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Safety Notification issue with iPhone 6S
2607 28 2017-11-25
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asieber
New
Flight distance : 77343 ft
United States
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Hi,
I got a notification about "Warning Zones". The notificatin asks me to click in a checkbox to agree. The problem is that the message is truncated and I can't click on the checkbox.
Any ideia how to fix this ???? Looks like a layout issue.
I have the authorization to fly in this area. I can fly....but I can't close the message in my ihpone screen.
Thanks
2017-11-25
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zebmeat
Flight distance : 97802 ft
United States
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Known Issue with 4.1.18 on IPhones SE and earlier.  If you use Iphone 6 or later, go to Settings/Display & Brightness, and change display from Zoomed to Standard.  I use IPhone 7 and this work-around worked for me.
2017-11-25
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Blizzard
Captain
Flight distance : 173734 ft

Belgium
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zebmeat Posted at 2017-11-25 14:58
Known Issue with 4.1.18 on IPhones SE and earlier.  If you use Iphone 6 or later, go to Settings/Display & Brightness, and change display from Zoomed to Standard.  I use IPhone 7 and this work-around worked for me.

I have the same problem using an iPhone 5S and changing the settings didn't solve the problem.
Anybody any suggestions?
2017-11-26
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Jimbo36078
United Kingdom
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I have the same issue...spark now useless!
IMG_8875.PNG
2017-11-26
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zebmeat
Flight distance : 97802 ft
United States
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I read if you start up drone, see the warning screen that you cannot click "yes" on, shut down app on phone while drone is running, reboot app, screen will be gone.  Haven't tried this, hope it works until dji fixes go 4 app.
2017-11-26
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DJI Thor
Administrator
Flight distance : 13602 ft
Online

Just to verify, are you using an iOS device? This is a known issue. Here is the temporary solution: go to iOS settings, Display & Brightness, DISPLAY ZOOM, switch to Standard under view, it will be fixed.
This will also be fixed in the coming app's update.
2017-11-27
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Jimbo36078
United Kingdom
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Anyone know when the next app update is? Thanks all!!!
2017-11-27
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zebmeat
Flight distance : 97802 ft
United States
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Dji Thor, zoomed/standard setting unavailable on iPhones prior to iPhone 6.
2017-11-27
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Jimbo36078
United Kingdom
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This problem is on the iPhone 5s, it has no zoomed/standard option...cannot use any of the functions of the spark as you can't get rid of the box. It's happened with 4.1.18...iOS has no option to roll back an update so the drone cannot be used...frustrating that an update has created a problem not there beforehand!!
2017-11-27
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Jimbo36078
United Kingdom
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I can confirm that rebooting the app doesn't work, as soon as you take off the safety precaution with the blue writing underneath appears again....
2017-11-27
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Blizzard
Captain
Flight distance : 173734 ft

Belgium
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Jimbo36078 Posted at 2017-11-27 13:43
I can confirm that rebooting the app doesn't work, as soon as you take off the safety precaution with the blue writing underneath appears again....

I have the same problem with the iPhone 5S.
You have to take off manually (pulling back and to the side the two stick) and let it hover above ground.
Then close the app Go4 and restart it.
The warnings will be gone.
Unfortunately you have to repeat this by each flight.
I hope DJI will find a solution asap.
2017-11-28
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Robica
lvl.3
Netherlands
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Same here on iphone 5s purchased for mavic. Dji told me that soon the app will be updated. So lets hope so.
2017-11-28
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Jimbo36078
United Kingdom
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I'll try that...thanks blizzard...let's hope for an update soon!
2017-11-29
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DJI Thor
Administrator
Flight distance : 13602 ft
Online

Hi there, if you are using iPhone SE or iPhone 5s etc., maybe you can try the method that Blizzard, 11# mentioned, take off the drone, hover it at a low altitude and restart the app again. Please do keep an eye on the control when you are doing this.
And our engineers will get it fixed in the coming app's update. Appreciate your kindness.
2017-12-5
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djiuser_xZjeIe4
New
United Kingdom
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I keep checking for updates every hour...I've not been able to fly my first ever drone for 4 weeks.  I still have not had the pleasure to fly yet.
2017-12-6
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robvdoever
lvl.1
Netherlands
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@dji thor. For weeks i have been waiting for this problem to be solved.  Any idea when new update is ready ??
2017-12-6
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zebmeat
Flight distance : 97802 ft
United States
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Fortunately, changing display settings from zoomed to standard works on my iPhone 7.  I would highly suggest those who cannot use a work-around to contact dji online.  Phone support is a joke -- two call to dji resulted in no help and promises of a call-back which I never received.  
2017-12-6
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zebmeat
Flight distance : 97802 ft
United States
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Of course, I meant dji support online.  It seems others have had success getting help this way.  Not really sure if dji support monitors this forum.
2017-12-6
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Jimbo36078
United Kingdom
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Load the app, take off with the auto take off, you can still use this button with the safety notifications blocking the view, hover, swipe the app away on the iPhone, reload the app, since the drone is hovering the notifications go away...this worked for me today...taking off with the sticks and then loading the app didn't work though.
2017-12-9
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fanse34639cb
lvl.1
United States
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This worked great. Hovered swiped off app reopen and the message was gone. Tried several more times today and it would not work again.
2017-12-10
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zebmeat
Flight distance : 97802 ft
United States
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Update just released.  Will wait for others to test before upgrading
2017-12-18
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Boeropreis
Second Officer
Flight distance : 46919 ft
Netherlands
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Resolved for me. See my post on mavicpilots.com I am using iPhone SE and just tested it. Did not fly yet
01BB9ABE-7ABC-425D-AFAE-411D1A311B3D.png
2017-12-18
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Boeropreis
Second Officer
Flight distance : 46919 ft
Netherlands
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Result after update and tick the blue box
2017-12-18
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Blizzard
Captain
Flight distance : 173734 ft

Belgium
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I also did this upgrade and this problem is solved for iPhone 5S.
Thanks DJI!!!
2017-12-18
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fanse34639cb
lvl.1
United States
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What update are you all referring to?  I just started up and it says I have the latest firmware.
2017-12-18
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fanse34639cb
lvl.1
United States
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I just deleted the 4.1.8 app and loaded the new one 4.2 I think.
Cranked up the Mavic and was able to clear the safety notification.
Yeehaw!!
2017-12-18
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Locoman
Second Officer
Flight distance : 748675 ft
United States
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fanse34639cb Posted at 2017-12-18 20:27
I just deleted the 4.1.8 app and loaded the new one 4.2 I think.
Cranked up the Mavic and was able to clear the safety notification.
Yeehaw!!

Get your version numbers straight. you will only confuse people
2017-12-19
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fanse34639cb
lvl.1
United States
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Sorry for any confusion, that is why I said "I think"
If you want to update the DJI APP, you must first delete your present app then install the latest app that was created yesterday.
My Son and I have had this mavic for a week. Very impressed now that we can see the entire iPhone screen.
2017-12-19
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Jimbo36078
United Kingdom
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Think this is now fixed! Whoop
2017-12-29
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