Hello,

I just purchase a new OSMO plus yesterday. activated the device and it worked fine. It prompt that new firmware upgrade was available I upgraded the firmware to the latest which is 1.6.1.0 firmware upgraded successful. Now when I turn the device when I take pictures is blurry same with the video and also when I press the trigger and joy stick it won't zoom in.. I just had this device for 24hrs and this is the problem that I've got

Did you calibrate the camera?

After firmware updating, please calibrate the lens via DJI Go, here is the guideline for your reference: https://www.dropbox.com/s/pyty5t ... on%20Guide.pdf?dl=0
Please let us know if the zoom in issue persists after calibration.

GoodmanRP Posted at 2017-11-26 13:10
Did you calibrate the camera?

Yes I did calibrate the camera after the upgrade

DJI Mindy Posted at 2017-11-26 21:06
After firmware updating, please calibrate the lens via DJI Go, here is the guideline for your reference: https://www.dropbox.com/s/pyty5tfwtot4bxh/OSMO%2B%20New%20Firmware%20lens%20Calibration%20Guide.pdf?dl=0
Please let us know if the zoom in issue persists after calibration.

this is the same instruction that was included the firmware upgrade zip file. yes I followed that after the upgrade. Pictures are not crisp/sharp even in closed range. Infinity focus blurry. I haven't try the video recording but I will in few days.

Skipper24 Posted at 2017-11-27 07:12
this is the same instruction that was included the firmware upgrade zip file. yes I followed that after the upgrade. Pictures are not crisp/sharp even in closed range. Infinity focus blurry. I haven't try the video recording but I will in few days.

Please take a picture and paste it here. We think

Is it safe to re-install the firmware on my OSMO plus? The current firmware is 1.6.1.0?

Skipper24 Posted at 2017-11-27 08:26
Is it safe to re-install the firmware on my OSMO plus? The current firmware is 1.6.1.0?

Yes, the current firmware is v1.6.1.00, you can try to flash the firmware, here is the tutorial video for your reference:
If the problem persists, please upload several original pictures and videos to Dropbox or Google Driver and post the link here.

No sound on Osmo when I upload a file.

https://drive.google.com/open?id ... 9IkKArPhKWag_TAyPY7

Here are the sample pictures from my DJI OSMO plus

DJI Mindy Posted at 2017-11-27 20:00
Yes, the current firmware is v1.6.1.00, you can try to flash the firmware, here is the tutorial video for your reference: https://www.youtube.com/watch?v=jvahCGAtZvU
If the problem persists, please upload several original pictures and videos to Dropbox or Google Driver and post the link here.

Hello DJI Mindy,

I've tried to re-flash the firmware but it aborted because it detected that my OSMO plus has the latest firmware. here is the log files


========== 2017.09.06 13:57:20 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.04.00.52.bin
Upgrading ...

========== 2016.03.01 03:34:35 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.05.00.90.bin
Upgrading ...
Result: Success.

========== 2017.11.26 15:46:16 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.06.01.00.bin
Upgrading ...
Result: Success.

========== 2017.11.29 15:24:24 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.06.01.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2017.11.29 15:25:21 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.06.01.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

========== 2017.11.29 15:39:45 remo-con disconnect======
Packet: OSMO_FC350Z_FW_V01.06.01.00.bin
Result: Abort.
The firmware on the SD card is identical to or older than the current firmware on the device.

here is the sample pictures on my OSMO PLUS in infinite focus - pictures are not crisp

here another picture

here is me on selfie mode - auto focus not working properly

for the 4K video quality its good, I will try again next time for 1080P video and see the difference but for the meantime my concerns is the photo quality of the OSMO Plus is not good, i'm not satisfied on this camera unless you make some new firmware updates to fix this issue.  

Skipper24 Posted at 2017-11-30 07:57
for the 4K video quality its good, I will try again next time for 1080P video and see the difference but for the meantime my concerns is the photo quality of the OSMO Plus is not good, i'm not satisfied on this camera unless you make some new firmware updates to fix this issue.

I'm so sorry for the late response, could you please upload several original footage in Dropbox or Google Driver? We need the original footage without compression for analysis, thanks for the understanding.

