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DJI care refresh replacement drone wont work
1642 5 2017-11-21
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djiuser_dmA5Ct0
lvl.1
Flight distance : 169006 ft
Australia
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Does anybody had problem with DJI Care refresh replacement drone. I got today my replacement drone which wont activate, remote controller cant find it. Also if i connect drone to computer and i see the drone data it shows me that this new drone is used since April. At the moment i just want to get it fly.
2017-11-21
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kykphantom
Captain
Flight distance : 5892388 ft
Cyprus
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Is the drone brand new?
2017-11-21
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Dsiisus
lvl.1
Flight distance : 169006 ft
Australia
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It looks like new but maybe the cover is changed.  
2017-11-21
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Geebax
Captain
Australia
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Dsiisus Posted at 2017-11-21 14:01
It looks like new but maybe the cover is changed.

It is part of DJI's policy to replace aircraft sent in for warranty repairs with another (used) aircraft. It is in the T&Cs.
2017-11-21
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DJI Thor
Administrator
Flight distance : 13602 ft
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Just to verify, can you control the gimbal by the gimbal wheel on the RC? Since you mentioned that remote controller can't find it, I assume that it is a linking problem, please try to relink the RC and AC. If it doesn't help, please provide me with more details like the info on the app or an operating video so we would help.
2017-11-21
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BrianKushner
Captain
Flight distance : 41420253 ft
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United States
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Yeah good luck with DJI Refurbs, I don't think they do much of anything to them as they often arrive with more issues then the drone you sent in for repair.
2017-11-21
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