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DJI Go 4 4.1.18(iOS) issue (SOLVED)
2209 22 2017-11-29
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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hi, is there anyone facing problems with Dji Go 4 4.1.18 on iOS same like me?
1. RTH set range (20m-50m), you can see my video, home point recorded message show setting 80m RTH as i set it before update the dji go 4 but i cannot change in the aircraft setting menu.
2. customised button C1 & C2 is reset after i exit the apps, you can see in the video
3. There is no signal for HD & RC(its like freeze), but i can take off and fly normally. but it will be risk because i dont know what is the strength of my live feed and rc.

https://youtu.be/Zw_afmh8Cds
2017-11-29
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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For information, i already uninstall the apps and reinstall but nothing changed
2017-11-29
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DJI Elektra
DJI team
Hong Kong
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Hi, sir. In this case, did you try to reinstall your app or change a mobile device? Or you can try to flash your firmware. Please keep us updated, thanks for your support.
2017-11-29
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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I already reinstall the apps but same problem. I had try using android but its all fine, it show the rth 80m in the setting. Everythings fine. Its all start after i updated to dji go 4 4.1.18
2017-11-29
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DJI Elektra
DJI team
Hong Kong
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awanmedia Posted at 2017-11-29 23:06
I already reinstall the apps but same problem. I had try using android but its all fine, it show the rth 80m in the setting. Everythings fine. Its all start after i updated to dji go 4 4.1.18

Thanks for your update. I would forward this situation to our engineers and try our best to solve this problem. Please wait patiently.
2017-11-30
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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Thanks..hopefully it will fix as soon as possible
2017-11-30
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Nebuchadnezzar
First Officer
Flight distance : 3440476 ft
Spain
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awanmedia Posted at 2017-11-30 00:39
Thanks..hopefully it will fix as soon as possible

try something: delete the full value, then insert the new value. do not overwrite the value, first erase it
2017-11-30
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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Nebuchadnezzar Posted at 2017-11-30 00:43
try something: delete the full value, then insert the new value. do not overwrite the value, first erase it

I already try it..but u cannot put more than 50
2017-11-30
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Nebuchadnezzar
First Officer
Flight distance : 3440476 ft
Spain
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happened to me with the exponentials and solve it like this
2017-11-30
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Maxnew
lvl.2
Flight distance : 835016 ft
Brazil
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What is the solution?
2017-12-5
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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Maxnew Posted at 2017-12-5 17:54
What is the solution?

I need to see your about setting, take a screenshot
2017-12-5
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DJI iOS Team
DJI R&D Squad

Hong Kong
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This is a bug of the app. The app can not recognize some RC for GL300(X).  This bug will be fixed next version.  You can try upgrade the firmware of RC with an Android version DJI GO.
2017-12-7
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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DJI iOS Team Posted at 2017-12-7 01:01
This is a bug of the app. The app can not recognize some RC for GL300(X).  This bug will be fixed next version.  You can try upgrade the firmware of RC with an Android version DJI GO.


Yes..you are right DJI IOS team.. it solved after i connect the rc with android then upgrade the rc firmware to 1.9.3, the i connect back my rc with IOS, its all solved
2017-12-7
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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If you are still in rc firmware 1.9.2, latest dji go 4 4.1.18(iOS) cannot detect the firmware version, that why i am asking Maxnew to give a screenshot at about setting. Need to upgrade to 1.9.3 via android, then connect back with iOS. After that, RTH serting will appear (20-500m) again, and customized button C11/C2 will function as usual
2017-12-7
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Aardvark
Second Officer
Flight distance : 384432 ft
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United Kingdom
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awanmedia Posted at 2017-12-7 01:48
If you are still in rc firmware 1.9.2, latest dji go 4 4.1.18(iOS) cannot detect the firmware version, that why i am asking Maxnew to give a screenshot at about setting. Need to upgrade to 1.9.3 via android, then connect back with iOS. After that, RTH serting will appear (20-500m) again, and customized button C11/C2 will function as usual

And this seems to explain why the RC update is not appearing for some of those who have recently updated their P4 aircrafts firmware. Because they will likely be using DJI Go 4 V4.1.18 on iOS. And it not detecting older RC versions (anything below V1.9.2 is not compatable with aircraft V02.00.0160 onwards).
2017-12-7
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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Thats why they need to use dji go 4 android version for upgrading rc fw until dji go 4 ios release latest version with this error fixed
2017-12-7
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stacebaal
lvl.4
Flight distance : 621257 ft
United States
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Using Android is not an option.  DJI needs to release a public statement about this and other bugs so users are aware.  Hopefully a fix is coming soon.  
2017-12-9
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DJI Susan
Administrator
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stacebaal Posted at 2017-12-9 10:26
Using Android is not an option.  DJI needs to release a public statement about this and other bugs so users are aware.  Hopefully a fix is coming soon.

Thanks for your attention. This has been forwarded to our engineers and hopefully they fix it soon. We will release on our website as soon as there is any update.
2017-12-9
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joeztan
lvl.3
Flight distance : 5660620 ft
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France
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The strange thing about this bug is that it is intermittent. On my P3 Pro and iPhone X and iPad Pro running DJI Go 3.1.23, the problem occurs at a rate of approximately 50% when I plug in the lightning cable between the RC controller and my iOS device.

Yesterday I had to cancel some flights as the bug was evident during my pre-flight check. When I got home I dug around and came across this thread and found that the bug sometimes does not surface if I repeatedly unplug and plug in the cable. I even tried a different Apple lightning cable and got the same results.
2017-12-10
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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DJI Elektra, DJI Susan & DJI IOS Team,, i saw an update for iOS, but why only for mavic? Why no bugs updated for phantom 4, dont your team alert about our phantom users?
2017-12-18
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DJI iOS Team
DJI R&D Squad

Hong Kong
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awanmedia, this bug is fixed in DJI GO 4 4.1.20,  you can try it.
2017-12-18
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ckone
lvl.1

Greece
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Update to 4.1.20 on iOS, update of RC to 1.9.3 works, update Phantom 4 to latest firmware with Assistant  works.
Also Custom buttons settings work.
Now looking for weather to have a test flight.
2017-12-19
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awanmedia
lvl.2
Flight distance : 590299 ft
Malaysia
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DJI iOS Team Posted at 2017-12-18 22:53
awanmedia, this bug is fixed in DJI GO 4 4.1.20,  you can try it.

Thanks. I saw the changelog only mention about mavic, thats why i am asking about p4 bugs. Btw thanks
2017-12-19
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