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DJI GO and iOS 11.1 Compatibility Announcement
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42917 208 2017-12-12 19:12:27
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DJI Support
DJI team
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China
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Dear DJI User:

The date bug in iOS 11.1 has affected a number of apps, including DJI GO and DJI GO 4. Users may encounter instability or crashes when using these apps.

To fix these issues, we suggest trying the following troubleshooting steps:
1. Apple recently released iOS 11.2, which contains potential fixes for the problems mentioned above. Try upgrading your Apple device from iOS 11.1 to iOS 11.2.
2. If you want to continue using iOS 11.1, sync your flight logs, save all your photos, videos and other data you need, and try reinstalling DJI GO.
3. If you still encounter performance issues after your device has been updated, please contact our after-sales support team. Our app development team is working to release new versions of DJI GO and DJI GO 4 in order comprehensively solve these issues.   

Thank you for supporting DJI, and we are sorry for the inconvenience.

DJI Support
13/12/2017

2017-12-12 19:12:27
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Punchbuggy
Captain
Flight distance : 104366
Australia
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Thanks for that. Is it recommended to uninstall and re-install DJI GO after iOS upgrade to 11.2?
2017-12-12 20:46:22
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Nebuchadnezzar
Captain
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Spain
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Thanks a lot ...
2017-12-13 00:13:00
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Enri
Second Officer
Flight distance : 137172
Italy
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Thanks for that now I have an official statement to link for those who keep answering on socials....!
2017-12-13 02:28:39
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A CW
Captain
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United Kingdom
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Please a formal announcement has been made on this. Updating to 11.2 completely fixed it.
2017-12-13 02:53:37
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Woe
Captain
Flight distance : 272577
United States
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As always thanks for the update
2017-12-13 03:45:52
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mac27040
lvl.1
United Kingdom
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interesting as i was on 11.2 and had the issue of RC stopping at 99% when upgrading the firmware!!! all sorted now
2017-12-13 06:02:38
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rolling56
First Officer
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United States
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but the iphone fans won't believe this lol just kidding. I have both iphone and Google phones so i am covered both ways.

Thank you for the heads up! @DJI Support team
2017-12-13 06:39:18
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Walk The Dog
lvl.2
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Canada
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Awesome, thanks for the update.
2017-12-13 07:03:44
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theothernt
lvl.4
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Ireland
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Punchbuggy Posted at 2017-12-12 20:46
Thanks for that. Is it recommended to uninstall and re-install DJI GO after iOS upgrade to 11.2?

Re-installing the app isn't necessary - everything should work as-in after the update to iOS 11.2
2017-12-13 07:33:15
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ALABAMA
Captain
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United States
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Glad Apple fixed it's issues.
2017-12-13 08:03:01
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HomePoint
Second Officer
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United Kingdom
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IOS Fan Bouys gonna be mad bro!
2017-12-13 08:28:44
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fansa84fe8a4
First Officer
Flight distance : 1
United States
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11.2 didn't fix mine.  Three apps are showing up with issues.  If I do the unplug and replug, they work for a while...sometimes.  Go 4.1.8 shows "Ready to Fly" but it really isn't fully operational.

I'm now refreshing 11.2 from the computer this time rather than Wi-Fi.  Took 5 hours to get the 11.2 ready to load for some reason (Slow DSL.).  Apps are also all reloading (Two hours so far...) as is the Apple Pay again.  Had to log into GO 4.1.8 again too.

I'll see how this goes....
2017-12-13 09:19:37
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Kuya Kano
First Officer
Flight distance : 188381
United States
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"date bug"?  Sounds like a virus for teens on social media.Thank you for notifying us of the issue.  Not all of us are in the loop with what's going on.
2017-12-13 09:21:22
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Ole Frederiksen
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HomePoint Posted at 2017-12-13 08:28
IOS Fan Bouys gonna be mad bro!

Why do you think so? I guess everyone which has a product form a company where an error is introduced, will be happy when the error is corrected again!

Yes, I have an iPhone (call me IOS Fan Bouy if you want), but I also had an Android (HTC when they were big). And honestly? There are pros and cons for both OS's.

