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Crashing after about 10 seconds
436 6 2017-12-2
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DownUnderDrones
First Officer
Flight distance : 450472 ft
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Australia
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Hi I got an OSMO Mobile connected to an iPhone 7+

I setup a motion lapse and it starts. After about 10 seconds the app crashes and closes and the gimbal returns to center position.

Was working fine yesterday

Any ideas?

Barry
www.updownunder.com
2017-12-2
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Jason WAI
First Officer
Flight distance : 2021444 ft
Hong Kong
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had the same problem here . iPhone 7 Plus IOS 11.1.2  with the latest DJI GO app.OSMO mobile  stop responding from time to time.
2017-12-3
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Jason WAI
First Officer
Flight distance : 2021444 ft
Hong Kong
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preforming  the upgrade of  IOS 11.2  . Let's see if it is o.k.
2017-12-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Barry, sorry for the inconvenience caused, our developers are collecting info and working on this issue, could you please provide us the crash log for further analysis?
Please install iTools in your computer and find the crash log in iTools>Toolbox>Advanced features>Crash Log, appreciate your time.
2017-12-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Jason WAI Posted at 2017-12-3 05:20
preforming  the upgrade of  IOS 11.2  . Let's see if it is o.k.

Hi, Jason, please check my post in 4#, sorry for the trouble caused.
2017-12-3
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Jason WAI
First Officer
Flight distance : 2021444 ft
Hong Kong
Offline

DJI Mindy Posted at 2017-12-3 19:49
Barry, sorry for the inconvenience caused, our developers are collecting info and working on this issue, could you please provide us the crash log for further analysis?
Please install iTools in your computer and find the crash log in iTools>Toolbox>Advanced features>Crash Log, appreciate your time.

Dear Mindy

Install iTools4 , can't find the said log  file at the described location. However, I found some log files under the app's folder. something likes " DJILog_2017-12-03[......  " which were found in the log folder under DJI GO apps folder. Would it be useful to you ?  

Jason
2017-12-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi, Barry, we have confirmed with our developers, the crash issue was caused by Apple iOS system itself, and it has got fixed in iOS 11.2.
We suggest to update iOS system, then reinstall the APP to see if the problem persists (please backup important footage before reinstalling).
2017-12-4
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