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OSMO MOBILE - Not working with iPhone X
2922 11 2017-12-6
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djiuser_MZPfiBW
lvl.1
Singapore
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Hi I purchased the DJI Oslo MOBILE expecting it to work with the iPHONE X, but after trying it out, I keep getting wobble effect especially when i'm moving fast and following action. Is there any solution to fixing this? if not I would like to return the OSMO, as i cannot get the expected effect of using the Gimble.
i've tried sevearl times to send an email through support but the page gets stuck saying its LOADING.

Pelase advise, as i would like a refund if this cannot be resovled,

thank you,



2017-12-6
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InkedUpDad.com
lvl.3
Flight distance : 55276 ft
United States
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Can you explain the "wobble" a bit more? Most of the newer iPhones that come equipped with OIS experience a slight wobble or distortion due to that feature. DJI recommends ninja walking. Or do you mean the actual device is wobbling?
2017-12-6
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dan_vector
First Officer
Flight distance : 513445 ft
Oman
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I use the Osmo mobile with my iPhone X and it works perfectly. You need to switch the gimble between walking and fast modes in the settings depending upon what you are doing.
2017-12-6
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dan_vector
First Officer
Flight distance : 513445 ft
Oman
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It isn't phone specific. It the Osmo works very well with all phones that fit in the holder. It is important that you BALANCE the phone properly in accordance with the manual techniques.
2017-12-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hello, Sir, no matter what mobile device you are attaching, vertical movement still needs to be controlled, we recommend ninja walking.
Here is the tutorial video for your reference:
If you have wobble effect with iPhone X in ninja walking, please send us the video for analysis, thank you.
2017-12-7
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BryanMutai
New

United Kingdom
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The   video has a good example of what's been brought up regarding the 'wobble'. Could you please comment on this, and whether it would be fixed soon.
2017-12-7
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djiuser_MZPfiBW
lvl.1
Singapore
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InkedUpDad.com Posted at 2017-12-6 07:56
Can you explain the "wobble" a bit more? Most of the newer iPhones that come equipped with OIS experience a slight wobble or distortion due to that feature. DJI recommends ninja walking. Or do you mean the actual device is wobbling?

Hi, Thanks for your reply. . i mean the image on playback is wobbling.
I've got some test footage here to show you:
https://drive.google.com/open?id ... 9snf1hdnc4jD-WQCyFa
2017-12-8
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djiuser_MZPfiBW
lvl.1
Singapore
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dan_vector Posted at 2017-12-6 09:00
I use the Osmo mobile with my iPhone X and it works perfectly. You need to switch the gimble between walking and fast modes in the settings depending upon what you are doing.

Hi Thanks - thats in the scene setting ? - i see walk or sport is that right? thanks!
2017-12-8
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dan_vector
First Officer
Flight distance : 513445 ft
United Kingdom
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djiuser_MZPfiBW Posted at 2017-12-8 00:35
Hi Thanks - thats in the scene setting ? - i see walk or sport is that right? thanks!

Yes that's it. Walk for well Walking and Sport for anything else faster than walking!
2017-12-8
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Sultan_N
lvl.1
India
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Optical Stabilization must be turned off for the gimbal to work as expected. But even if its turned off, it can be noticed that even a small shake could move the lens (i.e. movement of the lens cannot be completely stopped).
2017-12-11
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Albut
lvl.1

United Kingdom
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Is this wobble issue rectified yet. Seems in the video above that it affects mainly the new iPhone X. Don’t want to purchase one of the secgimbles if it is not compatible. Regards.
2018-1-16
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9245
Second Officer
Flight distance : 69455 ft
United States
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Albut Posted at 2018-1-16 09:28
Is this wobble issue rectified yet. Seems in the video above that it affects mainly the new iPhone X. Don’t want to purchase one of the secgimbles if it is not compatible. Regards.

I wonder as well.  I noticed that the last go app update mentions that IPhone X support was added, is this what they meant?
2018-1-17
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