DJI Mindy Posted at 2017-12-3 03:04
I'm so sorry for the late response, could you please upload several original footage in Dropbox or Google Driver? We need the original footage without compression for analysis, thanks for the understanding.

Hello DJI Mindy

as requested here are the links of the original photos uploaded in google drive:
https://drive.google.com/open?id ... TBvC8WsNGlEdDb8UWFk
https://drive.google.com/open?id ... zbp4TCNiXZg2qvic6Uq
https://drive.google.com/open?id ... tqf0P_WUf9IxKl8TeON
https://drive.google.com/open?id ... MO_YIEEOz9CWBW9gqOa
https://drive.google.com/open?id ... GUmMBRmCxtXU7TS-Fd0
https://drive.google.com/open?id ... zTuaHrl4DeSGQhkiop3
https://drive.google.com/open?id ... a4XQ5qj0tj1NLm2kw1i
https://drive.google.com/open?id ... 6kyxy8GmPZBCouCQruG
https://drive.google.com/open?id ... gVi1YlOrU7vcYtjk0gT
https://drive.google.com/open?id ... -ZVt187Zk-QCMC5p7Lj
https://drive.google.com/open?id ... ne_FsGfOdjVmdCbXsSi
https://drive.google.com/open?id ... P_dKDHAgqIzz1fETZxk
https://drive.google.com/open?id ... xG2EClqekND4jg1JRaD
https://drive.google.com/open?id ... ZOKWd8CdEp6NUK-30rZ
https://drive.google.com/open?id ... -MuXtJOCyfX5Zfn0HuG

1080P video in which it shows the quality is not good.
https://drive.google.com/open?id ... 1JfZEoQmF0hGAQPPUPw

As you can see from my photos most of it are blurry specially if i'm on selfie mode. My $50 dollar actions camera that I purchase in amazon works great on 4k; 1080P and all pictures compare to this 600$ camera of your all my shots are out of focus even if I press the green box to focus or in infinity focus.  I ended up using my phone instead of your product. This OSMO plus works great only on 4K but the rest not good. Or maybe i've got a defective unit.

Skipper24 Posted at 2017-12-3 12:01
Hello DJI Mindy

as requested here are the links of the original photos uploaded in google drive:

Hi, Skipper, sorry for the late response since I was off duty yesterday, the pictures and videos have been escalated to our engineers for analysis, I will keep you updated soon, thanks for the patience.

DJI Mindy Posted at 2017-12-5 21:11
Hi, Skipper, sorry for the late response since I was off duty yesterday, the pictures and videos have been escalated to our engineers for analysis, I will keep you updated soon, thanks for the patience.

Thank you DJI Mindy.

DJI Mindy Posted at 2017-12-5 21:11
Hi, Skipper, sorry for the late response since I was off duty yesterday, the pictures and videos have been escalated to our engineers for analysis, I will keep you updated soon, thanks for the patience.

DJI Mindy,

Any updates? what did your engineers find? Do they have any idea what was wrong on my osmo plus? update please

Skipper24 Posted at 2017-12-10 02:32
DJI Mindy,

Any updates? what did your engineers find? Do they have any idea what was wrong on my osmo plus? update please

Sorry to have kept your waiting, since it is weekend at the moment, I will help to verify again on Monday, please wait a moment, thank you.

DJI Mindy Posted at 2017-12-10 03:21
Sorry to have kept your waiting, since it is weekend at the moment, I will help to verify again on Monday, please wait a moment, thank you.

DJI Mindy any luck? whats the update?

Hello DJI People, any updates on my issue? its been a week and  haven't use my OSMO plus because of this and I don't want to waste on blurry pictures.

Is auto focus and manual focus working correctly  or not, when it didn't zoom in? If auto focus could work , please do auto focus once right before you take a picture. Let us know the result.

Skipper24 Posted at 2017-12-14 01:24
Hello DJI People, any updates on my issue? its been a week and  haven't use my OSMO plus because of this and I don't want to waste on blurry pictures.

Hi, Skipper, we are so sorry to have kept you waiting, the post in 31# is from our R&D engineers, would you mind helping to verify the questions above? Thank you.

DJI_camera Posted at 2017-12-14 04:21
Is auto focus and manual focus working correctly  or not, when it didn't zoom in? If auto focus could work , please do auto focus once right before you take a picture. Let us know the result.

