Please select Into the mobile phone version | Continue to access the computer ver.
2.4ghz in android no longer working after latest firmware
12Next >
2452 75 2017-12-6
Uploading and Loding Picture ...(0/1)
o(^-^)o
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

After latest firmware update it's no longer possibile to use the 2.4ghz with Android devices, can't even understand if it's a frimware or app bug, just hope it will be sort out soon!
2.4 ghz is much more stable and gives better performance, I'm really disappointed by this total lack of professionality by dji developers...

2017-12-6
Use props
Mark The Droner
Captain
Flight distance : 2917 ft
United States
Offline

What AC are you flying?
2017-12-6
Use props
DJI Susan
Administrator

Offline

Hello Andy, which drone do you refer? Could you be more specific of your main issue? We'll double check.
2017-12-6
Use props
StoyanK
lvl.2
Flight distance : 68963 ft
Bulgaria
Offline

maybe you could try switching  back to FW_V01.03.0020 to see if it is FW related...
2017-12-7
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

StoyanK Posted at 2017-12-7 01:15
maybe you could try switching  back to FW_V01.03.0020 to see if it is FW related...

done , nothing changes, also tryed the first firmware, still the same!
I thought it was some bug in the app, but it happens with any version, it seems something related to the control of the ce/fcc modality that dji introduce.
It seems it's not related to app or firmware version but something "exchanged" between the app and dji servers... fact is that sinc ethe latest updates nobody is flying safe anylonger!!
Thanx dji, yet not even an answear fromt he support!
Congrats!
2017-12-7
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

DJI Susan Posted at 2017-12-6 22:16
Hello Andy, which drone do you refer? Could you be more specific of your main issue? We'll double check.

I have a phantom 3 SE, already contacted technical support but not a single reply in more than a week....
I know I'm no the only one experiencing such frustrating issues.
What bothers me more is the lack of any info from technical support, not even a "we are trying to work this out", and considering the prices of dji drones it's really disappointing!
Don't think I'll ever consider buying another dji product....
2017-12-12
Use props
StoyanK
lvl.2
Flight distance : 68963 ft
Bulgaria
Offline

DroneAndy Posted at 2017-12-7 14:31
done , nothing changes, also tryed the first firmware, still the same!
I thought it was some bug in the app, but it happens with any version, it seems something related to the control of the ce/fcc modality that dji introduce.
It seems it's not related to app or firmware version but something "exchanged" between the app and dji servers... fact is that sinc ethe latest updates nobody is flying safe anylonger!!

That` s strange..... I have downgraded to 01.03.0020 and app version 3.1.22 and i a can switch between 2.4 and 5Ghz. I am not sure where i downloaded the FW for the drone, but i think it was mentioned that the FW was modified or something... The size is exactly the same as the original version. The exact name is "T_P3SE_FW_V01.03.0020" with a "T" letter at the beginning. You have to remove it if you want to use it to do the installation, or it wont start!
2017-12-12
Use props
Mark The Droner
Captain
Flight distance : 2917 ft
United States
Offline

Maybe if you are more specific with exactly what is happening, we could help you.

2017-12-12
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

Mark The Droner Posted at 2017-12-12 14:14
Maybe if you are more specific with exactly what is happening, we could help you.

More specific???
Are you kidding???
2.4. GHZ DOES NOT WORK ON ANY ANDROID DEVICE.
Is that specific enough???
That means that every people who has android devices is actually forced to use only 5ghs frequency!
Is that specific and clear enough?
It seems you guys at DJI are just trying to ingore the problem....
2017-12-13
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

StoyanK Posted at 2017-12-12 14:01
That` s strange..... I have downgraded to 01.03.0020 and app version 3.1.22 and i a can switch between 2.4 and 5Ghz. I am not sure where i downloaded the FW for the drone, but i think it was mentioned that the FW was modified or something... The size is exactly the same as the original version. The exact name is "T_P3SE_FW_V01.03.0020" with a "T" letter at the beginning. You have to remove it if you want to use it to do the installation, or it wont start!