The important part is that errors are being corrected fast.
2017-12-13 10:31:11
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HomePoint
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Ole Frederiksen Posted at 2017-12-13 10:31
Why do you think so? I guess everyone which has a product form a company where an error is introduced, will be happy when the error is corrected again!

Yes, I have an iPhone (call me IOS Fan Bouy if you want), but I also had an Android (HTC when they were big). And honestly? There are pros and cons for both OS's.

I use IOS, not really by choice, but because it works 95% better than android with DJI Go app.  I love android, I am Fan Bouy, but knowing that IOS never have any issues normally is gonna make people mad as I say.  Was just my view on this topic
2017-12-13 11:30:39
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BRAD S
lvl.4
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I just received a notice about update 11.2.1 for my iphone. Fingers are crossed !! But I never had trouble with 11.2 .
2017-12-13 14:46:48
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Quin73
lvl.1
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Australia
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What about iPhone X support DJI? Funny how your competitors have catered for its screen real estate ages ago.
2017-12-13 17:23:21
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Montfrooij
Captain
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Netherlands
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Thanks for the update.
2017-12-14 04:55:58
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A CW
Captain
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With Apple releasing IOS 11.2.1 today is it OK to upgrade from 11.2 on the latest version of the GO 4 app or will this cause app crashes like 11.1.2? If I upgrade do I also need to delete and reinstall GO 4 after doing the IOS upgrade?
2017-12-14 05:07:24
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awanmedia
lvl.2
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Malaysia
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When DJI will release latest DJI GO 4,?
2017-12-14 06:40:56
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Papaulo.martins
lvl.3
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Brazil
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Dear DJI team:These instabilities or failures caused an accident with my mavic pro that was very damaged and has a high price, do you agree?
2017-12-14 11:48:24
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theothernt
lvl.4
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Ireland
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A CW Posted at 2017-12-14 05:07
With Apple releasing IOS 11.2.1 today is it OK to upgrade from 11.2 on the latest version of the GO 4 app or will this cause app crashes like 11.1.2? If I upgrade do I also need to delete and reinstall GO 4 after doing the IOS upgrade?

iOS 11.2.1 is also fine - the .1 update was for security.
2017-12-14 11:57:39
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A CW
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theothernt Posted at 2017-12-14 11:57
iOS 11.2.1 is also fine - the .1 update was for security.

Thanks so much for this as planning on flying tomorrow and didn't want to reinstall the app or experience app crashes after upgrading and ruin the flights. Great to know.
2017-12-14 12:00:47
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utkin
Second Officer
Flight distance : 70956
Singapore
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"The date bug in iOS 11.1" - really?! All applications except DJI GO work perfectly. Please do not hide your poor QA behind iOS.

GO also crashes under 11.2. Only upgrading to 11.2.1 fixes the problem
2017-12-14 19:07:12
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Mjbcobra106
lvl.2
Flight distance : 32848
United States
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This did not fix mine either.  I is not going to fix anyone’s    This is a big joke to DJI.  We all spent all this money to not being able to fly the drones.   I am going to contact the better business bureau.  https://www.bbb.org/consumer-com ... plaint/get-started.   We are being taken advantage of by a huge company that we all paid.  
2017-12-14 19:54:18
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4WDaus
First Officer
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Australia
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Appreciate the official notice.
2017-12-15 11:52:38
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Lorin9
lvl.1
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4WDaus Posted at 2017-12-15 11:52
Appreciate the official notice.

I am using 11.2.1 and it also freezes with  the iPad Mini 4.  The screen freezes after putting the iPad to sleep and reawakening it with Go 4 running.  I have to restart the device - sometimes several times.

Lorin
2017-12-15 14:44:30
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Andy97
lvl.1
Vietnam
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Has this been fixed? My DJI GO 4 app crashes every single time within 15-30 seconds of the app being open. Unable to fly like this...
2017-12-15 20:55:20
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CoreyB10
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Had the disco issue this morning. Took off and disco'd about 30 seconds in. Got home, updated iPad, uninstalled and then installed and tested this afternoon with no issues. Also cleared all caches and checked all other settings. All good.
2017-12-16 06:24:18
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Castyn
lvl.2
New Zealand
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I flew my Mavic and Phantom 4 Pro today and the DJI Go 4 app crashed on my iPad mini 4 about once every 30 seconds (using 11.2.1).  App would just close and then I would have to repopen.  This ruined at least 10 shots I made today and was a huge pain in the ass.

