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Phantom 3 SE BUG Firmware 1.5.40
10767 7364 2017-12-2
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kvazar2014
lvl.2
Flight distance : 654160 ft
Russia
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When DJI fix firmware 1.5.40
2017-12-2
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piergiuoco
lvl.2
Flight distance : 77671 ft
Italy
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Good question! My Phantom is unusable. RC does not emit a wifi signal, disconnected from AC and smartphones and tablets. Congratulations to the programmers. The DJI assistance asks me to send AC and RC to Holland, for more at my expense. Shame!!!
2017-12-2
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DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
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Hope someone "upstairs" from DJI took into consideration what the new firmware update is doing! It seems anybody who got the new firmware is trying downgrading, but results are not good. What I notice is that my SE now don't work in 2.4ghz anymore hence I can't have the safe and stable control I used to have... and I only have this drone since a couple of weeks! If this is the mood of DJI customer care I don't think I'll ever have another DJI product...
2017-12-3
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Manuklx
lvl.2
Flight distance : 54711 ft
Spain
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I'm in the same situation as classmates ... I bought it because of the distance range it promised and now I feel cheated. Problems since I bought it. First for the SD card and now this.
2017-12-4
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djiuser_lKrh26I
lvl.1
Italy
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the drone before the upgrade was perfect. after the update it loses the signal from the radio control a few meters away. in the official dji website there is no possibility to download an updated firmware for AC e RC.It is a shame that the leading company in the field imitates firmware that damage its objects
2017-12-5
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djiuser_kTrYeGg
lvl.2
Flight distance : 503983 ft
France
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I have the same problem I just can fly 100 meters instead of 1.5km before the update
For the moment dji ask me to uninstall reinstall dji go and to reconnect the remote controller with the drone, but they don't admit there is a problem with the update...
I have to test it, if you find a solution thanks!
Screenshot_20171202-162438.jpg
2017-12-5
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djiuser_LVWmsed
lvl.1
Flight distance : 4478 ft
Spain
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it is a shame on the part of the brand that we limit our drone, for the pay a high amount of money when the competition (xiaomi drone) is much cheaper and since I updated my drone has been totally behind the xiaomi
2017-12-6
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StoyanK
lvl.2
Flight distance : 68963 ft
Bulgaria
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djiuser_LVWmsed Posted at 2017-12-6 13:05
it is a shame on the part of the brand that we limit our drone, for the pay a high amount of money when the competition (xiaomi drone) is much cheaper and since I updated my drone has been totally behind the xiaomi

agreed with that! Xiaomi is the way to go for high range wifi drone. DJI made a wrong turn with that forced FCC to CE switching. Why not let people decide what mode they want to fly in to!!! DJI should make it up to all the people that feel cheated by buying P3SE because of the great price to range value! I know they can do it with an update if they want it to.
2017-12-7
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Nebuchadnezzar
Captain
Flight distance : 1778514 ft
Spain
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I hope that restriction is corrected after a new firmware ,I am experiencing the same thing
2017-12-7
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khvnin
lvl.1
Flight distance : 160026 ft
Russia
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I got problems after update to 1.5.40  -  no control even on 30-40 meters high, people all over the internet got the same after update to the latest firmware. This is ridiculous, you must fix it, DJI
2017-12-7
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AkimSviridov
lvl.1
Flight distance : 686 ft
Russia
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Hello! I have the same problem!!! After installing
a new firmware 1.5.40, my drone began to lose connection with
the control panel, at a distance of 100m and a height of 50-60m.
2017-12-7
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Bertrand7
lvl.1
Flight distance : 9032 ft
France
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i have the same probleme . when  a new version ?
2017-12-8
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Th3Dm1trY
lvl.1
Latvia
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I bought it because of the declared good performance, But got a cheap Chinese drone with a good camera that flies no further than 150 meters. You DJI must do something to make me satisfied with the purchase.
2017-12-8
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djiuser_kTrYeGg
lvl.2
Flight distance : 503983 ft
France
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Dji as to know that it is unacceptable so put comments like me on facebook
https://facebook.com/commerce/products/1302716619857450
2017-12-9
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vhanhisuanto
lvl.2
Flight distance : 10030 ft
Finland
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Th3Dm1trY Posted at 2017-12-8 14:41
I bought it because of the declared good performance, But got a cheap Chinese drone with a good camera that flies no further than 150 meters. You DJI must do something to make me satisfied with the purchase.

Same here, every ad stated the huge 4km range but I can't climb over 60m or 150m distance. Image transmission goes out way before that.