Android or IOS?
If you have Android downgrading firmware might be the solution as I have 1.5.40!
2017-12-13
Use props
Geebax
Captain
Australia
Offline

DroneAndy Posted at 2017-12-13 14:34
More specific???
Are you kidding???
2.4. GHZ DOES NOT WORK ON ANY ANDROID DEVICE.

There is no mileage in getting smart-mouthed with members on here, they are only trying to help you.  
2017-12-13
Use props
Mark The Droner
Captain
Flight distance : 2917 ft
United States
Offline

DroneAndy Posted at 2017-12-13 14:34
More specific???
Are you kidding???
2.4. GHZ DOES NOT WORK ON ANY ANDROID DEVICE.

I know you're not a happy camper but there may be details that you have missed that a more experienced pilot will catch.

Can we start at the beginning?

First you turn on your controller.  Right?  

Then what do you do?  



2017-12-13
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

Mark The Droner Posted at 2017-12-13 14:58
I know you're not a happy camper but there may be details that you have missed that a more experienced pilot will catch.

Can we start at the beginning?

I'll be very short, I'm already considering selling the drone.

I tried any sequence, installed and uninstalled the app (also cleaning any trace), tried different mobile devices, also tried different app versions, still the same: 2.4ghz no longer working!
Before firmware 1.5.40 it DID work!
MANY other users have the SAME ISSUE.
What else do you need?
2017-12-13
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

Geebax Posted at 2017-12-13 14:50
There is no mileage in getting smart-mouthed with members on here, they are only trying to help you.

Man, I don't like to be treated as dumb and I don't think I offended anybody.
It's just becoming frustrating: me and many other users are trying to solve this problem while dji technical  support is doing nothing!
Sure I'm no longer intrested in dji drones!
2017-12-13
Use props
Mark The Droner
Captain
Flight distance : 2917 ft
United States
Offline

DroneAndy Posted at 2017-12-13 15:44
I'll be very short, I'm already considering selling the drone.

I tried any sequence, installed and uninstalled the app (also cleaning any trace), tried different mobile devices, also tried different app versions, still the same: 2.4ghz no longer working!

Did you select a frequency in the Wifi area of the Go app?  Or was a frequency already indicated?  If so, what was the frequency indicated?  
2017-12-13
Use props
Geebax
Captain
Australia
Offline

DroneAndy Posted at 2017-12-13 15:46
Man, I don't like to be treated as dumb and I don't think I offended anybody.
It's just becoming frustrating: me and many other users are trying to solve this problem while dji technical  support is doing nothing!
Sure I'm no longer intrested in dji drones!

Mark is not a DJI representative, he is just another drone owner like you, and like many others on here, they have more experience in solving these issues than the moderators. You will not get much help from DJI on this issue, so better to be humble and work with the members to sort out the issue.
2017-12-13
Use props
ALABAMA
Captain
Flight distance : 9367841 ft
United States
Offline

Mark The Droner Posted at 2017-12-13 14:58
I know you're not a happy camper but there may be details that you have missed that a more experienced pilot will catch.

Can we start at the beginning?

Mark, you have the patience of Job!  Hats off to ya.
2017-12-13
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

Mark The Droner Posted at 2017-12-13 16:18
Did you select a frequency in the Wifi area of the Go app?  Or was a frequency already indicated?  If so, what was the frequency indicated?

5 ghz is selected by default, if I try to select a any 2.4 ghz channel remote wifi "desappear" and I have to turn it off and on again to let it connect to 5 ghz again
2017-12-13
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

Geebax Posted at 2017-12-13 16:20
Mark is not a DJI representative, he is just another drone owner like you, and like many others on here, they have more experience in solving these issues than the moderators. You will not get much help from DJI on this issue, so better to be humble and work with the members to sort out the issue.

