webmastadj
lvl.1
Flight distance : 292602 ft
United States
Offline
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Just wanted to update everyone. I did get the drone back towards the end of December. Here is the official timeline for anyone that is interested:
Dec 11, 2017 - Case Opened
Dec 22, 2017 - DJI Received
Dec 26, 2017 - Damage Assessed
Dec 26, 2017 - Invoice (Free of Charge)
Dec 29, 2017 - Repaired
Jan 05, 2018 - Back in my hands
It took almost a month from start to finish and I was lucky as it was repaired free of charge. I would assume this is due to a simple repair. There was no physical damage to the outside of the drone. I would have liked the process to be a bit faster and recieved what was done to fix the issue. But other than that, I am happy.
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