This is a total disgrace for DJI, if I designed a product, promised that it would do something, I'd lose my face if my product performed only 1/5 of the promised. I could live with 500m range, IF the image/control was stable up to that. In Finland, this is called false marketing which is prohibited by laws. One teleoperator here got penalty for TV ads which had too small texts of terms for average people to read.
2017-12-9
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DJI Susan
Administrator

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Hi there, the latest P3 SE firmware(1.5.40) added working frequency and channel settings for the RC. If you set the 5.8 GHz in APP, the image transmission and signal between AC and RC are 5.8 GHz, while the image transmission and RC between mobile and RC are 2.4 GHz. Also, you can adjust the antenna to check whether it helps.
2017-12-10
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DJI Susan
Administrator

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piergiuoco Posted at 2017-12-2 23:34
Good question! My Phantom is unusable. RC does not emit a wifi signal, disconnected from AC and smartphones and tablets. Congratulations to the programmers. The DJI assistance asks me to send AC and RC to Holland, for more at my expense. Shame!!!

Hi Sir, just to verify, have you tried to reset the WiFi? For the issues that can not be solved remotely, I'm afraid that you may consider to send it in for a fully diagnosis: https://www.dji.com/support
Reset the WiFi.png
2017-12-11
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djiuser_ZWjaX4f
lvl.2
Flight distance : 654160 ft
Russia
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DJI Susan Posted at 2017-12-11 00:00
Hi Sir, just to verify, have you tried to reset the WiFi? For the issues that can not be solved remotely, I'm afraid that you may consider to send it in for a fully diagnosis: https://www.dji.com/support

All your methods do not work return the frequency 5.8 otherwise the drones are a piece of iron. with range. 50 meters is not even 500
2017-12-11
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djiuser_ZWjaX4f
lvl.2
Flight distance : 654160 ft
Russia
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DJI Susan Posted at 2017-12-11 00:00
Hi Sir, just to verify, have you tried to reset the WiFi? For the issues that can not be solved remotely, I'm afraid that you may consider to send it in for a fully diagnosis: https://www.dji.com/support


The image of the lag is already 50 meters. you are something namudrili with phantom SE
2017-12-11
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kvazar2014
lvl.2
Flight distance : 654160 ft
Russia
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https://4pda.ru/forum/index.php? ... =1320#entry67996625
The Russian forum solved the problem
2017-12-11
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Th3Dm1trY
lvl.1
Latvia
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DJI Susan Posted at 2017-12-10 23:58
Hi there, the latest P3 SE firmware(1.5.40) added working frequency and channel settings for the RC. If you set the 5.8 GHz in APP, the image transmission and signal between AC and RC are 5.8 GHz, while the image transmission and RC between mobile and RC are 2.4 GHz. Also, you can adjust the antenna to check whether it helps.

So how this information can help reach at least 1km range? I already informed the Latvian DJI community that this drone is expensive and useless non working sample since last update, now not only buyers are angry, but also local sellers.
2017-12-11
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DJI Susan
Administrator

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djiuser_ZWjaX4f Posted at 2017-12-11 06:30
The image of the lag is already 50 meters. you are something namudrili with phantom SE

Thanks for getting back to us. As for the image lag, does the issue remain in every flight? Which mobile device do you use? Please kindly help us check, we'll forward to our engineers for further review.
2017-12-12
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DJI Susan
Administrator

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Th3Dm1trY Posted at 2017-12-11 13:19
So how this information can help reach at least 1km range? I already informed the Latvian DJI community that this drone is expensive and useless non working sample since last update, now not only buyers are angry, but also local sellers.

Regarding the range issue, we have forwarded to our engineers for further review. We will update here if there is any update.
2017-12-12
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fans175669d9
lvl.1
Flight distance : 93494 ft
Russia
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Hello, DJI!
I have the same problem. Before updating the DJI app GO to version 3.1.23 and firmware to version 1.5.40 Phantom model 3 SE flew just fine, the height is 394 meters, a range of more than 2 kilometers, no problem! After the upgrade, same location, same weather conditions, the picture disappears already at a distance of 140 meters, disconnection and return to home at 320 metres. Use your mobile device Apple IPad Air 2, the antenna is put right, there's no buildings, no RF interference. Please help! Correct the situation with the Phantom model 3 SE, otherwise, buy it just doesn't make sense with such characteristics as it is now. Thanks in advance! I hope for Your help!
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 1778514 ft
Spain
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fans175669d9 Posted at 2017-12-12 11:52
Hello, DJI!
I have the same problem. Before updating the DJI app GO to version 3.1.23 and firmware to version 1.5.40 Phantom model 3 SE flew just fine, the height is 394 meters, a range of more than 2 kilometers, no problem! After the upgrade, same location, same weather conditions, the picture disappears already at a distance of 140 meters, disconnection and return to home at 320 metres. Use your mobile device Apple IPad Air 2, the antenna is put right, there's no buildings, no RF interference. Please help! Correct the situation with the Phantom model 3 SE, otherwise, buy it just doesn't make sense with such characteristics as it is now. Thanks in advance! I hope for Your help!

same model here ...same problems...
2017-12-12
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fans175669d9
lvl.1
Flight distance : 93494 ft
Russia
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Nebuchadnezzar Posted at 2017-12-12 11:53
same model here ...same problems...

Yes, my friend, after these updates, the Quad is not happy(((
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 1778514 ft
Spain
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fans175669d9 Posted at 2017-12-12 11:57
Yes, my friend, after these updates, the Quad is not happy(((

i know the feeling ..
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 1778514 ft
Spain
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my post : Phantom 3 SE Constantly SIGNAL LOST Advice https://forum.dji.com/forum.php? ... D394%26typeid%3D394
2017-12-12
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fans175669d9
lvl.1
Flight distance : 93494 ft
Russia
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Let's hope that the DJI engineers will solve this problem and Phantom 3 SE will once again be flying as before.
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 1778514 ft
Spain
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fans175669d9 Posted at 2017-12-12 12:01
Let's hope that the DJI engineers will solve this problem and Phantom 3 SE will once again be flying as before.

all phantom series getting problems i think ....
2017-12-12
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kvazar2014
lvl.2
Flight distance : 654160 ft
Russia
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Pay attention to lags
2017-12-13
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djiuser_cBU7CfO
lvl.1

Hungary
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I also have the trouble to get the signal around 100 meters and become uncontrollable on the drone! It's not the problem that he does not keep the CE or FCC rules, but he does not even fly 500 meters away because he misses the signal!

2017-12-13
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djiuser_cBU7CfO
lvl.1

Hungary
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2017-12-13
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djiuser_kTrYeGg
lvl.2
Flight distance : 503983 ft
France
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Same problem since the update, I have stopped to fly because of this update, I have no reason to buy a 600euros drone juste to fly 100 meters. If it is not solved I will ty to send it, but it will be complicated of the distance is only 100 meters !! 2 weeks ago it was 1,8km with just few lags :'-(
2017-12-13
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djiuser_LVWmsed
lvl.1
Flight distance : 4478 ft
Spain
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Our drone was perfect before the update. We had a drone that was possible to fly 1km away without having any type of lag or anything similar. After the update, a friend of mine with the xiaomi mi drone makes fun of me because he says that we have a drone that does not work for anything of 600 €, since his continuous loss of signal makes it impossible to fly. On the part of DJI they should have put a switch so that you would choose which option to fly FFC or CE
2017-12-13
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Bertrand7
lvl.1
Flight distance : 9032 ft
France
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DJI Susan Posted at 2017-12-12 01:11
Regarding the range issue, we have forwarded to our engineers for further review. We will update here if there is any update.

Hello, I live in France and I own the phantom 3 SE which worked very well before the firmware update 1.5.40. Since a lot of image loss and impossible to go over 200 meters with my samsung android tab s2. Everyone complains about this update, the problem is real and comes from your last update. Dji engineers must quickly put a solution to correct this firmware. The problem is with Dji.
2017-12-16
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Nebuchadnezzar
Captain
Flight distance : 1778514 ft
Spain
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welcome to the club ...
2017-12-16
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Siambuddhas Gro
First Officer
Flight distance : 116926 ft
Singapore
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I hope the next update will solves this prpblem..till den I m grounding my SE now...
没事就别找事做,搞错了就承认错!!!
2017-12-16
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Nebuchadnezzar
Captain
Flight distance : 1778514 ft
Spain
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Siambuddhas Gro Posted at 2017-12-16 02:27
I hope the next update will solves this prpblem..till den I m grounding my SE now...
没事就别找事做,搞错了就承认错!!!

nICE TRY Even you told them it  in Chinese ... they are still fixing problems ;)
2017-12-16
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Husky Sam
lvl.1

Hungary
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I think a DJI does not want to understand the problems, rather they communicate very badly as a pilot error! No, not a mistake, it's a bad construction! Same as the Samsung Note 7! The DJI has to know that this bad series and pay back the money for the users!
2017-12-16
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