Hey guys,

Recently I changed to a note 8 and I noticed due to the longer screen the preview is getting cropped and really annoying when framing shots. Also, tapping on the buttons at the left( to land, shooting modes, etc) will bring up the home buttons. Does anyone know how to force the app back into cropped mode?

Hi KW, could you please post some screenshots or a short video about it for better assistance?

DJI Diana Posted at 2017-12-10 22:28
Hi KW, could you please post some screenshots or a short video about it for better assistance?

Hi, the issue is pretty much like this. The top and bottom of the screen are cropped out in order to fill the longer aspect ratio of these devices. Besides not able to frame the video correctly the on-screen home buttons also interfere with the buttons on the left side of the dji go app. When will it be fixed ? All that has to be done disable the fullscreen optimization. And its not only samsung phones that are affected. Huawei, LG and pretty much any other phone company are doing the same thing.

Go into settings on the S8  > Display > Screen Resolution > select FHD+

Is it a Note 8 or S8+ ?  Probably the same settings.

Griffith Posted at 2017-12-13 07:37
Go into settings on the S8  > Display > Screen Resolution > select FHD+

Its already on full HD+. Theres no option in the displays to allow  you to crop back to the normal aspect ratio...

KW_ Posted at 2017-12-13 17:52
Its already on full HD+. Theres no option in the displays to allow  you to crop back to the normal aspect ratio...

Are you on a Note 8 or S8+ ?

Griffith Posted at 2017-12-14 05:21
Are you on a Note 8 or S8+ ?

Note 8, but my friend has a S8+ and the exact same thing happens.

KW_ Posted at 2017-12-13 03:46
Hi, the issue is pretty much like thislike this. The top and bottom of the screen are cropped out in order to fill the longer aspect ratio of these devices. Besides not able to frame the video correctly the on-screen home buttons also interfere with the buttons on the left side of the dji go app. When will it be fixed ? All that has to be done disable the fullscreen optimization. And its not only samsung phones that are affected. Huawei, LG and pretty much any other phone company are doing the same thing.

In your post, you say the preview is getting cropped and other issues yet in the video you don't point any of that out or show what is exactly the problem? You simply say that it's a Note 8 and the display is perfect....??

Well i have a s8+ and wife has a note 8 settings are the same my screen is fine in 1080 p mode or the higher mode 2960....maybe try to reinstall app? Or try to go back to 1080 p mode (middle setting in display settings) then reinstall app

KW_ Posted at 2017-12-14 16:17
Note 8, but my friend has a S8+ and the exact same thing happens.

I know that the S8+ setting I gave you works for me.  Have your friend try it.

Seems like everyone here has misunderstood me. So heres two side by side screenshots. Taken with a note 5(on the normal aspect ratio) and the note 8(with the wider aspect ratio).

Imgur Link

On the note 5/normal aspect ratio you can see part of the F in the Oxford Dictionary.

On the note 8/widescreen aspect ratio half of the O is chopped off.

I know you can change screen resolution but that does nothing to the crop at all.