Hugh Jaynus
First Officer
Flight distance : 1204754 ft
United States
Offline
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romeotango Posted at 2017-11-28 00:05
Glad that you guys are still following up on his case. Hope it can be resolved soon. Frankly, I pitied him, and understand his frustration. Not that I am supporting his action, but I think this is a good wake up call for the customer service/support side. I am quite new here and reading all the negative posts about the customer/support service, I really can't understand why DJI has such poor customer support. Hope the service can improve fast as DJI is a big brand and hope that I will never need to contact customer.... just by reading the posts can cause my blood pressure to shoot up, can imagine if I have to deal with them ... just my thoughts ....
It's because DJI defaults to blaming the operator before blaming their product even though evidence can be present which suggests faulty/malfunctioning equipment. There are certainly instances of operator error but there are also certainly instances of equipment malfunction. When that happens and DJI points blame everywhere but to their malfunctioning product you get infuriated, unhappy customers.
DJI would go a long ways in mending it's sour relationship with its customers by simply admitting their products sometimes malfunction, making it right, and ending up with a satisfied customer. Instead, they know behind every unhappy customer is five more with money in hand so they care not. Couple this with the fact that DJI's support stance is "don't call us we'll call you" then you never hear from them. Then you contact them again only to start over at the beginning again with a new technician.....getting nowhere fast.
With DJI it's "the customer is always wrong and our equipment is always right" attitude that is pushing people away, not their products. The cherry on top is that voicing too much criticism here gets you banned. |
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