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Mavic Broken Video File
333 11 2017-12-15
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
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United States
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Hi, Had an issue the other day where I recorded 9 minutes so the file was automatically split in two files and the first file was completely broken corrupt and the second file worked fine so I have the end of the flight but lost all my shots.   Never had this issue before on the mavic and its the same card I've always used.  I have seen and reported this issue in the past on the Inspire 1.  Anybody else have this Issue?  Anyone found a way to fix this file so it can be played?

2017-12-15
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dronist
Captain
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Just reformat the card if still have issues sayyou goodbuyyyyyyyys! and get a new one.
2017-12-15
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
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dronist Posted at 2017-12-15 13:13
Just reformat the card if still have issues sayyou goodbuyyyyyyyys! and get a new one.

Lol thanks
2017-12-15
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G_Sig
Captain
Flight distance : 5492270 ft
Iceland
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Have you restarted the mavic with the card inside. It fixed my problem so i got back the first 4 Gb.
2017-12-15
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
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G_Sig Posted at 2017-12-15 15:29
Have you restarted the mavic with the card inside. It fixed my problem so i got back the first 4 Gb.

Oh yeah thanks that’s actually a good idea I’ll try it.
2017-12-15
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
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G_Sig Posted at 2017-12-15 15:29
Have you restarted the mavic with the card inside. It fixed my problem so i got back the first 4 Gb.

Well I tried putting the card back in the mavic and no luck not even the mavic can recognize file.  It appears without time information as if its 0 seconds Nothing can play it,  yet it is almost 4 gigs
2017-12-15
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Simmo1
First Officer
Flight distance : 1624 ft
Australia
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Try VLC media player??
2017-12-15
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
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Simmo1 Posted at 2017-12-15 17:17
Try VLC media player??

Already did    no media players can recognize that there is a video in the file.   Same with the Mavic...
2017-12-15
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
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Ok I was able to at least recover the video file thanks to this

http://djifix.live555.com/

It has not time Index at all shows 0s, and its a .h264, but it plays fine.

Had tried this back in the day on an inspire video file with no luck but it seems to work now as long as you pick the correct resolution.

Convert the .h264 to .mp4

https://www.videohelp.com/software/YAMB
2017-12-15
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi Zane, it is so pleasant to hear that you can recover the video. Regularly, we will suggest the customers try the following steps:
1. Plug the SD card back to the drone;
2. Power on the drone;
3. The files will be recovered itself if there are not too many corrupted files. And please check on DJI GO 4 app to see if the files had recovered;
4. If steps above doesn't work, please export the important corrupted files and one normal file and upload to Dropbox, I'll try to see if I can help;
5. You can format the SD card if there are no important files and you can film again. Of course, it is also great to have other users suggestions. Let me know if there is anything you need me to do next time.
2017-12-16
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Zane Isaac
Second Officer
Flight distance : 7585413 ft
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DJI Thor Posted at 2017-12-16 00:17
Hi Zane, it is so pleasant to hear that you can recover the video. Regularly, we will suggest the customers try the following steps:
1. Plug the SD card back to the drone;
2. Power on the drone;

Thanks!  I did try 1-3 without luck but with that app I was able to successfully recover the file as well as an old corrupted file from my i1 I was holding on to hopping to one day recover.  I had tried that app at that time but was never able to get anything playable out.  It seems to be fully functional now.
2017-12-16
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MsRange30
Second Officer
Flight distance : 11281079 ft
United States
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This experience is never fun. I have the same issue at times.
2017-12-19
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