Please select Into the mobile phone version | Continue to access the computer ver.
GS pro not taking photos
1238 8 2017-11-20
Uploading and Loding Picture ...(0/1)
o(^-^)o
UAVServices
lvl.3
Flight distance : 756178 ft
Canada
Offline

Good day, we have discovered on new builds using DJI A3, LB2, M600 camera plate adapter and X3 cameras that GS Pro does not take photos during mapping missions.

The camera works fine otherwise (using Go app) but in GS Pro it does not.

Anyone else have this issue?

DJI? is it a known issue and you are working on it?

We have drones out there with all the same hardware and firmware so I am not sure where the fall down it.

One thing I noticed on the M600 camera adpater plate is that they have changed the board inside. The plug now plugs in 180 degrees from the old ones... and this makes me wonder what else they changed???

Steve
2017-11-20
Use props
UAVServices
lvl.3
Flight distance : 756178 ft
Canada
Offline

anybody? DJI? we have four units now that do not work.
2017-11-23
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

So other apps work if you trigger taking photos and recording on the app but GS Pro does not, right? Could you please help to name the version info about the drone and app? A comparison video makes a great help if it can be provided. Thanks a lot.
2017-11-25
Use props
UAVServices
lvl.3
Flight distance : 756178 ft
Canada
Offline

DJI Thor Posted at 2017-11-25 23:17
So other apps work if you trigger taking photos and recording on the app but GS Pro does not, right? Could you please help to name the version info about the drone and app? A comparison video makes a great help if it can be provided. Thanks a lot.

I have solved this issue. If you assign a camera trigger in the channel assignment then it no longer triggers the X3 camera automatically in a mission.
Actually it won't even output a PWM pulse to trigger your external camera anymore (it used to in previous firmware)

So the camera trigger output is totally useless. If you want your x cam to trigger automatially you must not have the trigger assigned to an output.

If you want your external camera to trigger you can select the output port to do so but not only will it NOT actually put out a PWM to trigger it will lock out your X cam.

This is a bug that needs to be adressed.



2018-2-8
Use props
NiwaUAV
lvl.1
Flight distance : 73520 ft
New Zealand
Offline

DJI Thor Posted at 2017-11-25 23:17
So other apps work if you trigger taking photos and recording on the app but GS Pro does not, right? Could you please help to name the version info about the drone and app? A comparison video makes a great help if it can be provided. Thanks a lot.

I had the same issue with M600 pro and an x5 camera. it would take photos manually when flying a mission. Also I could not flip the camera up for landing.
2018-11-25
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

NiwaUAV Posted at 11-25 17:22
I had the same issue with M600 pro and an x5 camera. it would take photos manually when flying a mission. Also I could not flip the camera up for landing.

Hi Niwa, just to clarify, the gimbal was assembled on the drone successfully with the gimbal mounting bracket, and you can take photos by the RC manually, right?
Please also help to confirm if you had mapped shutter to any F channel, please do not map the shutter to the F channel. See if this works.
For the camera's issue, may I know if you can control the gimbal when landing?  
2018-11-27
Use props
NiwaUAV
lvl.1
Flight distance : 73520 ft
New Zealand
Offline

DJI Thor Posted at 11-27 01:21
Hi Niwa, just to clarify, the gimbal was assembled on the drone successfully with the gimbal mounting bracket, and you can take photos by the RC manually, right?
Please also help to confirm if you had mapped shutter to any F channel, please do not map the shutter to the F channel. See if this works.
For the camera's issue, may I know if you can control the gimbal when landing?

Thank you for your response. My service agent is now dealing with this. We need to trigger an external camera as well. Probably fit the ronin start/stop.
2018-11-27
Use props
DJI Thor
Administrator
Flight distance : 13602 ft
Offline

NiwaUAV Posted at 11-27 20:44
Thank you for your response. My service agent is now dealing with this. We need to trigger an external camera as well. Probably fit the ronin start/stop.

Thanks for getting back, hope your case will be sorted out soon.
A warm prompt, if you need to mount a third-party camera and have the GS Pro triggered the shutter automatically, you need to have the M600 Pro + Ronin-MX + the supported camera + GS Pro.
Theoretically, the camera that supports the RSS of the Ronin-MX is supported, you can refer to the supported camera below. Hope that helps to provide you with some info. RSS.png
2018-11-29
Use props
Skyline-UAV
lvl.1
Flight distance : 7500 ft
United Kingdom
Offline

I have this issue using A3 latest FW + S900 + Lightbridge 2 + Zen X5 (I have posted on this issue). I have slaved a Micasense RedEdge to the A3's F3 port. When using GO app and the remotes shutter button both camera fire and record images on the SD Cards. However when running a mapping mission using GS Pro the slave RedEge is triggered and records images but the X5 only rotates to nadir view and records nothing?
2-10 09:32
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules