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Accidentally Deleted Video
6920 13 2017-12-3
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fansbbd6d56d
New
Singapore
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I have accidentally deleted some of my footage on the DJI go app (iphone user)

Is there anyway to retrieve them? i spend quite an effort shooting them, it will break my heart if i could not get them back =(

Thanks in advance!
2017-12-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi, sorry to hear that, please connect iPhone to iTunes, find HG 300 Storage folder in DJI Go APP to see if you can find the deleted footage.
Besides, there is a folder called ''videoCache'' in DJI Go APP.Hope it helps.
2017-12-4
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Helenalens
New
Singapore
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DJI Mindy Posted at 2017-12-4 01:13
Hi, sorry to hear that, please connect iPhone to iTunes, find HG 300 Storage folder in DJI Go APP to see if you can find the deleted footage.
Besides, there is a folder called ''videoCache'' in DJI Go APP.Hope it helps.

i managed to find some files dated on the dates I'm missing. but they are in thumbnail format, with only 20-30kb . could not find any other file under MOV. is there still any other way to retrieve them?
2017-12-4
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djiuser_rtdH664K58Kq
New

Belarus
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You can use any video recovery software for Windows / Mac OS, for example look here. I tried Recuva and it works well.
2018-7-5
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DJI Tony
Super Moderator

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djiuser_rtdH664K58Kq Posted at 2018-7-5 06:06
You can use any video recovery software for Windows / Mac OS, for example look here. I tried Recuva and it works well.

Thanks for sharing this information, this might help to others.
2018-7-5
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FlyingFish82
Captain
Flight distance : 1655709 ft
United States
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djiuser_rtdH664K58Kq Posted at 2018-7-5 06:06
You can use any video recovery software for Windows / Mac OS, for example look here. I tried Recuva and it works well.

hmm interesting..i will have to check this out and see how it works! Thanks!
2018-7-5
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AliceSmith
lvl.3

United States
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After my test,I found Mobikin Doctor for iOS a great program,you may have a try.
2019-1-29
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pearson456
lvl.1

India
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Lots of reason occurs behind the deletion of videos from the iPhone .it may be, wrong operation of iPhone, physical damage, liquid damage etc. Out of them Accidentally deletion of videos from iPhone is common situation among the users.
If you want to know, how to get back  deleted videos? Then below suggestion are mentioned about accidental deletion of video.
You can restore deleted video with the help of icloud and itune backup.
In case if you don’t have any backup then you can use ios video recovery tool.This software is able to recover your deleted or erased video.
2019-2-14
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ToniW
lvl.1

Ukraine
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Hey If you haven’t already, download and install one of some free data recovery tools: https://www.cleverfiles.com/howto/best-free-data-recovery-software.html
2019-3-14
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BlueRidge
lvl.2
United States
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I know that this is an old thread, but I recently deleted some video from DJI Go using my Osmo Mobile 2. If you have connected it to iTunes recently, just connect it again and restore the iPhone from the most recent backup.
2019-7-22
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djiuser_y6Fit8MKBWXc
lvl.1
Argentina
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can someone help me, I use sji osmo mobile 1 to record videos in events, accidentally I delete the cache from your dji go app, deleting the videos that were inside the phone's internal memory try with many ways to recover both play store app, Also programs from PC, some recovery applications ask me to be a root user but I think that if I activate the OEM unlock of my smartphone it asks to return to factory state and I do not want to do any type of factory restoration for fear of losing maybe some serious opportunity helpful if someone happened something similar and could fix it
2019-8-14
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Kagome
lvl.1

Philippines
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There is no HG 300 Storage. I cant find it here in itunes
2019-8-28
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Kagome
lvl.1

Philippines
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Please help. There is no HG 300 Storage, and in videoCache there is no video the one that i am looking for
2019-8-28
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djiuser_cFGuCT3jw2u9
lvl.1

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Hi, it's sorry to hear that, but I think there's still hope that your files can be retrieved. If you don't mind using a third-party tool, then there are many choices for you. You can apply the Recuva, Bitwar Data Recovery software or any others. All of them support recovering deleted files, but if you want a free one, I think you can try the Bitwar Data Recovery. Hope it can help you get back your videos.
2019-10-8
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