It seems you don't understand a thing: MANY people are trying to solve the problem, even more in oher forums, what I find untollerable is that the only ones doing nothing are dji technicians!!
2017-12-13
Use props
DJI Susan
Administrator

Offline

DroneAndy Posted at 2017-12-12 13:19
I have a phantom 3 SE, already contacted technical support but not a single reply in more than a week....
I know I'm no the only one experiencing such frustrating issues.
What bothers me more is the lack of any info from technical support, not even a "we are trying to work this out", and considering the prices of dji drones it's really disappointing!

Andy, may I know how do you contact our support? Could you tell us your phone number or email address when you contacted our support? We'll investigate the status.

As for the 2.4G issue, which mobile device do you use? Please kindly upload a complete video of this, we'll try our best to help.
2017-12-13
Use props
Geebax
Captain
Australia
Offline

DroneAndy Posted at 2017-12-13 17:38
It seems you don't understand a thing: MANY people are trying to solve the problem, even more in oher forums, what I find untollerable is that the only ones doing nothing are dji technicians!!

I understand far more than you know. DJI Techs do not answer on this site, never have. So the only ones who can help here are the moderators, and they simply tell you to contact support, or the members. And in most cases, the members work out a solution first.
2017-12-13
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

DJI Susan Posted at 2017-12-13 19:58
Andy, may I know how do you contact our support? Could you tell us your phone number or email address when you contacted our support? We'll investigate the status.

As for the 2.4G issue, which mobile device do you use? Please kindly upload a complete video of this, we'll try our best to help.

been talking for over 1 hour on the technical support chat, happens with huawei p8lite, huawei m3 and any other device I had the chance to check with, so it's not device related.
Will shoot a video if I can.
I know tech support won't answear here, but they are not answearing anywhere else.
2017-12-14
Use props
Mark The Droner
Captain
Flight distance : 2917 ft
United States
Offline

There are recommended mobile devices on the SE page and the ones you mention above are not included.  Maybe if you tried a recommended mobile device, you'd have better luck... ?  ...or we can at least eliminate that as a possible reason for the problem...

https://www.dji.com/phantom-3-se/info?lang=cn#downloads
2017-12-14
Use props
Siambuddhas Gro
First Officer
Flight distance : 116926 ft
Singapore
Offline

Wait wait wait.. I m also facing such problems after updated all fw.. N dji app.. Once I m in the radio zone..where 2.4 n 5 ghz options .. I can't seems to select 2.4 ... It will not be highlighted n will remains on 5gh.. O have yet to go out for a trial but by looking at this issue,I better not take risk first... Phone using xiaomi mi max
2017-12-14
Use props
Siambuddhas Gro
First Officer
Flight distance : 116926 ft
Singapore
Offline

Siambuddhas Gro Posted at 2017-12-14 10:14
Wait wait wait.. I m also facing such problems after updated all fw.. N dji app.. Once I m in the radio zone..where 2.4 n 5 ghz options .. I can't seems to select 2.4 ... It will not be highlighted n will remains on 5gh.. O have yet to go out for a trial but by looking at this issue,I better not take risk first... Phone using xiaomi mi max

I mean mine also a SE
2017-12-14
Use props
Nebuchadnezzar
Captain
Flight distance : 1806824 ft
Spain
Offline


mine also ...
2017-12-14
Use props
Siambuddhas Gro
First Officer
Flight distance : 116926 ft
Singapore
Offline

So it seems like a bug
2017-12-14
Use props
Nebuchadnezzar
Captain
Flight distance : 1806824 ft
Spain
Offline


yes.. from last FW update
2017-12-14
Use props
StoyanK
lvl.2
Flight distance : 68963 ft
Bulgaria
Offline

DroneAndy Posted at 2017-12-13 14:34
More specific???
Are you kidding???
2.4. GHZ DOES NOT WORK ON ANY ANDROID DEVICE.

2.4ghz does work with android devices! And i can switch between 5 and 2.4ghz as you can see from the video
2017-12-14
Use props
Mark The Droner
Captain
Flight distance : 2917 ft
United States
Offline

That's a nice video, thank you.  But I don't understand what you're saying.  You switched wifi frequencies repeatedly and the indication was that you were connected.  