Whole reason I bought an iPad is to avoid the compatibility issues that plagued android with the DJI Go app for so long.
2017-12-16 06:40:10
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fansc248cc18
lvl.1
United Kingdom
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Have been contacting you since the latest firmware update and the fact that since the update my camera has no signal transmission all you do is lie and ignore the issue. I have sent it for repair and I will be sending you the bill for the repair. You need to respect your customers instead of lying to us
2017-12-16 13:42:32
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captirwin
Second Officer
Flight distance : 1697
United States
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I have a ipad mini 4. I installed Version 11.2.1 (15C153).
Then, Installed DJI GO 4 and had a successful flight yesterday, NO ISSUES.
2017-12-17 07:14:34
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user0ca4ced51f
lvl.1
Flight distance : 454
United Kingdom
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These issues are not resolved by the iOS upgrade to 11.21. I still have no video download after a Firmware upgrade on Monday 11th December and my correspondence with support was useless as they didn't even bother to read the information I sent them. Instead they just said send it back for repair.  But it's not broken. It is the new Firmware that's messed it up and the inability of DJI Go and DJI Assistant 2 to roll it back to a previous version.
2017-12-17 14:10:39
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Ardenno
lvl.4
Flight distance : 256358
Ireland
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Update to iOS 11.2 wasn't help I had to reinstall DJI GO4 at the moment works stable...
2017-12-17 15:02:44
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fansa17f6f4b
lvl.1
Flight distance : 38076
United States
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Great it worked
Now I’m getting message that says strong wireless interference fly with caution. Has anyone seen that
2017-12-17 15:55:42
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SpringbokDesign
lvl.1
United States
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I have iOS 11.2.1 and the APP keeps shutting down. Super frustrating.
2017-12-17 17:13:44
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Wingshooter
lvl.4
United States
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Here is what I have found out about things on my end.

Whenever you update iOS you will need to delete the DJIGO4 App and download again.  Most of your settings will still be there after the app reinstalls.  After you reinstall DJIGO4 you will need to select IMPERIAL instead of METRIC again and a few other things but all my camera settings were still intact.

I am at 11.2.1 iOS and 4.1.18 DJIGO4.  I have had several flights with no problems.  I think anytime you upgrade the iOS you will need to delete DJIGO4 and reinstall.

One other thing I have noticed and has been complained about is the disconnection of the RC and AC from the Apple Tablet/Phone.  I have had this happen to me.  It has happened while the RC and AC are powered and connected, I exit the DJIGO4 App to go set AIRPLANE Mode on my iPhone and when I return to the APP it tells me that everything is disconnected.  I have to power down the RC and AC then start over again.  Very Strange.
2017-12-17 18:32:20
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lsufan861
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Wingshooter Posted at 2017-12-17 18:32
Here is what I have found out about things on my end.

Whenever you update iOS you will need to delete the DJIGO4 App and download again.  Most of your settings will still be there after the app reinstalls.  After you reinstall DJIGO4 you will need to select IMPERIAL instead of METRIC again and a few other things but all my camera settings were still intact.

Should you always put your phone in airplane mode while flying?  I've never done that.
2017-12-18 06:48:07
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fansdb6ff1f7
Second Officer
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United Kingdom
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user0ca4ced51f Posted at 2017-12-17 14:10
These issues are not resolved by the iOS upgrade to 11.21. I still have no video download after a Firmware upgrade on Monday 11th December and my correspondence with support was useless as they didn't even bother to read the information I sent them. Instead they just said send it back for repair.  But it's not broken. It is the new Firmware that's messed it up and the inability of DJI Go and DJI Assistant 2 to roll it back to a previous version.

This is really. really concerning. My Inspire 2 is unuseable since the latest firmware update. Camera settings are completely messed up.. DLog has been corrupted beyond belief. The latest Go 4 app is not behaving as it should. Amongst other things indicating that there is an SSD on board when there is not. As you say, The I2 firmware can be rolled back but not the Go 4 App. My business is now being affected, I'm cancelling commissions and my reputation is being destroyed. This is a MAJOR problem.
2017-12-18 09:11:55
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