Jyunte
First Officer
Flight distance : 2103150 ft
United States
Offline
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DJI Mindy Posted at 2018-2-27 03:39
Sorry for the late response because of the holiday. I have forwarded many videos to our engineers for analysis, sorry to tell you that we still recommend to send in the device for further evaluation, not all issues can be sorted out by firmware, appreciate your understanding.
My Osmo+ has seen very little use. I know, from my own experience, that DJI sends out refurbished products rather than new-for-new exchanges. So why would I want to send my new Osmo+ to Cerritos, just to receive an older unit which more than likely suffers from the same, and other problems?
If you could guarantee me a brand new Osmo+, one which has been checked to make sure it is free from these known defects, then I'd send it back to DJI.
How about it? |
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