Firmware Update Fail
5588 15 2017-11-26
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SHOODY
lvl.1
United States
Offline

Phantom 3 Pro
MODEL: W323A
Firmware update version 1.11.20
When I try to install new version 1.11.20 I get this code; however when conntected to remote it shows Overall Status - Normal (Latest Firmware).  Everything works as should but no video signal.  And there is a No Image Transmission Signal error.  Please advise!

Delete history success.

Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:15 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:15 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:14 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:14 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:14 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:14 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:14 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.11.26 10:11:04 =====================
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2017.11.26 10:13:57 =====================
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:15 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:14 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:15 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:14 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:15 remo-con disconnect======
Packet: P3X_FW_V01.11.0020.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.


2017-11-26
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ALABAMA
First Officer
Flight distance : 10442687 ft
United States
Offline

Refresh the firmware and relink
2017-11-26
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SHOODY
lvl.1
United States
Offline

Refresh the firmware, how?
2017-11-26
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djiuser_46xvGRk
New
Portugal
Offline

Olá eu tenho o mesmo problema e estou desesperado para corrigir o problema também preciso ajuda do mesmo erro, agradecida alguma resposta para corrigir o problema, meu email  filipemoreira36@gmail.com
2017-11-26
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Phantom One
First Officer
Flight distance : 135299 ft
United States
Offline

SHOODY Posted at 2017-11-26 11:54
Refresh the firmware, how?

Download another copy..
2017-11-26
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SHOODY
lvl.1
United States
Offline

reinstalled a new downloaded copy and still get "Failed" result.  Also tried to install version 1.10.0090, it "Failed" as well.
2017-11-26
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Phantom One
First Officer
Flight distance : 135299 ft
United States
Offline

SHOODY Posted at 2017-11-26 16:28
reinstalled a new downloaded copy and still get "Failed" result.  Also tried to install version 1.10.0090, it "Failed" as well.

Did you follow the directions in the video below from DJI?




2017-11-26
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
Offline

When deciding to reinstall an app,  or what ever, please delete your internet cache and all cookies first.

Then reboot your device, and simply reinstall the update, fresh.  With a clean install. ;-)


RedHotPoker
2017-11-26
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repairman
lvl.3
Flight distance : 16581 ft
United States
Offline

once you get all the updates installed you probally will have to relink the rc.
2017-11-26
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DJI Susan
Administrator
Online

The latest v1.11.20 firmware does not support to refresh or downgrade. If you have got the latest aircraft and RC firmware, please try to link RC. Also, please make sure the pins on the side of gimbal is well seated.
2017-11-26
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SHOODY
lvl.1
United States
Offline

FYI I ended up sending it in to DJI for repairs per DJI's suggestion.  Thanks for all of the help...happy flying!
2017-11-28
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fans625653ca
New

United States
Offline

How can I refresh the update
2017-11-28
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Nebuchadnezzar
Core User of DJI
Flight distance : 3462946 ft
  • >>>
Spain
Offline

fans625653ca Posted at 2017-11-28 12:42
How can I refresh the update

you need link povided by ops to download FW again (bin)
2017-11-28
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djiuser_46xvGRk
New
Portugal
Offline

SHOODY Posted at 2017-11-28 07:30
FYI I ended up sending it in to DJI for repairs per DJI's suggestion.  Thanks for all of the help...happy flying!

Já está a funcionar com o novo Firmware no teu Dji?
2017-12-2
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fans331744e4
New

Switzerland
Offline

Can you send me the link to get the fix for this update issue? I have the same bug.

Update failed after 3%
2018-5-19
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fans331744e4
New

Switzerland
Offline

Oh i see i am looking for e P4 and not a P3
2018-5-19
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