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Flight Records not syncing
3979 19 2017-12-10
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BagoDJIoperator
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Flight distance : 1077608 ft
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Why do some of my flight records sync and some doesnt, I did multiple flights today and nocticed only few we able to sync and some didnt and I kep getting an error " Some flight records didnt sync" when I deleted them, It said it was sucessful. I like to keep track of my flights but I am curious if anyone is experiencing this?

2017-12-10
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Nebuchadnezzar
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Flight distance : 3428747 ft
Spain
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any recently update ? FW ? app ?
2017-12-10
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BagoDJIoperator
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Nebuchadnezzar Posted at 2017-12-10 11:45
any recently update ? FW ? app ?

I have always had the current FW and APP, Im using the remote with the built in screen, I have always been able not sure why its causing it now. Its weird.
2017-12-10
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Nebuchadnezzar
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BagoDJIoperator Posted at 2017-12-10 11:53
I have always had the current FW and APP, Im using the remote with the built in screen, I have always been able not sure why its causing it now. Its weird.

yes weird ,maybe reinstall the app solve the prob .. it is only an idea
2017-12-10
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BagoDJIoperator
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Nebuchadnezzar Posted at 2017-12-10 11:54
yes weird ,maybe reinstall the app solve the prob .. it is only an idea

Yea, I guess I would have to do a reinstall of the app
2017-12-10
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Nebuchadnezzar
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hope it solve the prob !!!
2017-12-10
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BagoDJIoperator
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Flight distance : 1077608 ft
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Also when I was flying, I was getting errors and it took a while before the GPS kicked in would that corrupt the flight log? Maybe im over thinking.
2017-12-10
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CanonMax
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My DJI GO 4 app (V. 1.1.18) is NOT syncing all my flights since Sept. 29th. It is frustrating... and I am sure that the problem is NOT MY equipment. I have got a fairly new iPhone 7 (128GB), a brandnew Apple iPad 10,5"(256GB) and an even brand brand new (well one day younger haha) iPad 12,9". NONE of these (all with iOS 11.2) will sync all my flights. I made 267 flights with 4 various Phantoms I owned but as sync result I only get 194 flights. I have sent several screenshots, logfiles (where you can SEE that something goes wrong) I also got varioous answer, but there still is this problem... What a UNIQUE Drone but what a BIG pity that this is not been solved. I am SURE it is on their servers... The people at DJI even asked me if my internet/WiFi connection is ok... Well I have a quick and steady 250mBit/s DOWNLOAD and a 40mBit/s UPLOAD and EVERYTHING else works... Just my 5 cents.... take care!!!
2017-12-11
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CanonMax
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BagoDJIoperator Posted at 2017-12-10 11:59
Yea, I guess I would have to do a reinstall of the app


Deleting (and losing ALL flightrecords!!!) and re-installing did not help me... I've tried it over 30 times and synced and re-synced at least 120 times but the sync-process keeps quitting at around 93-95%... exactly as is seen on an instructional DJI-viado DJI Susan once posted......................
2017-12-11
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Nebuchadnezzar
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Flight distance : 3428747 ft
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https://forum.dji.com/thread-123408-1-1.html
2017-12-11
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Nebuchadnezzar
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Missing flight logs https://forum.dji.com/thread-123408-1-1.html
2017-12-11
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CanonMax
Captain
Flight distance : 8953215 ft
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Netherlands
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My DJI GO 4 app (V. 1.1.18) is NOT syncing all my flights since Sept. 29th. It is frustrating... and I am sure that the problem is NOT MY equipment. I have got a fairly new iPhone 7 (128GB), a brandnew Apple iPad 10,5"(256GB) and an even brand brand new (well one day younger haha) iPad 12,9". NONE of these (all with iOS 11.2) will sync all my flights. I made 267 flights with 4 various Phantoms I owned but as sync result I only get 194 flights. I have sent several screenshots, logfiles (where you can SEE that something goes wrong) I also got varioous answer, but there still is this problem... What a UNIQUE Drone but what a BIG pity that this is not been solved. I am SURE it is on their servers... The people at DJI even asked me if my internet/WiFi connection is ok... Well I have a quick and steady 250mBit/s DOWNLOAD and a 40mBit/s UPLOAD and EVERYTHING else works...

