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Problem with videos not being able to play
4927 21 2017-12-1
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djiuser_qdMzQ2E
lvl.1

Singapore
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Recently i have been flying with the drone and recording the views always, but when i took out the micro sd card and put it in my phone, i am not able to play the video at all, in the past when i did this, the video was playable and the video quality was tip-top condition. How do i rectify this issue?
2017-12-1
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djiuser_CXijsR6
lvl.1
Flight distance : 134987 ft
Kenya
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same issue
2017-12-1
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S-e-ven
Captain
Flight distance : 3542136 ft
Thailand
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Are that recordings, you did not stop to record, before you shut off the drone?

If yes, read here a bit:

http://live555.com/drones/DJI-Phantom-2-Vision+-video-fix/
2017-12-1
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djiuser_qdMzQ2E
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Singapore
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S-e-ven Posted at 2017-12-1 05:42
Are that recordings, you did not stop to record, before you shut off the drone?

If yes, read here a bit:

Hi, I have not done anything of that sort that you have mentioned, im extremely gutted as this was never an issue when i was flying 1 month ago. I really need help on how to rectify this.
2017-12-1
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Wachtberger
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Flight distance : 261509 ft
Germany
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djiuser_qdMzQ2E Posted at 2017-12-1 11:57
Hi, I have not done anything of that sort that you have mentioned, im extremely gutted as this was never an issue when i was flying 1 month ago. I really need help on how to rectify this.

It very much sounds like you have switched off the Spark before stopping video recording in the App. Happened to me also a few times but I have learned the lesson. First stop video recording in the App, then switch off Spark.
2017-12-1
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mtnlandpix
Captain
United States
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If you remove the SD card from the Spark, will it play on a computer?
2017-12-1
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi, could you please answer Mtnlandpix's question? Will the SD card be recognized by the computer and will the footage be played? Do you use the stock Micro SD card?
2017-12-3
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djiuser_qdMzQ2E
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Singapore
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DJI Mindy Posted at 2017-12-3 01:50
Hi, could you please answer Mtnlandpix's question? Will the SD card be recognized by the computer and will the footage be played? Do you use the stock Micro SD card?

Yes, it will still be played when i put the sd card into a computer/laptop, but since im travelling on a budget i dont usually bring my laptop with me, hence i make use of the sd card in my phone to view the videos, which is much less complicated and bulky to carry.
2017-12-5
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djiuser_qdMzQ2E
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Singapore
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Wachtberger Posted at 2017-12-1 13:50
It very much sounds like you have switched off the Spark before stopping video recording in the App. Happened to me also a few times but I have learned the lesson. First stop video recording in the App, then switch off Spark.

How do i rectify the issue? Its still persistent after i stop recording and off the spark
2017-12-5
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Wachtberger
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Flight distance : 261509 ft
France
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djiuser_qdMzQ2E Posted at 2017-12-5 12:28
How do i rectify the issue? Its still persistent after i stop recording and off the spark

If  that is case there must be a different issue. Unfortunately I have no idea what it could be. Have you tried with a different SD card? Formatting the SD card with DJI GO4 might also be worth to try.
2017-12-5
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SuperDrone
lvl.3
Flight distance : 186175 ft
Israel
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easy... your player app cant play the video... try VLC?

because on a computer with a player that doesnt need codecs, it will play flawless...

so the problem is with the APP video player..

try VLC for android if thats your Device OS...
Edit:
yup just tried it myself and with samsung video app player it doesnt work..

and with VLC for Android it does...

i dont extract the SD from the spark i usually download it from the spark to the phone or directly to the pc...

its a codec issue thing.. as VLC will play anything with or without Codecs...

by the way the original downloaded files 1080p are on this directory on android:

sd_card/DJI/dji.go.v4/DJI Album/

2017-12-5
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djiuser_qdMzQ2E
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Singapore
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Wachtberger Posted at 2017-12-5 15:13
If  that is case there must be a different issue. Unfortunately I have no idea what it could be. Have you tried with a different SD card? Formatting the SD card with DJI GO4 might also be worth to try.

I have tried eith different sd cards but its still to no avail.
2017-12-5
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Wachtberger
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Flight distance : 261509 ft
France
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djiuser_qdMzQ2E Posted at 2017-12-5 22:34
I have tried eith different sd cards but its still to no avail.

It is quite obvious that the problem is with your phone then because the videos are working on your Laptop. Look at post 11# how to solve this.
2017-12-5
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_qdMzQ2E Posted at 2017-12-5 12:25
Yes, it will still be played when i put the sd card into a computer/laptop, but since im travelling on a budget i dont usually bring my laptop with me, hence i make use of the sd card in my phone to view the videos, which is much less complicated and bulky to carry.

I agree with Wachtberger, it could be your phone issue, please find a computer to have a try if possible.
2017-12-5
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SuperDrone
lvl.3
Flight distance : 186175 ft
Israel
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well i hope it worked out for anyone who had this issue :]
2017-12-6
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djiuser_qdMzQ2E
lvl.1

Singapore
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DJI Mindy Posted at 2017-12-5 23:34
I agree with Wachtberger, it could be your phone issue, please find a computer to have a try if possible.

I have tried it on 3 different phones of different brands, it still does not work.
2017-12-6
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SuperDrone
lvl.3
Flight distance : 186175 ft
Israel
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when you buy a computer it doesnt come with all the supporting video codecs right? well thats how it use to be back then..

i figured its the same with phones as they are not different than a computer in general...

so you have to download some codec pack right?(which i dont, i use players that doesnt need codecs, but before i found that out a long long time ago, i used to download codecs pack and install them)

and after i would install them every video worked.. dont try to switch phones... because its a player issue... DJI doesnt need to check every player to see if they are working with their files or not.. its a user duty to do so..
2017-12-6
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Z42A
lvl.1
Flight distance : 598750 ft
Canada
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I'm running into a similar issue with my Mavic Air.
6-15 11:29
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Z42A
lvl.1
Flight distance : 598750 ft
Canada
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I'm getting the same issue with my Mavic Air. I can see photos, but the videos won't download to my iPhone (worked fine a few months ago). It says that only H.264 video can be downloaded...but the format IS H.264 that's being recorded. No idea why they won't talk to each other. I can use iMovie on my laptop to edit videos, but I can't view them or use the easy editor in DJI Go 4 to see or edit them on my phone. Is this due to an OS update on the phone? Is my app messed up? Is it the drone? UGH!
6-15 11:32
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Kimberly Tapiwa Kujinga
New

Zimbabwe
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Help i recently took some footage on my spark, then downloaded the video from the my app, i am trying to send the video to my friend via whatsapp it refuses however i sent her another video i took so a little confused.
7-2 20:34
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S-e-ven
Captain
Flight distance : 3542136 ft
Thailand
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Kimberly Tapiwa Kujinga Posted at 7-2 20:34
Help i recently took some footage on my spark, then downloaded the video from the my app, i am trying to send the video to my friend via whatsapp it refuses however i sent her another video i took so a little confused.

Can it be, that the video is just to big for whatsapp?
Split it, resize it, use the 720p file from your phone
7-6 10:44
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Syed Talha
lvl.2

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Try to change Format
9-15 10:06
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