I bought a used Spark. I wanted to see when it was activated. What time does the warranty run? Do I need proof of purchase for warranty? Do you need a serial number?  If Spark was bought in China and is used in Europe. Does it include service in China or in Europe?  
Ps. Actually everything works but I would like to know for the future.

Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

I sent PM. Thank you for your help.

Krrisstoff Posted at 2017-11-27 11:21
I sent PM. Thank you for your help.

PM received with thanks, please check my reply, thank you.

DJI Mindy Wysłany na 2017-11-30 18:29
otrzymałem z wyrokuowaniami, proszę sprawdzić mój odpowiedź, dziękuję.

I received an answer. Thank you

Krrisstoff Posted at 2017-11-30 07:45
I received an answer. Thank you

You are very welcome.

I would like to check the activation date and which account was used for, if any.

Hi Mindy,

I have mavic Pro RC battery problem S/N 08RDE3600101Q5

can you tell me how to get it exchanged ?

many thanks,

mal

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

Hi
Buying a second hand Inspire 1. Can you help check the serial numbers?

Can you help with my Inspire 1 sn?

AndreDrone Posted at 2018-5-2 06:22
Hi
Buying a second hand Inspire 1. Can you help check the serial numbers?

Hi Andre, I have replied your PM, please check, thank you.

I purchased a factory refurbished spark. I THINK I have it activated, as I can connect to it and fly it with my RC which is connected to the cell phone via OTG cable. Is there a site I can enter my Spark SN to make sure it is activated to my account?

Hello, i have a similar question as the previous forum user;  i am a beginner here, and i just purchased an used Spark, can you please tell me if it was activated, and if the guarantee is valid and where? I accessed a date of fabrication app and told me it was made in march 2018? Can i please PM you with the serial number, as i do not have access to the drone box? Thank you in advance for your help!

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

Could I send you a serial number for checking for activation?

pabloevaristo Posted at 2018-8-28 15:41
Could I send you a serial number for checking for activation?

Hi pabloevaristo, sure, please PM me the serial number, please note the warranty period for a product starts on the day such product is delivered.

Hi, I've purchased a pre-owned drone, would you be able to check its' activation date and the remaining warranty period please? Thanks!

Hi, may I please know the activation date about my Phantom 3 Adv? I bought it as second hand.
Thank you.

I bought a used Phantom 4 advanced. I wanted to see when it was activated. What time does the warranty run? how many  flying hours it has? Do you need a serial number?  thank you so much for your time

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Hey GM Mindy. I bought a new Mavic Air. I wanted to see when it was activated.
Pls help me.
SN : 0K1DF263BD3541

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

Hi. Can you check the activated date of my drone? My drone is mavic pro with code SN:08QCE9S0225RG7. Thank you very much!

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

Hy! I've got a question.  Could you check my inspire 1 how many warranty has left ? Have a nice day! Zsolt

fansc62635ac Posted at 2018-10-2 21:12
Hi. Can you check the activated date of my drone? My drone is mavic pro with code SN:08QCE9S0225RG7. Thank you very much!

Hi there, please check the PM, thank you.

fans17f846ed Posted at 2018-10-4 21:29
Hy! I've got a question.  Could you check my inspire 1 how many warranty has left ? Have a nice day! Zsolt

Hi there, please check the warranty period date here: https://www.dji.com/service/policy
In EU, all spare parts enjoy 2 years' warranty. Battery enjoys a warranty period of 1 year. The warranty period for a product starts on the day such product is delivered, please check the proof of purchase to see how many warranty left, thank you.

fansc7e9543a Posted at 2018-10-2 06:05
Hey GM Mindy. I bought a new Mavic Air. I wanted to see when it was activated.
Pls help me.
SN : 0K1DF263BD3541

Hi there, please check the PM, thank you.

So !! the only way to check the activation date is to PM the Admins right ? Are there any ways else to reduce your job?

Hi Mindy,
I’ve just got a Spark and I would like to ask you for helping me of checking its activation date as my SN 0ASDE8U1B100MK
Appreciated!

Hello Mindy,

I have a Mavic Pro and i need to know the total flight time since i bought it.

Should i send you the serial number?

Thank you very much!

Hello i buy an used phantom 4 and i wanna know if still is under waranty thus is my sn 07DJD8E0C10141 Thanks

Hi. Can you check the activated date of my drone? My drone is a Spark SN: 0ASUE7900101SB. Thank you.

DJI Mindy Posted at 10-8 02:01
Hi there, please check the PM, thank you.

Hi,

Can I PM you the SN of my spark to check if it has been activated ? (purchased as new, but I seal broken)

djiuser_EFs6kA1WaaiA Posted at 11-22 07:46
Hi,

Can I PM you the SN of my spark to check if it has been activated ? (purchased as new, but I seal broken)

Sure, but I'm going to off duty for the following three days, the message may not be replied in time, you can also contact any admin here for assistance.

Hello I just bought a used mavic pro and I would like to know how many houres it has flying thanks

djiuser_54sHBJaD0i1x Posted at 12-21 19:02
Hello I just bought a used mavic pro and I would like to know how many houres it has flying thanks

Hi,

I'm in the same case, have you got an answer ?

Hello, i need help. I would like to know the activation date and flight time of a Phantom 4. It's very urgent

DJI Mindy Posted at 2017-11-24 03:51
Kris, please PM me the serial number of the drone, we will help to check the activation date.
For warranty service, please note customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
Please keep the proof of purchase for the future warranty service.

Hi
I bought a used phantom 4. I wanted to see when it was activated. What time does the warranty run? How many flying hours it has?
Serial number: 07DJDA40C10709.
Best regards

fans5398e443 Posted at 4-7 19:16
Hi
I bought a used phantom 4. I wanted to see when it was activated. What time does the warranty run? How many flying hours it has?
Serial number: 07DJDA40C10709.

Hi there, PM has been sent, please check, thanks.

Irene_88 Posted at 2-11 03:48
Hello, i need help. I would like to know the activation date and flight time of a Phantom 4. It's very urgent

Hi Irene, sorry for the late response, please reply to one of my posts next time if you need urgent assistance, then I can get the notification and reply timely. I have replied your PM, please check, thanks.

DJI Mindy Posted at 4-8 20:18
Hi Irene, sorry for the late response, please reply to one of my posts next time if you need urgent assistance, then I can get the notification and reply timely. I have replied your PM, please check, thanks.

Hi Mindy, Can you check the activation date and warranty of my Mavic Air? S/N in PM has been sent,. Thanks!