Deleting (and losing ALL flightrecords!!!) and re-installing did not help me... I've tried it over 30 times and synced and re-synced at least 120 times but the sync-process keeps quitting at around 93-95%... exactly as is seen on an instructional DJI-video DJI Susan once posted......................

Just my 5 cents
2017-12-11
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Rodger8
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Are you logged into your DJI Account with another computer and have that open while you are trying to sync you records with your tablet or phone? If you are, they will not sync.
2017-12-11
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BagoDJIoperator
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Rodger8 Posted at 2017-12-11 06:15
Are you logged into your DJI Account with another computer and have that open while you are trying to sync you records with your tablet or phone? If you are, they will not sync.

I am logged into my DJI account on my computer, that's about it I'm not logged in any other system. Maybe I should start logging out of my accounts. Hopefully this rectify any issues.

Also when I flew yesterday I was able to sync some records but some didn't sync at all. Its all frustrating but I just I pay attention more.
2017-12-11
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BagoDJIoperator
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I have included a screenshot the last flight i did couldnt be sync so there isnt a cloud at the end like the other records.
2017-12-11
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おっち5500
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Flight distance : 1192234 ft
Japan
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Hello everyone.

It is a report from Japan.
I am flying at DJI Phantom 4 Advanced Plus.
I can not synchronize the flight records from the end of last month.
It is not all flight logs, but synchronization flights and messages are coming out but several flights are synchronized.
It is a very strange phenomenon.

I do not want to be able to manage the flight log any more, so yesterday I initialized the transmitter using DJI Assistant 2.
For the time being, it became like to be able to synchronize normally, it was good that I was released from stress.

★ By the way, even if you contact DJI support
"Please check your wifi environment"!
It is already confirmed that such a though - but ~.
2017-12-11
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BagoDJIoperator
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おっち5500 Posted at 2017-12-11 16:15
Hello everyone.

It is a report from Japan.

Im glad its not just me having this issue.... I wonder if it is the new update or what?
2017-12-11
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おっち5500
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Flight distance : 1192234 ft
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BagoDJIoperator Posted at 2017-12-11 16:32
Im glad its not just me having this issue.... I wonder if it is the new update or what?

The way I did was just to simply connect the PC and the transmitter with a USB cable and press the button to return to the factory default state from DJI Assistant 2.
Pushing the button required a little courage, but now I feel refreshed.
It is done after resetting the aircraft and the transmitter afterwards.
2017-12-11
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wataero
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Flight distance : 1719619 ft
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I have a P4P+ with the embedded display and I am having the same problem ever since upgrading GO App to 4.1.15, which is the latest available for the "+" Controller.

I opened a trouble ticket with tech support and posted on this forum under another thread.
Tech Support has no answer to the issue but has "forwarded" it to software team, whoever that is.

Flight Record sync log is:

[2017-12-04 12:02:14.631]Start to synchronize flight log. Email is: teterwa@verizon.net.
[2017-12-04 12:02:15.831]Successfully retrieved file list. Page count: 1.
[2017-12-04 12:02:16.455]Successfully retrieved file list. Page count: 2.
[2017-12-04 12:02:16.720]Successfully retrieved file list. Page count: 3.
[2017-12-04 12:02:16.724]Uploaded: 1. Downloaded: 0. Updated: 0.
[2017-12-04 12:02:21.694]Failed to uploadDJIFlightRecord_2017-12-03_[08-38-08].txt. Error code:403. Return code: 255. Error Info: response status error code:403.
[2017-12-04 12:02:22.729]Failed to synchronize flight log. Error code: 0.

I asked support what error code 403 means but have not gotten an answer.
2017-12-12
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BagoDJIoperator
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Interesting, I did a test flight today and it seemed to have synced now, not sure what is causing it but its driving me nuts.
2017-12-12
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