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Unable to get GPS
1012 10 2017-11-27
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Noirdog
lvl.1
Flight distance : 15705 ft
United Kingdom
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Hi

For a week now my spark hasn't been picking up GPS, I have tried 3 diffrent location and nothing.  I do get a warning "Satellite positioning off".  I think it maybe a hardware fault?

Flying with remote and iPhone 8 plus using wifi




2017-11-27
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Wachtberger
First Officer
Flight distance : 261509 ft
Germany
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There was a similar case posted here in the forum yesterday. As it turned out today the GPS had stopped working after a crash. Did your Spark have a crash? I believe you have to send it in for repair.
2017-11-27
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Noirdog
lvl.1
Flight distance : 15705 ft
United Kingdom
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No Crash.  DJI support have suggested upgrading the firmware via DJI assistant.
2017-11-27
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Noirdog
lvl.1
Flight distance : 15705 ft
United Kingdom
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Wachtberger Posted at 2017-11-27 06:01
There was a similar case posted here in the forum yesterday. As it turned out today the GPS had stopped working after a crash. Did your Spark have a crash? I believe you have to send it in for repair.

No Crash.  DJI support have suggested upgrading the firmware via DJI assistant.
2017-11-27
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Wachtberger
First Officer
Flight distance : 261509 ft
Germany
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Noirdog Posted at 2017-11-27 06:28
No Crash.  DJI support have suggested upgrading the firmware via DJI assistant.

Then I cross my fingers that this will solve the problem.
2017-11-27
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S-e-ven
First Officer
Flight distance : 5922034 ft
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Thailand
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Noirdog Posted at 2017-11-27 06:28
No Crash.  DJI support have suggested upgrading the firmware via DJI assistant.

Kind of that is a FAQ-answer.
Nevertheless it is always worth a try.
It cost you a bit of time and afterwards you can say: Nope, whats next?
2017-11-27
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Delano Castro
lvl.1
Flight distance : 2802 ft
Brazil
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Yes, I was the one you posted a problem like this yesterday. Let me know if works. Firmware update didn't solve the problem here.
2017-11-27
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Noirdog
lvl.1
Flight distance : 15705 ft
United Kingdom
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None of their suggestions worked, so little spark is off to them for repair.
2017-12-1
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DJI Elektra
DJI team
Hong Kong
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Noirdog Posted at 2017-12-1 04:59
None of their suggestions worked, so little spark is off to them for repair.

Hi, sir. Sorry to hear the unexpected experience. I believe our support will help you deal with the problem. Any doubt, please contact us.
2017-12-2
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Noirdog
lvl.1
Flight distance : 15705 ft
United Kingdom
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DJI Elektra Posted at 2017-12-2 19:49
Hi, sir. Sorry to hear the unexpected experience. I believe our support will help you deal with the problem. Any doubt, please contact us.

Cheers

It's on it's way back for reapir... hopefully won't take too long to return as I got it to do some of my wedding photos this month!
2017-12-4
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Delanera
lvl.1
Flight distance : 2802 ft
Brazil
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Guys, just to update you about the issue.
GPS board was damaged after the crash.
Bought a new one on eBay and had it replaced by Dronetecnica in Brazil. Everything perfect since then.

Thank you all
2019-1-2
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