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Osmo power flashing red, then solid, then gimbal powers down
2169 8 2017-12-6
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Massball
lvl.1
United States
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My osmo powers up, power light flashes green, then flashes red, then solid red and the gimbal powers down. No idea what to do. Cannot connect to wifi (doesnt appear in wifi list).

Any help much appreciated.


2017-12-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi, Massball, please check if the communication between the battery and the handle is abnormal.
Please try to wipe the copper sheet inside the battery compartment with 95% alcohol and cotton swab. Let the alcohol air dry.
If it does not work, wipe the battery contact with alcohol and cotton swab.
2017-12-7
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Massball
lvl.1
United States
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DJI Mindy Posted at 2017-12-7 02:31
Hi, Massball, please check if the communication between the battery and the handle is abnormal.
Please try to wipe the copper sheet inside the battery compartment with 95% alcohol and cotton swab. Let the alcohol air dry.
If it does not work, wipe the battery contact with alcohol and cotton swab.

Hi there, thanks for the prompt response.

The metal contacts for the battery and inside the osmo were already clean but I went ahead and cleaned them anyway like you suggested, I have three healthy batteries and they all still give the same error.
2017-12-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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Massball Posted at 2017-12-7 13:37
Hi there, thanks for the prompt response.

The metal contacts for the battery and inside the osmo were already clean but I went ahead and cleaned them anyway like you suggested, I have three healthy batteries and they all still give the same error.

In this case, we suggest to send in the Osmo to repair center for diagnosis, it could be the bad communication between them. Sorry for the inconvenience caused.
2017-12-8
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Massball
lvl.1
United States
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DJI Mindy Posted at 2017-12-8 02:14
In this case, we suggest to send in the Osmo to repair center for diagnosis, it could be the bad communication between them. Sorry for the inconvenience caused.

How do I do that?
2017-12-8
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fansfbeed58d
New
Portugal
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Hi I live in Portugal and also my osmo mobile is not working with the same problems.
How do I send it back for diagnosis?
Looking forward to have your prompt reply.
Best
2017-12-8
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline


Please fill in online repair request form here if it is available in your country: https://repair.dji.com/en/SelfRepair/Area
If not, please contact our support to start a ticket: https://www.dji.com/support?site=brandsite&from=nav
2017-12-10
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jordier
Second Officer
Flight distance : 58760 ft
Spain
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I usually have this problem and I have solved by putting a small thickness in the lid of the battery compartment to make more pressure and works perfectly.
2018-2-1
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Glen
lvl.4
Flight distance : 80430 ft
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SOLVED!!! Try padding out the battery compartment, it worked for me Thanks Jordier
image.jpg
9-7 03:28
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