These are the sample pictures:
zoom in auto focus
https://drive.google.com/open?id ... tqf0P_WUf9IxKl8TeON

Zoom in manual focus
https://drive.google.com/open?id ... VZyHUg3CVonXmEGIt8b

selfie autofocus
https://drive.google.com/open?id ... GUmMBRmCxtXU7TS-Fd0

selfie manual focus
https://drive.google.com/open?id ... YgoIrHwJ-qWwgzyBpG9

Hope this answers your question, there is no difference in auto and manual focus when zoom in, but in selfie mode there is some problem with auto focus features.

DJI Mindy Posted at 2017-12-14 04:29
Hi, Skipper, we are so sorry to have kept you waiting, the post in 31# is from our R&D engineers, would you mind helping to verify the questions above? Thank you.

I know its holiday and most of us are on busy this holiday but I was just wondering if there is updates on my issue?

Skipper24 Posted at 2017-12-25 01:42
I know its holiday and most of us are on busy this holiday but I was just wondering if there is updates on my issue?

Hi Skipper, please ''Reply'' my post directly if you need any assistance, otherwise, the post may be missed.
We sincerely apologize for the late response.
I have confirmed with our engineers, we recommend to send in the device for diagnosis, the repair team will take care of it, please let me know if there is further problem. Thank you.

Skipper24 Posted at 2017-12-16 03:03
These are the sample pictures:
zoom in auto focus
https://drive.google.com/open?id ... tqf0P_WUf9IxKl8TeON

Well thank god, I thought for a moment that maybe my eyes were going bad.... but yeah this 500 dollar camera looks worse than my 300 dollar smartphone. What gives?

I am seriously thinking about taking it back and just going the stabilizer / DSLR route. Hell after the mess I have had with the Mavic and an android tablet.... it may be going back too.

DJI Mindy Posted at 2017-12-25 23:17
Hi Skipper, please ''Reply'' my post directly if you need any assistance, otherwise, the post may be missed.
We sincerely apologize for the late response.
I have confirmed with our engineers, we recommend to send in the device for diagnosis, the repair team will take care of it, please let me know if there is further problem. Thank you.

Hello DJI Mindy, Do you wan't me to send this for repair? this is just 1 month old and besides I can't send it for repair for so many reason. First I work in cruise ship and we travel a lot. Sending this for repair I won't even know where to send it if I had to. Plus i'm going home to my country by February and I don't know which ships I will be assign for my next contract. So repair option is not possible unless that ships that i'm assign to will be sailing US port.

MichaelDanCurti Posted at 2017-12-26 21:42
Well thank god, I thought for a moment that maybe my eyes were going bad.... but yeah this 500 dollar camera looks worse than my 300 dollar smartphone. What gives?

I am seriously thinking about taking it back and just going the stabilizer / DSLR route. Hell after the mess I have had with the Mavic and an android tablet.... it may be going back too.

True, my $50 dollar action camera that I Purchase in Amazon work great and takes sharp photos compared to this $600 dollar that I purchase here in dubai. This camera sucks...

Skipper24 Posted at 2018-1-5 20:23
Hello DJI Mindy, Do you wan't me to send this for repair? this is just 1 month old and besides I can't send it for repair for so many reason. First I work in cruise ship and we travel a lot. Sending this for repair I won't even know where to send it if I had to. Plus i'm going home to my country by February and I don't know which ships I will be assign for my next contract. So repair option is not possible unless that ships that i'm assign to will be sailing US port.

Skippers, we sincerely apologize for the special situation, while not all the problem can be sorted out remotely, we still recommend to send in for diagnosis.
Customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product, please send in the device to the corresponding repair center at your earliest convenience. Thanks for your kind understanding.

DJI Mindy Posted at 2018-1-5 22:15
Skippers, we sincerely apologize for the special situation, while not all the problem can be sorted out remotely, we still recommend to send in for diagnosis.
Customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product, please send in the device to the corresponding repair center at your earliest convenience. Thanks for your kind understanding.

It's too late for me to bring it in Dubai repair center becuase our ships will now leave the middle east and going to Asia, most of our asia port will be for 1 day visist only so no time to bring it to any repair center in asia. Do you have any certified repair center in the philippines since i'm going home next month.