Tango_B
lvl.3
Flight distance : 2891473 ft
Australia
Offline
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DJI Thor Posted at 2017-12-12 04:52
Hi Tango, so it happens only in midair, right? Since you have tried formatting and changing SD card, reinstalling the app and refreshing the firmware, the may I know whether you can open camera settings and try to reset the camera settings? Besides, may I know what mobile device are you using? Is it possible to test on another device? If it doesn't help, could you please provide me with the video of this case as well as the screenshot of the firmware info page? Here is the route: power on the drone, RC, app and enter device---upper right icon---general----about.
I will forward it to our engineers to confirm. Thank you in advance.
Hey there Thor,
I'm using an iPhone 7 Plus, and have been using the same phone with the Mavic for nearly 11 months now. I tried the Mavic on my partners iPhone 7, but same result. I can open the camera settings and manually change the ISO and shutter speeds from there, however I cannot record any video, or shoot any photos. On further testing, the problem seems to be reset to normal after changing from PAL to NTSC and back, but after a few minutes the problem starts all over again. I'll provide a video in the morning (midnight currently in Australia!). |
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