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Battery Issue
467 11 2017-11-24
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Ttony1976
lvl.2
Flight distance : 791562 ft
United Kingdom
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Advice please

One of my batts for some reason now has battery error, I got the message land imediatly and contact dgi, the battery seems to have a cell down. the batt in question has only been charged 27 times.
How long should these last for ? Is this a faulty battery ?

2017-11-24
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Nazar78
Captain
Flight distance : 5063409 ft
Singapore
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One cell dead definitely a faulty battery. Stop using it. Recommend you contact support and have it replaced if still under warranty.
2017-11-24
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Ttony1976
lvl.2
Flight distance : 791562 ft
United Kingdom
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only 9 months old
2017-11-24
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Nazar78
Captain
Flight distance : 5063409 ft
Singapore
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I'm sorry, the battery warranty is 6 months and Charge Cycle less than 200 times
2017-11-24
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DJI Susan
Administrator

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Please try to fully discharge and recharge to check the issue remains. If no helps, you can contact the support for further assistance: http://www.dji.com/support
2017-11-25
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CoreyB10
Captain
Flight distance : 204803 ft
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United Kingdom
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I once had a battery error while flying in sport mode when flying at full speed. Brought her back, changed battery, fully charged error battery when home and checked cells and battery itself for any damage, bulging but none at all. Not had the error since. Voltages and everything else in the green so may have just been my flying at the time. I was out with a buddy and we were racing each other at the time.
2017-11-25
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Ttony1976
lvl.2
Flight distance : 791562 ft
United Kingdom
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An update,
I have done as DJI asked, discharge the battery and charge up twice, But the issues of broken cell is still there. Next steps taken case opened and battery on its way shortly to DJI.
I have to say DJI seem very fast to get that ups label over to you :-)
2017-11-28
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Locoman
Second Officer
Flight distance : 748675 ft
United States
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Ttony1976 Posted at 2017-11-28 04:14
An update,
I have done as DJI asked, discharge the battery and charge up twice, But the issues of broken cell is still there. Next steps taken case opened and battery on its way shortly to DJI.
I have to say DJI seem very fast to get that ups label over to you :-)

Since the battery is out of warranty, what are they going to do for you.
2017-11-28
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Ttony1976
lvl.2
Flight distance : 791562 ft
United Kingdom
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Locoman Posted at 2017-11-28 05:04
Since the battery is out of warranty, what are they going to do for you.

Not sure it has only been charged 29 times now, I have DJI care so I am hoping they replace it or fix it.
2017-11-28
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Locoman
Second Officer
Flight distance : 748675 ft
United States
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Ttony1976 Posted at 2017-11-28 06:39
Not sure it has only been charged 29 times now, I have DJI care so I am hoping they replace it or fix it.

Double check, if they exchange it under care refresh, they probably will charge you the care fee. you would be better off just outright buying a new battery then and save the care refresh for a bird replacement if you will ever need it. just a thought. read some place here that had happened to someone.
2017-11-28
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Ttony1976
lvl.2
Flight distance : 791562 ft
United Kingdom
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Locoman Posted at 2017-11-28 11:53
Double check, if they recharge it under care refresh, they probably will charge you the care fee. you would be better off just outright buying a new battery then and save the care refresh for a bird replacement if you will ever need it. just a thought. read some place here that had happened to someone.

Yeah I see where you are coming from, Lets see what they say.
2017-11-29
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Ttony1976
lvl.2
Flight distance : 791562 ft
United Kingdom
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Ttony1976 Posted at 2017-11-29 00:19
Yeah I see where you are coming from, Lets see what they say.

Update
Well that was worth sending the battery back
The battery is being replaced free of charge,  and my DJI care has not been affected.
I should have the battery back next week.
Thank you DJI
2017-12-4
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