Edit:  You're saying this video combined with post #7 is the fix.  Okay, thanks!  
2017-12-14
Use props
Siambuddhas Gro
First Officer
Flight distance : 116926 ft
Singapore
Offline

Let me check mine again
2017-12-14
Use props
Siambuddhas Gro
First Officer
Flight distance : 116926 ft
Singapore
Offline

Okok..bro Andy and Nebuchadnezz ...pls select 2.4ghz first and select a channel.. once both selected pls press apply.. it will prompt wifi will restart to take effect... Hope this helps... And thanks bro stoyank for the video made
2017-12-14
Use props
DJI Susan
Administrator

Offline

DroneAndy Posted at 2017-12-14 07:37
been talking for over 1 hour on the technical support chat, happens with huawei p8lite, huawei m3 and any other device I had the chance to check with, so it's not device related.
Will shoot a video if I can.
I know tech support won't answear here, but they are not answearing anywhere else.

Thanks for getting back to us. 29# has made a nice video to show the 2.4G/5.8G, please refer it and check again. If no helps, please kindly offer your video for further assistance, thanks!
2017-12-15
Use props
fans175669d9
lvl.1
Flight distance : 93494 ft
Russia
Offline

DJI Susan Posted at 2017-12-15 01:34
Thanks for getting back to us. 29# has made a nice video to show the 2.4G/5.8G, please refer it and check again. If no helps, please kindly offer your video for further assistance, thanks!

Hello! Version DJI GO 3.1.23, the firmware version of the copter 1.5.40, I only have 2.4 GHz, 5 GHz is missing. On Android and on IOS. Can you help?
2017-12-15
Use props
fans175669d9
lvl.1
Flight distance : 93494 ft
Russia
Offline

StoyanK Posted at 2017-12-14 13:13
2.4ghz does work with android devices! And i can switch between 5 and 2.4ghz as you can see from the video HERE

Hello! What's the firmware version of the drone apps DJI GO? I have only 2.4 GHz(
2017-12-15
Use props
Siambuddhas Gro
First Officer
Flight distance : 116926 ft
Singapore
Offline

Urs a SE or standard??
2017-12-15
Use props
KedDK
Captain
Flight distance : 1133038 ft
Denmark
Offline

StoyanK Posted at 2017-12-14 13:13
2.4ghz does work with android devices! And i can switch between 5 and 2.4ghz as you can see from the video HERE

I think that what you can do don't help others unless you can offer them the FW version you mentioned in Post #7. My guess is that you have got a version where the radio module has been fixed for whatever mess DJI has made to their own releases.
2017-12-15
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

Ok, IF your ANDROID device is working in 2.4ghz, can you please state what model you have?
I checked my SE with huawei p8lite and m3:

- firmware 1.5.40 and app 3.1.23 are not working
- firmware 1.3.20 and app 1.3.22 not working too
2017-12-15
Use props
DroneAndy
lvl.2
Flight distance : 437090 ft
Italy
Offline

Mark The Droner Posted at 2017-12-14 08:46
There are recommended mobile devices on the SE page and the ones you mention above are not included.  Maybe if you tried a recommended mobile device, you'd have better luck... ?  ...or we can at least eliminate that as a possible reason for the problem...

https://www.dji.com/phantom-3-se/info?lang=cn#downloads

Then can you tell me why it WAS working before the updates iwth both Huawei P8 lite and a crappy mediacom 101 s2 and now it's not?
BTW the M3 is listed her ein this forum among the "best tablets and phones for dji products": http://www.phantomhelp.com/tips/18/best-tabletsphones-for-dji-go
2017-12-15
Use props
DJI Susan
Administrator

Offline

fans175669d9 Posted at 2017-12-15 03:27
Hello! Version DJI GO 3.1.23, the firmware version of the copter 1.5.40, I only have 2.4 GHz, 5 GHz is missing. On Android and on IOS. Can you help?

Sir, which mobile device do you have you tried? Please upload a short video of this and screenshots of About page, we'll look into the exact status.
2017-12-16
Use props
12Next >
Advanced
You need to log in before you can reply Login | Register now

Credit Rules