user4ca90d3eef
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United States
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I updated my Phantom 4 about a week ago, everything was smooth sail it even mentioned Update 100% successful etc.. I received extremely bad image/ transmission to none. After a week of research and no conclusion or manual updates that could be done, here is what got me to get my controller 100% back in operation.
PROBLEM:
I was using IOS Dji Go 4 App to try to reset firmware (no luck)
I tried Dji assitant v2 on my PC. (windows 10 & that was a horrible experience)
Lastly after receiving an Email from the Engineers at DJi there support was not great at all.
SOLUTION:
I finally decided to use an Android device I have & download the DJI GO 4 APP. Upon connecting just the controller ( while on ) & pressing the 3 dashes on the top right hand corner of the APP. I was finally able to see the options to Downgrade the RC ( remote Control) firmware. After the downgrade to the lowest Firmware possible I then ( restarted the RC as told in the APP ). Rebooted while connected to the controller. I then ENTERED DEVICE and there it was under ( OVERALL STATUS ) that my controller was needed to be updated to the latest FIRMWARE. That right there concluded the problems I had. I then connected my IOS device which I normally use for flight and everything worked as it always did.
Not going to sit here and complain but DJI has not taken this very seriously to help the folks out. So I hope this helps most of you. Wish I had a video while everything was happening but now its simply going to be written.
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