right?
2017-11-19
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Vendex
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Jim Watkins Posted at 2017-11-19 12:43
I bet you're running Windows 10 64 bit version 1709 right?

Confirmed, I'm sorry I didn't believe on older posts but is that the problem and how to fix that? I hope logs that I send from the program can help DJI as now I understand that this may be a mass problem.

P.S.  ErrorCode: 224
2017-11-19
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Punchbuggy
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Vendex Posted at 2017-11-19 12:45
Confirmed, I'm sorry I didn't believe on older posts but is that the problem and how to fix that? I hope logs that I send from the program can help DJI as now I understand that this may be a mass problem.

P.S.  ErrorCode: 224

I've provided my logs to DJI via the thread started under "General support".
https://forum.dji.com/forum.php? ... D407%26typeid%3D407

This is Not an issue specific to the P4.
2017-11-19
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DJI Diana
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May I know why do you want to refresh the firmware? Is the there anything wrong with the drone? What is the version of the DJI Assistant 2?
2017-11-20
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Punchbuggy
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DJI Diana Posted at 2017-11-20 00:23
May I know why do you want to refresh the firmware? Is the there anything wrong with the drone? What is the version of the DJI Assistant 2?

Hi. I see you picked this up in the other thread.

For completeness, the transmit failure now occurs consistently with both Assistant 2 1.1.6 and 1.1.8 being used. I originally was trying to install the .608 beta onto my P4P, but I can’t refresh my P4 not either.
2017-11-20
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Vendex
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DJI Diana Posted at 2017-11-20 00:23
May I know why do you want to refresh the firmware? Is the there anything wrong with the drone? What is the version of the DJI Assistant 2?

Hello. It's just a periodic refresh plus all the calibrations, that's what I want to do but I cant because of that error with transmit but nothing wrong.
2017-11-20
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Vendex
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Assistant 2 v1.1.8 but I quit that idea for now
2017-11-20
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Punchbuggy
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Vendex Posted at 2017-11-20 09:23
Assistant 2 v1.1.8 but I quit that idea for now

It's not related to Assistant 2 v1.1.8. The problem occurs with v1.1.6 also - I originally had the error on that version, then upgraded to find it still persisted.
2017-11-20
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Vendex
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Punchbuggy Posted at 2017-11-20 13:10
It's not related to Assistant 2 v1.1.8. The problem occurs with v1.1.6 also - I originally had the error on that version, then upgraded to find it still persisted.

Waiting for a decision from creators
2017-11-20
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DJI Diana
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Punchbuggy Posted at 2017-11-20 00:50
Hi. I see you picked this up in the other thread.

For completeness, the transmit failure now occurs consistently with both Assistant 2 1.1.6 and 1.1.8 being used. I originally was trying to install the .608 beta onto my P4P, but I can’t refresh my P4 not either.

Thanks for the added info, I've forwarded all the info to the engineers for analysis.
2017-11-20
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DJI Diana
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Vendex Posted at 2017-11-20 03:00
Hello. It's just a periodic refresh plus all the calibrations, that's what I want to do but I cant because of that error with transmit but nothing wrong.

Thanks for the info, we've forwarded this to the engineers for a check, will get back to you once we got a response from them.
2017-11-20
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Vendex
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DJI Diana Posted at 2017-11-20 22:19
Thanks for the info, we've forwarded this to the engineers for a check, will get back to you once we got a response from them.

Any time DJI Diana! Have a positive day.
2017-11-21
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Vendex
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This is windows reason

2017-11-28
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Vendex
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I've turned driver signing off but that is not the problem, no transmitting again
2017-11-28
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Punchbuggy
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Vendex Posted at 2017-11-28 15:14
I've turned driver signing off but that is not the problem, no transmitting again

Correct - the unsigned driver issue has typically only affected VPS calibration. The "Transmitting..." issue is new.

If you reboot your PC with driver signature enforcement off and reinstall Assistant 2, you'll be prompted as to whether you want to install the unsigned driver. Say Yes, and it'll install the driver - otherwise it will silently skip over the driver and continue the installation.
2017-11-28
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Vendex
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Punchbuggy Posted at 2017-11-28 15:50
Correct - the unsigned driver issue has typically only affected VPS calibration. The "Transmitting..." issue is new.

If you reboot your PC with driver signature enforcement off and reinstall Assistant 2, you'll be prompted as to whether you want to install the unsigned driver. Say Yes, and it'll install the driver - otherwise it will silently skip over the driver and continue the installation.

That's absolutely correct, thank you Punchbuggy. Looks like we'll wait for the next version which fixes this issue  
2017-11-29
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Vendex
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Bulgaria
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Successfully refreshed the firmware with latest version of the program on virtual machine installed windows 7 x64 just for the test. There is some problems with libusb0-dll running on latest windows 10.
2017-12-3
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